Interact Reviews & Product Details

Interact offers an easy-to-use, plug-and-play omnichannel platform that is so much more than just an intranet solution. With features that integrate desktop and mobile experiences, email newsletters and digital signage, and the ability to target communications to our unique audiences, it is the single most important platform for our employee communications. What I like best about the platform is its flexibility and AI-forward product development combined with a strong partnership approach. It gives us the tools to design an intranet experience that truly reflects our organization's needs, especially around personalization, mobile access and scalable governance, while also providing responsive support and guidance as we evolve our digital workplace strategy. The Interact team functions as a true partner, listening to our goals and helping us think strategically about how the intranet can drive engagement and efficiency over time. They are fully engaged and genuinely invested in helping us get the most value out of the platform. Review collected by and hosted on G2.com.

The flexibility of Interact's platform can sometimes come with added complexity. Certain features and configurations require more upfront planning, training and hands‑on support, which can slow momentum, especially for teams that are newer to intranet governance or content management or organizations with complex team structures. Continued simplification and clearer enablement for non‑technical users would be helpful. Implementation depends on tight coordination across strategy, design, training and technical workstreams, which can be challenging to manage alongside internal priorities. Review collected by and hosted on G2.com.

Interact provides a centralized and structured platform for sharing information across the organization. It allows us to publish communications, resources, and updates in one place so employees can easily find what they need. The platform also offers flexibility in how content is organized and presented, which helps support different types of internal communications. Review collected by and hosted on G2.com.

Some aspects of content management and page editing can feel less intuitive than expected, particularly when maintaining pages with multiple sections or expanding elements. This can make updates more time-consuming and sometimes harder to manage from an administrative perspective. Simplifying page maintenance and improving navigation within complex pages would help improve the overall user experience. Review collected by and hosted on G2.com.

I've been working with Interact for six plus years and it's been a tremendous partnership. I often say that Interact is one of the best partners we have. The platform offers a level of service that truly stands out, unlike any other partnerships we have. Interact's constant willingness to innovate is impressive. They always provide a helping hand, listening to their customers and rolling out products and features that improve the overall user experience. I like the AI capabilities, especially the search feature, where you don't have to dig into a document to find answers as it's right there front and center. It's largely about the end user experience, saving time and energy by providing exactly what is needed through the search bar, which has helped build a lot of trust within the platform. The transition to Interact was wonderful, taking about twelve weeks to build, and the process was seamless for us. Also, the initial setup was incredibly easy; the hardest part was content migration. Review collected by and hosted on G2.com.

I think that the content management pieces is where we certainly need to have some continued improvement, and I know it's on the horizon. I also think that the analytics are so robust that sometimes it's difficult to find exactly what I'm looking for. Review collected by and hosted on G2.com.

It's extensible.

I can write my own widgets with the ADK and iFrame into external server-side scripts for data-driven applications. Review collected by and hosted on G2.com.

The user interface (for admins/power users) needs some work.

Add widgets/snippets/templates and over time you'll be scrolling through a list a mile long to find the one you want. Being able to put them in folders would save a ton of wasted time.

There are also some weird rules that make no sense. ADK widgets have a minimum height that's way bigger than any other widget, so I then need to go and add a massive negative bottom margin in CSS. There's no reason for this. I can control padding in pages but not emails...why? Compiled emails use block level CSS but if I put it in myself the compiler strips it out...why?

None of these are huge, but someone needs to work with people who actually use the product and iron out these UX issues. Try a poll of users and see who wants more new features compared to who wants daily frustrations fixed... Review collected by and hosted on G2.com.

I love how Interact serves as our primary employee intranet and email platform, making it easy to house and disseminate important company news, information, and resources. The platform's environment is simple and manageable while offering a bevy of great features with numerous widgets and applications, providing a multi-faceted experience tailored to individual needs. I appreciate that Interact streamlines what used to happen across several platforms into a single technology, improving our performance of certain functions. I also enjoy the exceptional support from the team behind Interact; they have been positive and understanding from sales through to implementation and support, helping us bring our vision to life. The team provides strategic insight and operational support, ensuring we're maximizing the platform's potential. Review collected by and hosted on G2.com.

There are little things I'd like to see improved, but nothing is a deal breaker. There are remnants of old versions of the platform in homepage management, the email tool could use some enhancement (fully acknowledging it's relatively new still), and there are annoyances in some of the default settings. When creating new navigation and site structure, the default settings for permissioning is very restrictive. If you forget to update these, your users will not actually be able to experience the platform as intended. Regarding email, there are issues with wrapping text around photos, not being able to adjust line spacing, no preset photo cropping parameters and a lack of poll/engagement functionality. Many of these are standard features in other email platforms, but again, this is a new area for Interact, and I expect enhancements in the future. Review collected by and hosted on G2.com.

I've had a great experience with Interact. Martin Malone, the customer success manager, has been absolutely outstanding in terms of giving us the information we need and having the conversations we need to have to introduce changes and updates to improve the user experience. I find the system to be very intuitive, and I really like that support is on offer when we need help. Review collected by and hosted on G2.com.

I've had a little trouble when raising tickets to get some changes made - but sometimes these things do take a bit of conversation in order to explain what needs to be done. Review collected by and hosted on G2.com.

Great customer service. The monthly calls with the customer success manager—and having someone I can email in general—have been really beneficial for asking questions and learning how to use the tool in the best way for our specific needs. I also appreciate the transparency in their roadmap when it comes to upcoming features. Overall, it’s able to hold a robust amount of information and the feed feature has been very beneficial for increasing employee engagement. Review collected by and hosted on G2.com.

A lot of their basic communication tools are clunky.

1. Block editor pages have content blocks that always populate at the bottom of the page so you have to scroll up and down to move content.

2. You can't send emails with multimedia

3. You can't customize email notifications

4. Calendar invites can only be sent to limited audiences.

5. The analytics are unable to do year over year comparisons as you can only get data from the last 12 months.

6. If someone is tagged on a page, they are notified every time an edit/update is made.

7. If you send a notification to multiple communities with overlapping members, those members will get several of the same notification.

8. Forums default to the oldest post at the top (not the newest) and you can't change that default

9. If you receive an award, the email notification sends you the person's profile who gave it to you. It doesn't send you to the reward.

10. "Best Bets" don't work if the page has more than 176 attachments

11. Graphs developed in the Pulse Survey data can only have a certain number of categories so you can't view all your data on one graph at one time. You have to create multiple graphs.

12. Teams integration - you can only view the chat from Interact. You can't like, comment, reply or anything so you still have to open your teams to communicate.

13. If someone submits a form with an attachment, the email notification doesn't have the attachment. You have to go into the forms manager and get it. Review collected by and hosted on G2.com.

I like that Interact can be a single source of truth for our team members both in the field, in our corporate offices, and around the world if needed. It helps us work confidently and consistently within a large organization, as there is no need to guess if the information is outdated or not approved. I find Interact very user-friendly; I was able to mostly self-onboard within the first three months. It's also great for its document library feature, allowing team members to find information in one place that remains accurate. Review collected by and hosted on G2.com.

I would really like to be able to trace where a person was going on Interact by their username/ID - this would greatly help in being able to identify bottlenecks and overall navigation issues that are reported. Enhancing discoverability (navigation), strengthening feedback loops so we are more prone to receive feedback from users, and overall education and awareness - if we could get some more information on quick tips, short trainings, or even embedded guidance when building in block editor and within homepages I think that would be valuable for all creators. Review collected by and hosted on G2.com.

The platform is fairly simple to amend once you get your head around the odd terminology and their even odder insistence on using "Categories", the general platform is easy enough to use.

Having a CSM is handy and being able to contact them for updates, amends and more information is also very useful.

Its ability to synchronise with our Active Directory has been a great as it made it very easy to get users added and we're seeing a lot of staff use it regularly. Review collected by and hosted on G2.com.

The limitations on design and the odd use of "Categories" to structure pages on the platform means a lot of sites end up looking very similar unless you work hard with Interact to make it look different and you find people struggling to pick up how categories work. Review collected by and hosted on G2.com.

I like using Interact for my company intranet due to its ease of use and the breadth of features it offers. The AI search enhances the employee experience by providing valuable answers rather than just links, making the platform more valuable to employees on a day-to-day basis and removing friction. The initial setup was easy, and it integrates well with our HCM system and SharePoint. Review collected by and hosted on G2.com.

Some of the CMS feels a bit dated, but I've noticed it's been getting updated more frequently lately. Review collected by and hosted on G2.com.