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Intact Technology Reviews & Provider Details

SK
Sr. Business Systems Analyst/Scrum Master
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Intact Technology?

The Intact professionals we've worked with for several years now have proven consistently top notch on every front. They're organized, driven, experienced professionals who partner well with our team on every project and communicate effectively throughout. Review collected by and hosted on G2.com.

What do you dislike about Intact Technology?

There's not much to dislike. We had one PM on the Intact side who did not communicate effectively but Intact responded quickly to support her by pairing her with a more senior PM and that worked much better. Review collected by and hosted on G2.com.

What problems is Intact Technology solving and how is that benefiting you?

We're upgrading and enhancing our CMDB, SMAX and other MicroFocus tools with their help over months-long projects and frequently 2 or more projects at a time. Review collected by and hosted on G2.com.

Intact Technology Overview

What is Intact Technology?

Intact empowers IT leaders to deliver meaningful business outcomes through IT software consulting and managed services that are 100% risk-free, adoption-focused, and surprisingly simple.

Intact Technology Details
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Provider Description

Intact empowers IT leaders to deliver meaningful business outcomes through IT software consulting and managed services that are 100% risk-free, adoption-focused, and surprisingly simple.


Seller Details
Year Founded
1994
HQ Location
Reston, US
Twitter
@IntactTech
401 Twitter followers
LinkedIn® Page
www.linkedin.com
226 employees on LinkedIn®

Emily C.
EC
Overview Provided by:

Recent Intact Technology Reviews

Stephen B.
SB
Stephen B.Enterprise (> 1000 emp.)
5.0 out of 5
"Excellent company providing for Enterprise monitoring solutions"
Intact provided the knowledge, skills and services to integrate a suite of then HP, now MicroFocus monitoring tools to provide the NOC with a singu...
Verified User
G
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Above and Beyond"
Intact has been integral in designing an end-to-end/enterprise monitoring solution for the Federal customer I'm cutrently supporting. Their team is...
SK
Steve K.Enterprise (> 1000 emp.)
4.5 out of 5
"Intact Technology: a top notch company of great people to work with."
The Intact professionals we've worked with for several years now have proven consistently top notch on every front. They're organized, driven, expe...

Intact Technology Media

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4 out of 5 Total Reviews for Intact Technology

4.9 out of 5
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G2 reviews are authentic and verified.
Stephen B.
SB
Manager, Technology - Network Inventory Tools
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
(Original )Information
Describe the project or task Intact Technology helped with:

Intact provided the knowledge, skills and services to integrate a suite of then HP, now MicroFocus monitoring tools to provide the NOC with a singular view of the network allowing for an 85% ticket reduction and faster root cause correlation. Review collected by and hosted on G2.com.

What do you like best about Intact Technology?

Great staff! Intact does not try to sell you software or services. They work with you to understand if there any problems they can work with you on provide a variety of solutions in the ITSM space. Review collected by and hosted on G2.com.

What do you dislike about Intact Technology?

In working with Intact, we did not find any areas of dislike. Review collected by and hosted on G2.com.

Recommendations to others considering Intact Technology:

Take the time to contact Intact technology and have a discussion about your needs. If they can't help, they will be happy to let you know and most likely provide someone who can. Review collected by and hosted on G2.com.

What problems is Intact Technology solving and how is that benefiting you?

Intact helped solve ticket storming issues and extended MTTR. 85% reduction in tickets and almost as much in MTTR reduction. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
GI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task Intact Technology helped with:

Intact has been integral in designing an end-to-end/enterprise monitoring solution for the Federal customer I'm cutrently supporting. Their team is loaded with talent from top to bottom, and has been able to bridge the gap between outdated legacy systems and the newest, best in class software. They were able to make the switch between technology stacks without impacting the end user, making for a pain free transition. Review collected by and hosted on G2.com.

What do you like best about Intact Technology?

The best aspect of working with Intact was the team itself. Their outcome focused approach made the most complex tasks seem easily obtainable. It's a great feeling knowing you're working with the best. Review collected by and hosted on G2.com.

What do you dislike about Intact Technology?

It's hard to dislike anything about this operation. Intact have proven their ability to execute on an enterprise scale. Review collected by and hosted on G2.com.

What problems is Intact Technology solving and how is that benefiting you?

Intact was able to pull together several best-in-class techologies to provide end-to-end visibility for the first time with our customer. Now that they have seen the potential of the combined technologies, they want to expand much faster than was thought possible. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
GI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task Intact Technology helped with:

Several Enterprise ITSM and ITOM projects over the years followed by managed services. From beginning to end, the Intact professionals coached, guided and educated us and our extended customer base; we couldn't succeed without them. Review collected by and hosted on G2.com.

What do you like best about Intact Technology?

I have been in this industry for many years. There is no other software implementation or managed service provider that I have worked with that works smarter or is more committed to their customers. The approach is smart and their people care about what they are doing. They handled our challenges with ease and did everything they said they would without approaching us for another dollar. It is the exact opposite of the rest consulting companies I’ve worked with. Review collected by and hosted on G2.com.

What do you dislike about Intact Technology?

not much to say here; Intact has addressed everything we've required, successfully Review collected by and hosted on G2.com.

What problems is Intact Technology solving and how is that benefiting you?

Offloading risk, maximizing my impact… makes me look great to have made the choice to work with them Review collected by and hosted on G2.com.

joanthan K.
JK
Director, Alliances and Channels
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
Describe the project or task Intact Technology helped with:

Multiple projects as a partner Review collected by and hosted on G2.com.

What do you like best about Intact Technology?

Intact is changing the game, they are one to watch. They delivered a new software implementation with ongoing management and enhancement in a full subscription consumption model. A game-changing approach that provides additional value over time, not the opposite as is typical. The team also did a great job handling the org change and adoption parts of the implementation. Review collected by and hosted on G2.com.

What do you dislike about Intact Technology?

Sometimes CAPEX is easier to come by than OPEX, but they can accommodate either. Review collected by and hosted on G2.com.

What problems is Intact Technology solving and how is that benefiting you?

Getting the latest software tools deployed and fully managed at less cost. Review collected by and hosted on G2.com.