Intact Technology Reviews & Provider Details

Intact provided the knowledge, skills and services to integrate a suite of then HP, now MicroFocus monitoring tools to provide the NOC with a singular view of the network allowing for an 85% ticket reduction and faster root cause correlation. Review collected by and hosted on G2.com.

Great staff! Intact does not try to sell you software or services. They work with you to understand if there any problems they can work with you on provide a variety of solutions in the ITSM space. Review collected by and hosted on G2.com.

Intact has been integral in designing an end-to-end/enterprise monitoring solution for the Federal customer I'm cutrently supporting. Their team is loaded with talent from top to bottom, and has been able to bridge the gap between outdated legacy systems and the newest, best in class software. They were able to make the switch between technology stacks without impacting the end user, making for a pain free transition. Review collected by and hosted on G2.com.

The best aspect of working with Intact was the team itself. Their outcome focused approach made the most complex tasks seem easily obtainable. It's a great feeling knowing you're working with the best. Review collected by and hosted on G2.com.

Several Enterprise ITSM and ITOM projects over the years followed by managed services. From beginning to end, the Intact professionals coached, guided and educated us and our extended customer base; we couldn't succeed without them. Review collected by and hosted on G2.com.

I have been in this industry for many years. There is no other software implementation or managed service provider that I have worked with that works smarter or is more committed to their customers. The approach is smart and their people care about what they are doing. They handled our challenges with ease and did everything they said they would without approaching us for another dollar. It is the exact opposite of the rest consulting companies I’ve worked with. Review collected by and hosted on G2.com.

The Intact professionals we've worked with for several years now have proven consistently top notch on every front. They're organized, driven, experienced professionals who partner well with our team on every project and communicate effectively throughout. Review collected by and hosted on G2.com.

There's not much to dislike. We had one PM on the Intact side who did not communicate effectively but Intact responded quickly to support her by pairing her with a more senior PM and that worked much better. Review collected by and hosted on G2.com.

Multiple projects as a partner Review collected by and hosted on G2.com.

Intact is changing the game, they are one to watch. They delivered a new software implementation with ongoing management and enhancement in a full subscription consumption model. A game-changing approach that provides additional value over time, not the opposite as is typical. The team also did a great job handling the org change and adoption parts of the implementation. Review collected by and hosted on G2.com.