Show rating breakdown
Save to My Lists
Unclaimed
Unclaimed

Top Rated Instant Housecall Alternatives

Instant Housecall Reviews & Product Details

SR
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Instant Housecall?

The product support is what keeps me paying year after year. The software is full-featured and robust, very flexible and customizable, but, best of all, a quick reply to an email question and even a phone number to call when email delays don't cut it. Review collected by and hosted on G2.com.

What do you dislike about Instant Housecall?

Wish it was a bit cheaper, but, with the built-in malware tools from D7 and the customizable installer to give to your customers make it better than most. Review collected by and hosted on G2.com.

Recommendations to others considering Instant Housecall:

Try the others, then use Instant Housecall for a few sessions. Review collected by and hosted on G2.com.

What problems is Instant Housecall solving and how is that benefiting you?

Customer support without having to drive to the customer location. This software has let me transition from mostly onsite work to remote support without leaving my office Review collected by and hosted on G2.com.

Instant Housecall Overview

What is Instant Housecall?

Remote support software for IT Pros. XP/Vista/7/8/RT. View & Control any PC or Mac through firewalls from anywhere.

Instant Housecall Details
Show LessShow More
Product Description

Remote support software for IT Pros. XP/Vista/7/8/RT. View & Control any PC or Mac through firewalls from anywhere.


Seller Details
Year Founded
2007
HQ Location
N/A
Twitter
@InstantHc
189 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®

Recent Instant Housecall Reviews

Verified User
T
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Remote support software review"
No obligation and No credit card required for 15 days free trail. 256-bit SSL encryption. Unlimited remote support on demand. Online payments...
KD
Ken D.
5.0 out of 5
"My favorite remote-support program"
Ease of use, for the tech and the client -- especially initial setup. Responsive and has all the features I need, plus many more. And great suppo...
CJ
Christopher J.Small-Business (50 or fewer emp.)
5.0 out of 5
"Love this software!"
We use this software daily to diagnose and repair customer's computers. It is easy to set up on customer's machines, offers all the functionality ...
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
0 people requested security information

Instant Housecall Media

Answer a few questions to help the Instant Housecall community
Have you used Instant Housecall before?
Yes

9 out of 10 Total Reviews for Instant Housecall

4.7 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.

Overall Review Sentiment for Instant HousecallQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Verified User in Hospital & Health Care
TH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Instant Housecall?

No obligation and

No credit card required for 15 days free trail.

256-bit SSL encryption.

Unlimited remote support on demand.

Online payments acceptance.

We can customize the web with our logo. Review collected by and hosted on G2.com.

What do you dislike about Instant Housecall?

Reboot and reconnect the customer PC should be made bit faster with lesser clicks. Review collected by and hosted on G2.com.

What problems is Instant Housecall solving and how is that benefiting you?

They are alternative to other tools like teams and others. It's handy, no pre installation required. It gives ultimate in privacy to the clients even after session ended. Review collected by and hosted on G2.com.

KD
President
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Instant Housecall?

Ease of use, for the tech and the client -- especially initial setup. Responsive and has all the features I need, plus many more. And great support, on those rare occasions when it's needed. Review collected by and hosted on G2.com.

What do you dislike about Instant Housecall?

I have no need for the D7 diagnostic program that is included with the product. Review collected by and hosted on G2.com.

Recommendations to others considering Instant Housecall:

If you have trouble talking a remote user through setting up a remote-support tool, Instant Housecall requires little explanation from you. You simply give the user your personalized URL, they enter it into their browser, and the install happens with very little intervention from the user. You can even send them an email with your personalized URL embedded, and they just click on it to install -- much easier than any other remote-support tool I've used. Review collected by and hosted on G2.com.

What problems is Instant Housecall solving and how is that benefiting you?

More timely response to client requests / needs / problems. Unattended access feature also makes it possible for me to investigate and resolve problems while the client is fast asleep! I also appreciate the ability to show the client how to resolve a problem, by letting them "look over my shoulder" as I fix it. Review collected by and hosted on G2.com.

CJ
President
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Instant Housecall?

We use this software daily to diagnose and repair customer's computers. It is easy to set up on customer's machines, offers all the functionality we need and most importantly, works when we need it. Product support is great. Review collected by and hosted on G2.com.

What do you dislike about Instant Housecall?

I really can't think of any that we don't like about Instant Housecall. Review collected by and hosted on G2.com.

What problems is Instant Housecall solving and how is that benefiting you?

Makes remote computer repair a breeze. Review collected by and hosted on G2.com.

AG
P
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Instant Housecall?

I call this software the Swiss knife that every computer repair or helpdesk should use.

I have been using Instant Housecall since 2006. I could not run my computer repair business without it. First, it’s very easy for your clients to remotely and securely connect you without huge hassle. It’s very easy to install.

Second, it offers lots of useful tools that are built in for the technician.

The company listen to requests and Applies them if the demand is there. In addition, it is very easy to get a hold of customer service.

Highly recommended!!! Review collected by and hosted on G2.com.

What do you dislike about Instant Housecall?

Nothing. This is a great tool that every computer repair must use in order to run their business Review collected by and hosted on G2.com.

Recommendations to others considering Instant Housecall:

Ask from the Instant Housecall for my number to contact me regarding this software.

I am using it since 2006, do I need to convince you any further? Review collected by and hosted on G2.com.

What problems is Instant Housecall solving and how is that benefiting you?

Any computer repair or any helpdesk related issue. You can pretty much do anything these days with the software. It saves a company lots of money driving to clients house is for any computer repair. Review collected by and hosted on G2.com.

Dave B.
DB
Founder
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Instant Housecall?

Ease of use. Unattended access. I Have never experienced an outage of service. Review collected by and hosted on G2.com.

What do you dislike about Instant Housecall?

I can think of nothing I don't like about this software. Review collected by and hosted on G2.com.

What problems is Instant Housecall solving and how is that benefiting you?

We repair computers remotely rather than having to lead people through the steps over the phone. It is also great for unattended access to the servers we maintain. Review collected by and hosted on G2.com.

Verified User in Computer Software
AC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Instant Housecall?

I like how easy it is for my customers to use. I like how well it works. There is great support. The cost is very reasonable. Review collected by and hosted on G2.com.

What do you dislike about Instant Housecall?

Nothing. It just works! I will renew when it's time. Review collected by and hosted on G2.com.

Recommendations to others considering Instant Housecall:

If you do remote support of computer systems this is a great software package to use. Review collected by and hosted on G2.com.

What problems is Instant Housecall solving and how is that benefiting you?

I do remote computer support for hundreds of my customers. It has saved my business. Review collected by and hosted on G2.com.

Sakshie A.
SA
Research assistant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Instant Housecall?

It is convenient. Allows for easy remote repairs. You can chat with the customer while repair is in progress, allows for online payment. Excellent support and tools. Review collected by and hosted on G2.com.

What do you dislike about Instant Housecall?

It is highly compatible with Windows but not with MAC.

It is very expensive. Can cost you upto 75$ a month. Review collected by and hosted on G2.com.

Recommendations to others considering Instant Housecall:

Its definitely a great software, with great support but it can be expensive so if you are new to using remote support, consider cheaper options like zoho assist. Review collected by and hosted on G2.com.

What problems is Instant Housecall solving and how is that benefiting you?

Remote support for software difficulties on Windows and MAC.

Remote support to teach and walk through use of and troubleshoot software. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Instant Housecall?

It's focused on one thing: support. Too many tools try to do to much. This is a tool I trust because it's unique to our industry and unlikely to be taken advantage of by competitors or scammers. Support is outstanding. . Review collected by and hosted on G2.com.

What do you dislike about Instant Housecall?

I'd like per use pricing rather than flat pricing. For months I don't use it as much ,it would be awesome to pay less. It's still cheaper than anything I've compared it to. Review collected by and hosted on G2.com.

Recommendations to others considering Instant Housecall:

Try contacting support. It's incredible. Corey is amazing. I love the fact I'm not in some kind of support queue talking with 12 people. He's the owner and does support directly,. Review collected by and hosted on G2.com.

What problems is Instant Housecall solving and how is that benefiting you?

Remote access to clients running Macs and PCs. Review collected by and hosted on G2.com.

Hiram B.
HB
Strategic Eligibility Sales Specialist
Internet
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Instant Housecall?

Best service around. Recommended to everyone Review collected by and hosted on G2.com.

What do you dislike about Instant Housecall?

I didn't dislike anything, smooth integration Review collected by and hosted on G2.com.

What problems is Instant Housecall solving and how is that benefiting you?

Quick solutions to my needs Review collected by and hosted on G2.com.