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Instacart Retailer Platform Reviews & Product Details - Page 5

Instacart Retailer Platform Overview

What is Instacart Retailer Platform?

Take the next step in your digital retail journey with Instacart Platform, a flexible suite of technology offerings. Instacart's dedicated teams adopt our offerings to meet you where you are today, and help you build a platform for future success with scalable services that ensure successful product adoption.

Instacart Retailer Platform Details
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Product Description

Take the next step in your digital retail journey with Instacart Platform, a flexible suite of technology offerings. Instacart's dedicated teams adopt our offerings to meet you where you are today, and help you build a platform for future success with scalable services that ensure successful product adoption.


Seller Details
Seller
Instacart
HQ Location
San Francisco, CA
Twitter
@Instacart
64,813 Twitter followers
LinkedIn® Page
www.linkedin.com
21,329 employees on LinkedIn®

Recent Instacart Retailer Platform Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Who knew it was this easy?"
Absolutely love that I can have things delivered to my office with just a few clicks. I first used Instacart when my boss was away and I couldn't g...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
1.5 out of 5
"Great Service"
Instacart allows a person to shop without leaving home.
Janelle L.
JL
Janelle L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Convenient"
I like that you can order from instacart and someone could go to your local grocery store and deliver the groceries that you ordered. For my mother...
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Instacart Retailer Platform Media

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67 Instacart Retailer Platform Reviews

4.1 out of 5
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67 Instacart Retailer Platform Reviews
4.1 out of 5
67 Instacart Retailer Platform Reviews
4.1 out of 5

Overall Review Sentiment for Instacart Retailer PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Photography
UP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Instacart Retailer Platform?

I love the ease of re-ordering items, and how I can have my groceries hand picked, bought and delivered to my door without having to leave my home. Being self employed and a mother of 2 toddlers, this service has been the best hands down! Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

Besides the monthly service fee, it also costs per item. So a 40 item grocery order, with tip and tax typically costs about $30 more than if I would have shopped myself. Review collected by and hosted on G2.com.

What problems is Instacart Retailer Platform solving and how is that benefiting you?

I am able to stay home with my toddlers vs going to the grocery store and having to bring them. I also work from home and this also helps me stay productive and make more money. Review collected by and hosted on G2.com.

Verified User in Management Consulting
UM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Instacart Retailer Platform?

The ease of the entire process. I used this mainly in a small town where I didn't have a car, this gave me the ease of having someone else shop for me when it was difficult for myself Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

The thing I dislike is that the prices at time see higher, and the options for substitutions at time aren't something id consider getting. But now they have a feature when they don't substitute so I usually use that Review collected by and hosted on G2.com.

What problems is Instacart Retailer Platform solving and how is that benefiting you?

I'm solving the problem of having issues getting groceries when I'm either too busy, too far or just can't get around to getting over to the grocery store by me Review collected by and hosted on G2.com.

Verified User in Primary/Secondary Education
UP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Instacart Retailer Platform?

I love that I can do pick up for free at my local grocery store. I can easily chat with the shopper about replacements and I can track when my shopping is being done. Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

Sometimes the pickup time or delivery time is very delayed. Also depending on the shopper the quality is not a good sometimes shoppers will make mistakes or will

Not pick up the products listed. Review collected by and hosted on G2.com.

What problems is Instacart Retailer Platform solving and how is that benefiting you?

Ease of grocery shopping. Also during Covid it's easy to get needed items when you are quarantined and unable to leave the house. I also feel safer doing order pick up during the pandemic. Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Instacart Retailer Platform?

Grocery delivery service itself. Cheaper than spending gas on San Francisco. 2 week free Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

the interface is buggy sometimes. Steep delivery fee upon trial period. Review collected by and hosted on G2.com.

What problems is Instacart Retailer Platform solving and how is that benefiting you?

Personal convenience, no business problem Review collected by and hosted on G2.com.

GM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Instacart Retailer Platform?

Instacart gives the possibility to shop your groceries through their app. This is especially nice when you get caught up by work and do not have time to go to the supermarket in person after working hours. Have used it a few times for small to medium sized shopping. It won't replace my weekly household shopping, but it is nice to know that you can get some important stuff in a matter of no time with Instacart. Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

Sometimes the delivery time can take longer than usual. Would be great if they could increase their capacity. It is also quite difficult to get in contact with their customer service. I once had wrong items delivered and it was a long process to get things sorted out. Review collected by and hosted on G2.com.

Recommendations to others considering Instacart Retailer Platform:

Instacart is not available in every city and the service level is also not the same everywhere. But in my opinion you should try it on your own to see if Instacart can be a replacement for your groceries shopping. Review collected by and hosted on G2.com.

What problems is Instacart Retailer Platform solving and how is that benefiting you?

If there is a lot of work at the office, I use Instacart to make some urgent shopping that I will not be able to do or simply do not want to after work. Review collected by and hosted on G2.com.

Charlie M.
CM
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Instacart Retailer Platform?

Do not have to leave house to get groceries, if only they delivered... Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

Made my initial Instacart order at Fresh Thyme, Cranberry Twp., PA, and it was delivered within a couple of days, so I FOOLISHLY allowed $9.99 to be debited from my credit card to purchase a month of their "Free delivery" of >$35 orders service. Surprisingly, the prices were the regular off the shelf and sale prices.

However, unfortunately, my next Instacart order was at Aldi, Wexford, PA. It was entered on the Instacart website on or about 3/30/20. At that time, even though I kept checking back three or four times a day, it was not until about five days later on 4/4 that I could get any possible delivery date or time. Fortunately, that day, they offered a "First Available" option, which in desperation, I agreed to. My order then showed delivery between the next day, Sunday, through Thursday. As each day passed until today, Thursday, 4/9, the expected delivery window kept changing from whatever the next day was to Thursday. It was implied that today, Thursday, 4/9, would be the delivery day. Again, while anxiously a waiting the call that the Instacart shopper was on his/her way with the groceries, I received a message at 7:40PM that the order was canceled, not delayed, not rescheduled, not any offer of an option to get the groceries that we have waited nearly two weeks to receive.

Needless to say, I will email them to cancel my account and demand a refund of my monthly membership payment of $9.99. No sense in feeding this pig any longer. It doesn't even OINK!!! Review collected by and hosted on G2.com.

Recommendations to others considering Instacart Retailer Platform:

Beware, Instacart is a rip-off, takes your money, pretends to service your order, then fails to deliver and runs away... Review collected by and hosted on G2.com.

What problems is Instacart Retailer Platform solving and how is that benefiting you?

Do not have to leave house to get groceries... Extra cost is moderate. Review collected by and hosted on G2.com.

DY
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Instacart Retailer Platform?

shopper is o.k., if the system is not cheating, it should be a time saver Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

Beware!!! Awful experience, shopper was good but Instacart & stores charge much higher online prices, you get charged those prices not the actual store prices which is reflected on your bill. I was overcharged by $90, they try to tell me that is for taxes & tips, which is not true, $90 was in addition to all that. I was also charged for items not received, that is fraudulent, stealing extra money, taking advantage hoping customers do not actually read their bills. DO NOT USE THE SERVICE. Review collected by and hosted on G2.com.

Recommendations to others considering Instacart Retailer Platform:

Beware, Instacart takes advantage of customers, hoping they will not check their bills carefully. I have been overcharged $90 plus missing numerous items, all of which they are not willing to reimburse me for. They say it is for taxes and tips, which I have included already in my calculation, still cannot explain why the extra $90. Instacart is a scam. Review collected by and hosted on G2.com.

What problems is Instacart Retailer Platform solving and how is that benefiting you?

they do not provide any live person to speak with, all via emails and do not actually address the problems, my credit card is still overcharged by $90 with no resolution whatsoever. Review collected by and hosted on G2.com.

Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Instacart Retailer Platform?

The convenience at first is what I liked but the recent issue ruined it Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

I have used Instacart multiple times with no issues until today. My shopper delivered 3 items I had bot ordered and it appeared to b let a system glitch. I refused the items and they belonged to the customer he delivered prior. My issue is that his supervisor was no help and told me to send an email? This seems fraudulent and I wasnt surprised to receive no response their phone number was inoperable even for their employee. I will never use this service again. Review collected by and hosted on G2.com.

What problems is Instacart Retailer Platform solving and how is that benefiting you?

No benefits. They are not a good company Review collected by and hosted on G2.com.

Jens S.
JS
CEO
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Instacart Retailer Platform?

The best thing about Instacart is that you can literally get your grocery shopping done while being at work. As a result, it returns spare time to my busy work day. I mean who really wants to go to the grocery store right after completing a long work day if you can spend some quality time with your family at home instead? Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

In my area, it competes with Amazon Fresh and Google Express with Google Express. While Instacart has reasonable pricing, both competitors are somewhat cheaper. At the moment, my family is mostly using Google Express, but I can easily see that changing once Amazon Fresh fully integrates Whole Foods. Review collected by and hosted on G2.com.

Recommendations to others considering Instacart Retailer Platform:

If you can integrate it into your busy work day, it can help you freeing up some time. Review collected by and hosted on G2.com.

What problems is Instacart Retailer Platform solving and how is that benefiting you?

I have personally used Instacart when my wife has asked me to get groceries on a busy work day. Since you can typically specify a 1 hour window, it allows me to either way schedule the delivery along with my arrival at home or during my last hour in the office. It can't be more convenient! Review collected by and hosted on G2.com.

Pavan G.
PG
Graduate Assistant
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Instacart Retailer Platform?

No matter what the weather is (I am a user from Buffalo,NY, which is known for its harsh winters), Instacart delivers your order at the scheduled time/with minimum delay. The customer service is very responsive and pro-active. The quality of goods up on delivery is extremely good and intact. Order tracking feature is another advantage. The delivery executives are very friendly and wait to ensure that someone receives the order. Review collected by and hosted on G2.com.

What do you dislike about Instacart Retailer Platform?

Not many stores are listed in their app. The delivery charge is bit expensive. Lack of live GPS based tracking making it ambiguous about the exact location of delivery executive. Review collected by and hosted on G2.com.

Recommendations to others considering Instacart Retailer Platform:

Overall, it is a good option for people having less time and lack of persona transport to consider Instacart for their grocery shopping. However, it is beneficial if order value is large so that best value for the levied delivery charge is obtained. Review collected by and hosted on G2.com.

What problems is Instacart Retailer Platform solving and how is that benefiting you?

Being a student without a personal transport, I rely on Instacart for my grocery shopping, which not only saves time but also helps me shop from home without the hassle of facing harsh winter climate of my current city. Review collected by and hosted on G2.com.