Top Rated innRoad Alternatives
How easy it is to get in contact with customer support. They are always available by email or phone and ready to help. The support team is very knowledgeable and usually able to assist right away. Review collected by and hosted on G2.com.
I feel the system can run a little slow sometimes. I've come across certain issues which can't be explained by support as to why they happened or what to do to prevent them in the future. Again, support always helps resolve these issues quickly. Review collected by and hosted on G2.com.
9 out of 10 Total Reviews for innRoad
The booking process is pretty intuitive on the customer side. Administration edits available on the business side go live immediately. Review collected by and hosted on G2.com.
Some pretty basic functions simply do not exist. These almost all appear to be oversights from programmers, but if you point them out, you are told that they are enhancements. Also, with regards to the credit card merchant service compatability, innRoad certainly makes it difficult to go with the merchant of your choice by making their own service just about the only one to work seamlessly with the innRoad booking engine. Review collected by and hosted on G2.com.
Support is very quick to answer and is very helpful! I know most of the reps by now. I also feel like the team has been listening to my feedback. Review collected by and hosted on G2.com.
I'd like to be more active in UX studies. I feel like the QA of some of the products can be improved through better regression testing or just by conducting more UX studies to really see how the application moves together holistically. I feel like some enhancements are missing certain elements or requirements which is typical in the software industry so not totally surprised. Review collected by and hosted on G2.com.
Very easy to get set up and use. They have very responsive customer support. Review collected by and hosted on G2.com.
They could improve session management so it is not necessary to login several times per day. Review collected by and hosted on G2.com.
How easy it is to just look up a reservation Review collected by and hosted on G2.com.
How the calendar lines up and if you have a reservation on tape chart if it's a long astay it doesn't show up on the same page. Review collected by and hosted on G2.com.
The features & how it is organized. The cleanroom feature is very helpful, as well as the ability to search for a reservation extremely efficiently. Each process has a specific place. Adding anything onto a reservation is made to be a generally easy task. There are many features that not only improve the front desk but also the communication between other departments in the business. Review collected by and hosted on G2.com.
The folio can be confusing and the tape chart occasionally has bugs. Review collected by and hosted on G2.com.
I like that it is in real-time integration. The tape chart is easy to use and user-friendly. I like that you don't have to do an audit every day. Review collected by and hosted on G2.com.
I do not like that the reports option, would be nice to have a few more user friendly reports. Review collected by and hosted on G2.com.
This software is intuitive, simple to learn and use. Employee mistakes are easy identify and correct. The support team is highly responsive and are always ready to assist. It is highly customisable. Review collected by and hosted on G2.com.
Accessing all the features on a mobile phone is sometimes not helpful. Review collected by and hosted on G2.com.
It was good and simple when I started with Inncenter in 2009, Review collected by and hosted on G2.com.
It was good and simple when I started with Inncenter in 2009, but it has grown to a day task for a computer technician to unravel all the different kinds of set--ups, especially if you want to sync it with third parties like Expedia and booking.com. You think you set up a rule in your primary system and your done...forget it, as soon you do something special on a third party site it changes everything you have set up at your primary level and you won't know until it happens to you and you loose the money!! Forget to talk to customer service, they give you the spiel that you are caught in between the 2 entities and "we told you so", in some news brief or update page, that you suppose to read every-time it arrives, and that happens a lot for a small business that I am and they say they are working for. Review collected by and hosted on G2.com.
