InMoment Experience Improvement (XI) Platform Reviews & Product Details - Page 4

We use the tool daily and over the course of 4 years we have achieved great results in measuring our customers' satisfaction. The great advantage of being able to integrate it into our software, we can effortlessly send the assessments for pre-defined periods within the tool itself.

When a new customer is registered, the first evaluation is 60 days old, after that period we send it every 90 days, and if he rejects the evaluation, the next one will be 60 days old again. We made the integration with the Slack tool, where all evaluations that receive customer comments, go to a channel, where all company employees have access to our customers' comments and notes.

Another great advantage was allowing us to create customizable fields, where we were able to measure these assessments by company and customer level. Through the export report function, we create more robust presentations with the obtained data.

By allowing you to visualize it in graphs and define the evaluation period at different times, it helps in our satisfaction indicators, as we have a monthly goal, and we can have it as a direct result of the software, just by changing the filters in the graph. Review collected by and hosted on G2.com.

A cool feature that we recently identified would be the option to know the amount of reviews sent, to compare with the amount of reviews answered.

It could have the option of closing the looping of the evaluations, because when a client evaluates the system for the second time, the previous evaluation performed could appear below, to make a comparison and check if the current score was higher or lower than the previous one. Review collected by and hosted on G2.com.

Trends and tags are useful to measure NPS over time. Customizing the nps post-feedback is good. Review collected by and hosted on G2.com.

Wish we could customize the look & feel of the survey to better match our app. Also integrations (exporting and connecting to other tools like Hubspot, etc) is a bit cumbersome. Review collected by and hosted on G2.com.

Good way how to reveice overview the feedback received. Review collected by and hosted on G2.com.

Setup could be easier, different topics could be easier to split, tags could be more functional - it feels a bit too basic in some scenarios. Review collected by and hosted on G2.com.

InMoment (FKA Wootric) is a preferred application to ask for NPS surveys. I love how intuitive it is and that it offers insightful dashboard views. I especially appreciate the integration it has with other tools like Intercom. Review collected by and hosted on G2.com.

Nothing that I dislike at the moment about it. Review collected by and hosted on G2.com.

easy use, very nice reports, clean and pretty interface and the best part: it's free Review collected by and hosted on G2.com.

I don't actualy have anything that I dislike Review collected by and hosted on G2.com.

The option to filter and break down on submitted answers. Also great that you can add tags so that you can group responses into different areas of the product. This way, each product owner can review customer feedback. Review collected by and hosted on G2.com.

Documentation could be better and more extensive. Review collected by and hosted on G2.com.

I like how all the data I need is in one place. Once I understand how to navigate the platform it saves time tracking NPS scores. Review collected by and hosted on G2.com.

The UI is not very intuitive. I use the functions I was trained on, but from a UI perspective, the site can be clunky to navigate. Review collected by and hosted on G2.com.

Scores with comments are invaluable in deciding the strategy and forward direction of our software, understanding our customers issues and more importantantly the great things our products does. Review collected by and hosted on G2.com.

It would be better if our customers were forced to give a comment with their score. Too often I can receive a score of 0 with no comment or context, which is frustrating. Review collected by and hosted on G2.com.

Super easy implementation so we could start tracking NPS via a banner on our app. We use the free version currently and it's been such a helpful tool for our customer success team. We can see individual responses, total scores, and soon we'll integrate Wootric with Intercom. Review collected by and hosted on G2.com.

We're using the free version currently, so this question may be a little unfair. Data export is a paid feature, which makes things a little tricky, but I can't fault them for asking you to pay for their app! One feature I would really like is the ability tag responses (we're international so tagging for regions would be super helpful), but that's not available until you get to the Pro plan (3rd tier pricing), which is currently outside of our small business budget. Review collected by and hosted on G2.com.

A great tool that is easy to learn and use. An easy and effective way to find out more regarding customer satisfaction Review collected by and hosted on G2.com.

Could be easier to search and even more filters Review collected by and hosted on G2.com.