--- title: InMoment Experience Improvement (XI) Platform Reviews meta\_title: 'InMoment Experience Improvement (XI) Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 319 reviews by the users' company size, role or industry to find out how InMoment Experience Improvement (XI) Platform works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 319 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # InMoment Experience Improvement (XI) Platform Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by InMoment Experience Improvement (XI) Platform but has limited features. Are you part of the InMoment Experience Improvement (XI) Platform team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com * * * Seller [PG Forsta](https://www.g2.com/sellers/pg-forsta) Discussions [InMoment Experience Improvement (XI) Platform Community](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discuss) Languages Supported Danish, German, Greek, English, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Central Khmer, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Sam Middleton Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months [ View More Pricing Information ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/pricing) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Medallia Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Medallia Customer Experience") Medallia Customer Experience 4.5/5(210) ](https://www.g2.com/products/medallia-customer-experience/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/competitors/alternatives) ## User Insights Average based on 319 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Alexander d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alexander d.") AD Alexander d. Customer Success Team Leader Small-Business (50 or fewer emp.) 6/29/2020 "Great system for monitoring and measuring customer satisfaction" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? We use the tool daily and over the course of 4 years we have achieved great results in measuring our customers' satisfaction. The great advantage of being able to integrate it into our software, we can effortlessly send the assessments for pre-defined periods within the tool itself. When a new customer is registered, the first evaluation is 60 days old, after that period we send it every 90 days, and if he rejects the evaluation, the next one will be 60 days old again. We made the integration with the Slack tool, where all evaluations that receive customer comments, go to a channel, where all company employees have access to our customers' comments and notes. Another great advantage was allowing us to create customizable fields, where we were able to measure these assessments by company and customer level. Through the export report function, we create more robust presentations with the obtained data. By allowing you to visualize it in graphs and define the evaluation period at different times, it helps in our satisfaction indicators, as we have a monthly goal, and we can have it as a direct result of the software, just by changing the filters in the graph. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? A cool feature that we recently identified would be the option to know the amount of reviews sent, to compare with the amount of reviews answered. It could have the option of closing the looping of the evaluations, because when a client evaluates the system for the second time, the previous evaluation performed could appear below, to make a comparison and check if the current score was higher or lower than the previous one. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: It serves the purpose of the tool very well, despite having some other software in Brazil, this has been the best tool we've found, as it has important features for us that we don't find in other products. It facilitates our management and measurement of results, ensuring the growth of our company. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Through Inmoment, which was implemented in the company 4 years ago, we realized that customer evaluations received through calls did not respond to reality. Through the data obtained in the first year of use, we started to implement several internal actions to improve satisfaction, and throughout each year we achieved satisfactory results, evolving our score and reaching the goal stipulated by the board. Today we can really know the status of each company in relation to our product, and implement actions to address the problems and complaints identified by our customers. Review collected by and hosted on G2.com. Show More 8/5/2021 Current UserValidated ReviewerSource: Seller invite ![Grant H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Grant H.") GH Grant H. Growth marketing / demand generation Mid-Market (51-1000 emp.) 11/19/2021 "Gets the job done" 4/5 What do you like best about InMoment Experience Improvement (XI) Platform? Trends and tags are useful to measure NPS over time. Customizing the nps post-feedback is good. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Wish we could customize the look & feel of the survey to better match our app. Also integrations (exporting and connecting to other tools like Hubspot, etc) is a bit cumbersome. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: Great if you need a basic NPS tool with some customization and good reporting. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Measuring NPS in our saas product in an automated way. Helps us know users preferences easily and dashboards give insight into account health. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Human Resources](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Human Resources") UH Verified User in Human Resources Small-Business (50 or fewer emp.) 3/24/2022 "Decent way of getting customer feedback" 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Good way how to reveice overview the feedback received. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Setup could be easier, different topics could be easier to split, tags could be more functional - it feels a bit too basic in some scenarios. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Figure out how to improve our solution, receive feedback and suggestions on recently released functionality. Review collected by and hosted on G2.com. Show More 2/26/2026 Current UserValidated ReviewerSource: Seller invite ![Sushana T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sushana T.") ST Sushana T. Senior Manager - User Engagement and Product Operations Mid-Market (51-1000 emp.) 11/9/2021 "Intuitive application" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? InMoment (FKA Wootric) is a preferred application to ask for NPS surveys. I love how intuitive it is and that it offers insightful dashboard views. I especially appreciate the integration it has with other tools like Intercom. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Nothing that I dislike at the moment about it. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? InMoment (FKA Wootric) is a preferred application to ask for NPS surveys. We've seen that users are more likely to respond with a question is straightforward and answerable in quick, minimal clicks. Review collected by and hosted on G2.com. Show More Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 Icon 5/9/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Eduardo D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eduardo D.") ED Eduardo D. Marketing Director Small-Business (50 or fewer emp.) 11/16/2021 "Very useful tool for any kind of business" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? easy use, very nice reports, clean and pretty interface and the best part: it's free Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? I don't actualy have anything that I dislike Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: I recommend to use Wootric only to clients that are active with the software Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? With Inmoment Customer Experience We can get feedback of our software I know the promoter os our brand Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Mid-Market (51-1000 emp.) 11/19/2021 "Easy to implement and helped our company a lot with measuring our user satisfaction" 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The option to filter and break down on submitted answers. Also great that you can add tags so that you can group responses into different areas of the product. This way, each product owner can review customer feedback. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Documentation could be better and more extensive. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Finally, we know what our customers think about the product and the entire experience. We are going to implement all different types of surveys to measure better in a more data-driven way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 11/3/2021 "Organized with Data" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? I like how all the data I need is in one place. Once I understand how to navigate the platform it saves time tracking NPS scores. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? The UI is not very intuitive. I use the functions I was trained on, but from a UI perspective, the site can be clunky to navigate. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Tracking NPS scores is my primary function. Having it in one place and connected with Slack allows for my team to gather feedback very quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ian K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ian K.") IK Ian K. Business Analyst Enterprise (\> 1000 emp.) 7/1/2021 "Wootric embedded into our software gives us instant customer responses." 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Scores with comments are invaluable in deciding the strategy and forward direction of our software, understanding our customers issues and more importantantly the great things our products does. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? It would be better if our customers were forced to give a comment with their score. Too often I can receive a score of 0 with no comment or context, which is frustrating. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Getting feedback from customers in the moment of using the software, providing context to their responses. This is impossible with traditional Account Management phone calls. Also the actual user is feeding back NOT a manager or owner of a business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Joanna F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joanna F.") JF Joanna F. Head of Partner Success Small-Business (50 or fewer emp.) 3/2/2021 "Great tool to start collecting customer feedback" 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Super easy implementation so we could start tracking NPS via a banner on our app. We use the free version currently and it's been such a helpful tool for our customer success team. We can see individual responses, total scores, and soon we'll integrate Wootric with Intercom. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? We're using the free version currently, so this question may be a little unfair. Data export is a paid feature, which makes things a little tricky, but I can't fault them for asking you to pay for their app! One feature I would really like is the ability tag responses (we're international so tagging for regions would be super helpful), but that's not available until you get to the Pro plan (3rd tier pricing), which is currently outside of our small business budget. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Wootric enables us to launch and track the NPS survey with very little heavy lifting. Previously, we tried to build our own survey on our app, but it lacked features like controlling survey deployment times. That feature alone is worth a third party tool! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") AA Verified User in Accounting Mid-Market (51-1000 emp.) 1/7/2022 "Great tool that is easy to use" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? A great tool that is easy to learn and use. An easy and effective way to find out more regarding customer satisfaction Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Could be easier to search and even more filters Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Metrics and measurements for OKR's for my products Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about InMoment Experience Improvement (XI) Platform? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about InMoment Experience Improvement (XI) Platform ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discussions/new) GU Guest User What is InMoment Experience Intelligence (XI) Platform used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) [ View all Discussions ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/pricing) InMoment Experience Improvement (XI) Platform Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee5cd8c3182117a52379aec028acbc45/medallia-customer-experience.jpg "Product Avatar Image") Medallia Customer Experience 4.5/5(210) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-medallia-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-customer-experience) ##### ##### InMoment Experience Improvement (XI) Platform Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management)[Text Analysis](https://www.g2.com/categories/text-analysis)[Natural Language Understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Google Cloud Translation API reviews](https://www.g2.com/products/google-cloud-translation-api/reviews)[What's the best sales engagement platform for RevOps teams that need deep CRM integration, sequence analytics and activity reporting?](https://www.g2.com/discussions/what-s-the-best-sales-engagement-platform-for-revops-teams-that-need-deep-crm-integration-sequence-analytics-and-activity-reporting)[What are the top DBMS platforms for scalability and performance?](https://www.g2.com/discussions/what-are-the-top-dbms-platforms-for-scalability-and-performance) [Which APM software do big software companies prefer](https://www.g2.com/discussions/which-apm-software-do-big-software-companies-prefer)[Best AI assistants for reducing support ticket volumes](https://www.g2.com/discussions/what-are-the-best-ai-assistants-for-reducing-support-ticket-volumes)[Which Oracle Siebel resellers cover sales force automation, customer service, and analytics capabilities for organisations evaluating full-suite CRM deployments?](https://www.g2.com/discussions/which-oracle-siebel-resellers-cover-sales-force-automation-customer-service-and-analytics-capabilities-for-organisations-evaluating-full-suite-crm-deployments) [Show MoreShow Less](javascript:void(0);)