InMoment Experience Improvement (XI) Platform Reviews & Product Details - Page 3

The visualization of the NPS, trends, and feedback. They are very well designed and are very helpful for making a decision. On the other hand, the connection with Intercom was smooth and fast.

We have all the information we need in one single place to learn more about what our customers think about us and how we can improve each of their experiences.

Also, we can double-check each comment to make it valid or invalid, and at the same time provide follow-up to mark it as solved. This way, we don't let any feedback be unhandled.

The support was fast to answer. Review collected by and hosted on G2.com.

The tags could be easier to trace if they were also updated in Intercom, as well as the notes.

The follow-up to a bad grade wasn't so easy to create at first, Intercom said it was something of Wootric and Wootric said it was something about Intercom. It took us a while to unfolded but we did it after a while.

Even though the support was fast, I believe there is room for some improvement. Review collected by and hosted on G2.com.

I like the possibilities of period comparison of NPS feedback and the integration with Slack. Review collected by and hosted on G2.com.

It was a little hard to configure the script at first, especially the custom attributes. Review collected by and hosted on G2.com.

InMoment is a very user friendly tool, it was easy to integrate and once up and running it is very useful! Review collected by and hosted on G2.com.

Nothing to dislike, there are several views and filters in the dashboard and I think that is very useful. Review collected by and hosted on G2.com.

With InMoment (formerly Wootric), you can do different types of surveys and know the feedback of your customer in an easy way, and at the same time, you do this with a tool that integrates with other tools, like a helpdesk one. Knowing what your customer thinks, what he likes or dislikes is very important for your company to keep providing the best service and products. With this kind of survey, you can have insights and improve your work! Review collected by and hosted on G2.com.

Nothing. The tool is excellent! It provides what I need! Review collected by and hosted on G2.com.

The visibility of the data and the easy export. I appreciate the possibility to personalize the questions and follow up questions according to different answers. Review collected by and hosted on G2.com.

There is one thing I would like to change, that I can't customize the whole question (the translation in Spanish is too formal for our company). Review collected by and hosted on G2.com.

The best part is helping the vendors/ business to capture the feedback of their customers. Their integration with CAR+ as once rental closed it automatically shoots emails to customers for feedback which eventually improves the customer relationship. Review collected by and hosted on G2.com.

Nothing as such, I love the way it works and integration with another products. Review collected by and hosted on G2.com.

Ease of onboarding with Sarang - he helped walk through multiple iterations of our data. Review collected by and hosted on G2.com.

My only negative has been due to operator error when I didn't realize the date range was defaulting to a range that had no data. Review collected by and hosted on G2.com.

I love the part of checking who has recently closed the survey, in users. Review collected by and hosted on G2.com.

So far I haven't had any bad experience with Inmoment. Review collected by and hosted on G2.com.

InMoment gives us the professional look and feel of our surveys easy and quickly and allows us to leverage our Salesforce data to categorize our results Review collected by and hosted on G2.com.

Haven't ran across anything we don't like yet! Review collected by and hosted on G2.com.

its very helpful to see the data and analysis Review collected by and hosted on G2.com.

you could have better response times from the team Review collected by and hosted on G2.com.