--- title: InMoment Experience Improvement (XI) Platform Reviews meta\_title: 'InMoment Experience Improvement (XI) Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 319 reviews by the users' company size, role or industry to find out how InMoment Experience Improvement (XI) Platform works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 319 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # InMoment Experience Improvement (XI) Platform Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by InMoment Experience Improvement (XI) Platform but has limited features. Are you part of the InMoment Experience Improvement (XI) Platform team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com * * * Seller [PG Forsta](https://www.g2.com/sellers/pg-forsta) Discussions [InMoment Experience Improvement (XI) Platform Community](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discuss) Languages Supported Danish, German, Greek, English, Finnish, French, Hebrew, Croatian, Hungarian, Italian, Japanese, Central Khmer, Korean, Latvian, Lithuanian, Malay, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Urdu, Vietnamese, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by Sam Middleton Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months [ View More Pricing Information ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/pricing) ## Top-Rated Alternatives [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Medallia Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Medallia Customer Experience") Medallia Customer Experience 4.5/5(210) ](https://www.g2.com/products/medallia-customer-experience/reviews) [ ![Qualtrics Market Research](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Market Research") Qualtrics Market Research 4.4/5(3,018) ](https://www.g2.com/products/qualtrics-market-research/reviews) [ View All Alternatives ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/competitors/alternatives) ## User Insights Average based on 319 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Jennifer R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jennifer R.") JR Jennifer R. COO Small-Business (50 or fewer emp.) 7/19/2021 "Powerful insights for growth and customer happiness." 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The visualization of the NPS, trends, and feedback. They are very well designed and are very helpful for making a decision. On the other hand, the connection with Intercom was smooth and fast. We have all the information we need in one single place to learn more about what our customers think about us and how we can improve each of their experiences. Also, we can double-check each comment to make it valid or invalid, and at the same time provide follow-up to mark it as solved. This way, we don't let any feedback be unhandled. The support was fast to answer. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? The tags could be easier to trace if they were also updated in Intercom, as well as the notes. The follow-up to a bad grade wasn't so easy to create at first, Intercom said it was something of Wootric and Wootric said it was something about Intercom. It took us a while to unfolded but we did it after a while. Even though the support was fast, I believe there is room for some improvement. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? The lack of visualizations for our NPS. In Intercom you can get feedback about the quality of the conversation but the NPS gets lost in that single metric. With Wootric we can go deeper understanding the experience of our customers. We can take better decisions with this information and train better our customer care and refine our operations. Communicating the challenges and main concerns to the whole team was easier and faster. Review collected by and hosted on G2.com. Show More 1/19/2022 Current UserValidated ReviewerIncentivizedSource: Organic ![Bia F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bia F.") BF Bia F. Product Designer Small-Business (50 or fewer emp.) 7/26/2022 "Great platform for NPS surveys" 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? I like the possibilities of period comparison of NPS feedback and the integration with Slack. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? It was a little hard to configure the script at first, especially the custom attributes. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? With InMoment NPS, we can get feedback from our users and act upon that data rapidly, via integration with Slack. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 6/27/2022 "InMoment is a very user friendly tool!" 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? InMoment is a very user friendly tool, it was easy to integrate and once up and running it is very useful! Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Nothing to dislike, there are several views and filters in the dashboard and I think that is very useful. Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: Very easy to use - you get the results fast when you start using InMoment Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We get customer feedback rolling every day in the dashboard and in the Slack channel we set up for this. This is very good feedback and it encourages us to do even better! It helps set the culture in the team! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ON Orlando N. Customer Success Mid-Market (51-1000 emp.) 12/20/2021 "Amazing tool to help keep up with your customers" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? With InMoment (formerly Wootric), you can do different types of surveys and know the feedback of your customer in an easy way, and at the same time, you do this with a tool that integrates with other tools, like a helpdesk one. Knowing what your customer thinks, what he likes or dislikes is very important for your company to keep providing the best service and products. With this kind of survey, you can have insights and improve your work! Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Nothing. The tool is excellent! It provides what I need! Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: If you want a product that is easy to use (both for the admin and customer), with a lot of tools that help engage your customer and provide insights to keep evolving and offering great products e services for the customers, InMoment (formerly Wootric) is the right product! Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? I wanted to know better our customers' feedback about our company, our products, etc. And I wanted that in an easy way for the customer, a way that doesn't take a lot of time from the person taking the survey. InMoment (formerly Wootric) provides that and a lot more, for example, the dashboards with all the data you can get from the surveys! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Francisca d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Francisca d.") FD Francisca d. DesignOps Specialist Mid-Market (51-1000 emp.) 3/28/2022 "Clear information y easy to use" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The visibility of the data and the easy export. I appreciate the possibility to personalize the questions and follow up questions according to different answers. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? There is one thing I would like to change, that I can't customize the whole question (the translation in Spanish is too formal for our company). Review collected by and hosted on G2.com. Recommendations to others considering InMoment Experience Improvement (XI) Platform: Definitely a good tool! Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We are using the NPS survey through Intercom, which is a really good way to engage with our customers and be exactly where they are. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Airlines/Aviation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Airlines/Aviation") UA Verified User in Airlines/Aviation Enterprise (\> 1000 emp.) 8/10/2022 "Help to understand the customers behavior and track their feedbacks for better relationships" 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? The best part is helping the vendors/ business to capture the feedback of their customers. Their integration with CAR+ as once rental closed it automatically shoots emails to customers for feedback which eventually improves the customer relationship. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Nothing as such, I love the way it works and integration with another products. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? It's basically a Survey application that helps the vendor where it lacks and needs to improve to make a strong relationship with customers. Review collected by and hosted on G2.com. Show More 4/9/2024 Validated ReviewerIncentivizedSource: G2 invite SM Sunil M. Mid-Market (51-1000 emp.) 2/18/2020 "Well executed NPS campaigns" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? Ease of onboarding with Sarang - he helped walk through multiple iterations of our data. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? My only negative has been due to operator error when I didn't realize the date range was defaulting to a range that had no data. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We were finally able to put data around statements we had heard that "customers love us". In addition this allowed us to pinpoint some issues there in the field that weren't being surfaced through traditional support methods. Review collected by and hosted on G2.com. Show More 2/18/2022 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Marina T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marina T.") MT Marina T. Junior Customer Success Analyst Mid-Market (51-1000 emp.) 4/25/2022 "Very simple and intuitive. Easy to know what next steps we should take in the CS journey." 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? I love the part of checking who has recently closed the survey, in users. Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? So far I haven't had any bad experience with Inmoment. Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? I can verify feedback patterns, maintain a more transparent relationship with my customers and still receive valuable feedback. Review collected by and hosted on G2.com. Show More 4/29/2022 Current UserValidated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 4/25/2022 "InMoment CX with Salesforce - Great Product" 5/5 What do you like best about InMoment Experience Improvement (XI) Platform? InMoment gives us the professional look and feel of our surveys easy and quickly and allows us to leverage our Salesforce data to categorize our results Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? Haven't ran across anything we don't like yet! Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? We are able to perform CSAT and NPS surveys as well as include Product Satisfaction surveys in our product that all look and feel the same and bring results back to a common salesforce account. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Small-Business (50 or fewer emp.) 6/2/2022 "Very good" 4.5/5 What do you like best about InMoment Experience Improvement (XI) Platform? its very helpful to see the data and analysis Review collected by and hosted on G2.com. What do you dislike about InMoment Experience Improvement (XI) Platform? you could have better response times from the team Review collected by and hosted on G2.com. What problems is InMoment Experience Improvement (XI) Platform solving and how is that benefiting you? Its very easy for the NPS survey, I can see the results in real time and i love that i can add tags to the responses Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about InMoment Experience Improvement (XI) Platform? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about InMoment Experience Improvement (XI) Platform ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discussions/new) GU Guest User What is InMoment Experience Intelligence (XI) Platform used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-inmoment-experience-intelligence-xi-platform-used-for) [ View all Discussions ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 12 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/pricing) InMoment Experience Improvement (XI) Platform Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ee5cd8c3182117a52379aec028acbc45/medallia-customer-experience.jpg "Product Avatar Image") Medallia Customer Experience 4.5/5(210) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-medallia-customer-experience) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-market-research.png "Product Avatar Image") Qualtrics Market Research 4.4/5(3,018) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-market-research) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_fe76bf3316a5e8115c0bec8ce0556322/qualtrics-customer-experience%282%29.png "Product Avatar Image") Qualtrics Customer Experience 4.3/5(751) [ Compare Now ](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-customer-experience) ##### ##### InMoment Experience Improvement (XI) Platform Features Analytics Net Promoter Score (NPS) Customer Satisfaction (CSAT) Score Customer Effort Score (CES) Customization Stakeholder Management Multilanguage Support Multiple Branding Support Feedback Management Tagging Segmentation Custom Reports and Dashboards Feedback Analysis Thematic Analysis NPS/CSAT Scoring [ View More Features ](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management) [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Feedback Analytics](https://www.g2.com/categories/feedback-analytics)[Experience Management](https://www.g2.com/categories/experience-management)[Text Analysis](https://www.g2.com/categories/text-analysis)[Natural Language Understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Google Cloud Translation API reviews](https://www.g2.com/products/google-cloud-translation-api/reviews)[What's the best sales engagement platform for RevOps teams that need deep CRM integration, sequence analytics and activity reporting?](https://www.g2.com/discussions/what-s-the-best-sales-engagement-platform-for-revops-teams-that-need-deep-crm-integration-sequence-analytics-and-activity-reporting)[What are the top DBMS platforms for scalability and performance?](https://www.g2.com/discussions/what-are-the-top-dbms-platforms-for-scalability-and-performance) [Which APM software do big software companies prefer](https://www.g2.com/discussions/which-apm-software-do-big-software-companies-prefer)[Best AI assistants for reducing support ticket volumes](https://www.g2.com/discussions/what-are-the-best-ai-assistants-for-reducing-support-ticket-volumes)[Which Oracle Siebel resellers cover sales force automation, customer service, and analytics capabilities for organisations evaluating full-suite CRM deployments?](https://www.g2.com/discussions/which-oracle-siebel-resellers-cover-sales-force-automation-customer-service-and-analytics-capabilities-for-organisations-evaluating-full-suite-crm-deployments) [Show MoreShow Less](javascript:void(0);)