InMoment Experience Improvement (XI) Platform Pros and Cons

The surveys were very easy to act upon by my clients and quick. Simply integrating through Intercom to gauge their feedback at the end of each chat. I could share them on a chat at any time I'd want to. Their integration with slack was good for live updates. Overall, Good place to start if you have the same requirements. Review collected by and hosted on G2.com.

I've found this very quick to track all of my C-sat ratings and the updates were kinda off at times, One of my clients has been facing an issue while being insistent to share a review. Review collected by and hosted on G2.com.

The partnership that the InMoment team demonstrates is their biggest strength. They don't always do everything right, but they work hard to address any issues that arise. Review collected by and hosted on G2.com.

They have struggled with cohesive communication in the past, and there have been times when their technology has been a bit challenged, but they are open to feedback and have worked hard to address these issues. Review collected by and hosted on G2.com.

Very easy to use and adapt to our needs. Review collected by and hosted on G2.com.

At times the technology can feel a bit outdated. Review collected by and hosted on G2.com.

The tool has been useful in getting the specific number for CSAT scores from our customers. It has a option to set scores from 1 to 10. Review collected by and hosted on G2.com.

Currently, there is no way to set an expiration for the survey link once sent. Also, there are instances that customers can rate the same survey more than once. Review collected by and hosted on G2.com.

The filters are easy and quick, and they will let you gain a deep understanding of customer behavior. I like that we could plug Wootric to Intercom which was already our CRM and it was a very quick setup. Review collected by and hosted on G2.com.

I don´t really have any dislikes so far. The major problem I encountered was on our own customer data base. Review collected by and hosted on G2.com.

The segments allow us to see what customer groups are happier than others. It is easy to contact those who leave comments. The dashboard works well and is easy to use. Review collected by and hosted on G2.com.

We had to jump through some hoops to make sure this complied with our policies regarding personal data, so we send a unique key identifying the person to inMoment rather than their email address, we also moved data to their EU servers, after that it's working OK. Review collected by and hosted on G2.com.

It's so easy to use InMoment, as an organisation we can easily keep track of our customer feedback and NPS scores across our whole organisation. I really like that you can have it integrated to slack and that it's so easy for me as a Customer Success Manager to log in and add comments, verify or mark scores incomplete if needed. It also gives us a great overview of the trends and how we're performing YoY/MoM/QoQ. Review collected by and hosted on G2.com.

Nothing really to dislike. The only thing I can think of is that we cannot have the customer company name fetched into our Slack channel. Meaning that if one of our users has an email address with a domain that is not similar to the customer name, then we cannot determine which customer it is at first glance. Review collected by and hosted on G2.com.

I like taking all the needs and concentrating on moments of matter. Review collected by and hosted on G2.com.

There is nothing that I dislike about (XI) Platform. Review collected by and hosted on G2.com.

The layout is very simple, which helps with the agility we need on a daily basis. I use the NPS evaluation, at the moment it is the evaluation we are implementing. Review collected by and hosted on G2.com.

It has more to do with our current plan not having the resources than with the tool itself, but we are evaluating a plan upgrade. At the moment, I don't see possible improvements. Review collected by and hosted on G2.com.

I have used this tool many times . I like that it is best for simple surveys . It has some easy logics , some shown / hide when condiotions. It also offers dashboard analysis . Review collected by and hosted on G2.com.

It is really slow survey tool. It takes a lot of effort to edit theme. In case you want completely diff theme you will have to do coding. It doesn't have any material related to FAQs or guide on general web. Review collected by and hosted on G2.com.