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LM
Liam M.
Vice President of Product Management
Small-Business(50 or fewer emp.)
What do you like best about Inline Manual?
By far the best part about inline manual is the ease of setting up tutorials. If you'd like to set up a quick walk through, in a few clicks you are done.
Inline Manual also offers extreme flexibly without overcomplicating the user interface - I've never not being able to set up a workflow, no matter how complex it is.
When we first set up Inline Manual, Marek the CEO worked hand in hand to help us get set up. I could see that he was really committed to the success of his product. Review collected by and hosted on G2.com.
What do you dislike about Inline Manual?
I haven't come across anything I dislike about Inline Manual, however, we are not power users. We have a few tutorials that we edit infrequently. Review collected by and hosted on G2.com.
21 out of 22 Total Reviews for Inline Manual
4.6 out of 5
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Overall Review Sentiment for Inline Manual
Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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DM
Debra M.
Founder & CEO
Small-Business(50 or fewer emp.)
What do you like best about Inline Manual?
Affordable pricing for deep functionality. I reviewed 31 products in a spreadsheet comparing pricing and features. I did a deep dive evaluation of about five. These products are so expensive for a small SaaS company like mine but Inline Manual is affordable while still enabling me to provide segmented tours, videos, interactive tutorials, announcements, and help articles inside our app... with our branding. We've moved all help content in-app with Inline Manual. I really like the ability to segment and tag users to move them through onboarding based upon their phase. We have created three Getting Started Checklist paths: Evaluator, New Firm Setup, New Firm Member for Existing Firm. They also have great support.
Here's a video showing our users around the content available: https://vimeo.com/556664637
If you'd like to see it in action you may sign up for a free trial: https://www.divorcehelp123.com/trial. If you do, please give your Firm Name as something obvious to let our team know that you aren't a real prospect. We'd appreciate your feedback to help us improve. Review collected by and hosted on G2.com.
What do you dislike about Inline Manual?
We've completed our first couple of releases with over 100 topics so we naturally have a list of feature requests. The top feature we are missing:
1. While we can use People Segmentation to determine whether a topic shows or not, we cannot use it to direct an Action for a Next Step or Topic. This means we have to duplicate and maintain several of the same topics for each of our onboarding paths.
That being said Inline Manual a small, scrappy team who have gone out of their way to help us build and release valuable and visually appealing content that align with our branding.
Overall we give Inline Manual the highest rating and recommend it. Their team is very motivated to provide a valuable service to their customers. Review collected by and hosted on G2.com.
LS
Lindsey S.
Small-Business(50 or fewer emp.)
What do you like best about Inline Manual?
Inline Manual is a powerful tool that makes it quick and easy for anyone on the team (regardless of technical ability) to create, customise and effectively target in-app content for user onboarding/support, engagement and research, as well as announce new features and help users adopt them.
On top of it all, they deliver truly exceptional support - consistently. Review collected by and hosted on G2.com.
What do you dislike about Inline Manual?
The more in-depth installation for single-page applications.
The mobile options are good but could be better. Review collected by and hosted on G2.com.
SP
Suzanne P.
Small-Business(50 or fewer emp.)
What do you like best about Inline Manual?
Very customizable tool, easy to integrate within our product. The multi-lingual support is also a huge benefit that saved us a lot of time. The support center is also great, with detailed articles and screenshots that are extremely helpful, especially for less technologically-inclined team members. Review collected by and hosted on G2.com.
What do you dislike about Inline Manual?
The main thing missing from this tool is the ability to customize our user data analytics. We can only set a certain number of user attributes that can be used to target or segment users, but we would like to have the ability to add more custom attributes. Review collected by and hosted on G2.com.
RK
Roman K.
Software Consultant
Mid-Market(51-1000 emp.)
NL
Nancy L.
CX learning manager
Mid-Market(51-1000 emp.)
What do you like best about Inline Manual?
That I can create and modify content no matter the time and with no need a deploy of my application. Also like the version control of each topic, so I can use a different version in each stage of develop: test site, QAS site and production site. I like that I can manage the look and feel of the content, because all the different posibilites whit so many options. Review collected by and hosted on G2.com.
What do you dislike about Inline Manual?
In the web version, it is difficult to find a topic and only shows 10 topics and only shows about 10 topics for page. And, we had to make a special implementation because our app is single page. Review collected by and hosted on G2.com.
AI
Verified User in Internet
Small-Business(50 or fewer emp.)
What do you like best about Inline Manual?
Good support
Price is reasonable given the many complex options.
Inline Manual allows for a large amount of customization Review collected by and hosted on G2.com.
What do you dislike about Inline Manual?
The backend feels slow - it's hard to QA iterative design of tutorials because it feels like I need 15 minutes to make sure I'm seen the most up to date results.
Default design is kind of bare bones - although they appear to be working on it. Review collected by and hosted on G2.com.
CN
Craig N.
Co Founder
Small-Business(50 or fewer emp.)
What do you like best about Inline Manual?
Inline Manual removed the need for a developer to create walkthroughs for the different features on our site, freeing up their time to do what they do best - build. It allowed me, a non-technical person, to embed my instructions throughout the site so I could better scale and use the personal touch only when it was needed.
The authoring tool is very simple to understand and use and has empowered our team to create more helpful documentation within the site without needing new pages.
It also provides an easy way to make site announcements without involving a developer.
The customization levels are excellent and we are able to edit the tools to match our style. Review collected by and hosted on G2.com.
What do you dislike about Inline Manual?
While Inline Manual is simple to use, we have an '&' in some of our site page urls that is not handled by the page filter, so it limits the effectiveness of the on-page help button. Review collected by and hosted on G2.com.
DH
Debra H.
Mid-Market(51-1000 emp.)
What do you like best about Inline Manual?
Inline usability and price is very good, support is not charged for, features including videos, custom branding, analytics, multi-language and user targeting are all excellent. Review collected by and hosted on G2.com.
What do you dislike about Inline Manual?
Nothing to dislike. Anything I requested has since been developed and improved upon. Review collected by and hosted on G2.com.
LT
Laurent T.
Functional Analyst
Mid-Market(51-1000 emp.)
What do you like best about Inline Manual?
Awesome support from the Inline Manual team. It helped us to reduce to number of call to our customer service, promote new features, inform client of potential downtime. Review collected by and hosted on G2.com.
What do you dislike about Inline Manual?
The UI of the content creator is clustered. Review collected by and hosted on G2.com.
JS
Janani S.
Enterprise(> 1000 emp.)
What do you like best about Inline Manual?
Flexibility in placing and designing the tour. Ease of setting up tours and testing them out. Their kick-ass support staff who respond instantaneously. Review collected by and hosted on G2.com.
What do you dislike about Inline Manual?
Analytics in Inline Manual can be improved. Review collected by and hosted on G2.com.
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