Incode Reviews (52)

Reviews

Incode Reviews (52)

5.0
52 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise Incode for its ease of use and high level of security, noting that the platform integrates seamlessly with existing systems, making onboarding quick and efficient. The accuracy of identity verification and customer support are also frequently highlighted as key strengths. However, some users mention that the pricing can be on the higher side, which may be a consideration for smaller operations.

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Diego S.
DS
Diego S.
Enterprise (> 1000 emp.)
"Exceeding expectations when it comes to identity verification"
5/5
What do you like best about Incode?

Incode’s identity verification system exceeds all expectations. It’s not just the technology’s reliability but also its user-friendliness that stands out. The platform’s ability to quickly and accurately verify each customer has been a key factor in enhancing our operational ROI and customer trust. Review collected by and hosted on G2.com.

What do you dislike about Incode?

Nothing in particular to dislike. Everything operates smoothly. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

It's great to hear that our passive liveness technology has helped reduce fraud and enhance the security of your platform, ultimately improving user retention and trust in your services.

Verified User in Outsourcing/Offshoring
UO
Verified User in Outsourcing/Offshoring
Enterprise (> 1000 emp.)
"Fast employee verification (face and document verification) with Incode"
5/5
What do you like best about Incode?

We manage a large teams of remote employees who work with major international brands, handling sensitive PII daily. Incode’s verification system has been a great from onboarding through to routine security protocols like password resets. Their facial recognition and document verification tools are really good, relying on AI tech, and its crucial for our global operations where the variety of international documents could otherwise be a problem. The accuracy and wide document support really help us maintain high-security standards. Review collected by and hosted on G2.com.

What do you dislike about Incode?

While we've been generally pleased with the support from Incode, we feel that the turnaround time for our custom feature requests could be improved. It's not a dealbreaker, but faster implementation would enhance our workflow. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

We're glad to hear that Incode's verification system has been beneficial for managing your large teams of remote employees and sensitive PII.

Barbara R.
BR
Barbara R.
President
Small-Business (50 or fewer emp.)
"Teaming Partner within the US Government Market"
5/5
What do you like best about Incode?

Incode has a dedicated experienced Team supporting the Government market. Their solution provides a an identity verification & validation platform for mutliple "usecases" , provides equitable access to all popluations with strong perfomance results. Review collected by and hosted on G2.com.

What do you dislike about Incode?

We have not expereinced any negative support from Incode. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

Thank you for your positive feedback on our dedicated team and the strong performance results of our identity verification and validation platform. We're committed to providing top-notch support and ensuring equitable access for all populations.

Verified User in Gambling & Casinos
EG
Verified User in Gambling & Casinos
Mid-Market (51-1000 emp.)
"Really good and fast KYC for iGaming, stops duplicate accounts"
5/5
What do you like best about Incode?

The team at Incode is great, really easy to work with them. Their KYC and AML tech is good, customization options are many, implementation is easy, and it works perfectly for us when it comes to stopping duplicate account creation. Also the onboarding flows are fast and easy, with visual guides on how to take a selfie and properly position the ID document. With players coming from all around the world it was important for us to be able to verify any document. Review collected by and hosted on G2.com.

What do you dislike about Incode?

Maybe a bit more branding options for the flow, not really an issue, more of an idea for future. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

Thank you for your positive review! We're glad to hear that our KYC and AML tech, as well as our onboarding process, have been beneficial for your iGaming operations. We'll take note of your suggestion for more branding options for the flow.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"Great support, a true partner when it comes to KYC"
5/5
What do you like best about Incode?

First of all the support we get, truly feels like a partnership. Incode's team has helped us optimize our customer onboarding in a way where we minimize fake users and provide a frictionless experience for the right users. Technology they provide is top notch, the roadmap they presented to us is impressive and with all the customization options its really perfect for every scenario. Review collected by and hosted on G2.com.

What do you dislike about Incode?

Nothing that is truly an issue. We would like to see some additional options when it comes to pricing, but that's not really an issue for now. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

We are thrilled to hear that you have had a great experience with our support team and that our technology has helped optimize your customer onboarding process.

Jorge G.
JG
Jorge G.
Small-Business (50 or fewer emp.)
"Incode really gets it right when it comes to KYC"
5/5
What do you like best about Incode?

We’ve seen and used a lot of KYC tools, but Incode is different in a very good way. The onboarding process is straightforward, doesn’t make things complicated for no reason, and it just works. What stood out to us is how easy it makes everything feel while still keeping things tight security-wise. Review collected by and hosted on G2.com.

What do you dislike about Incode?

From what we saw and used, Incode seems to have everything working great. There wasn’t anything to complain about. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

We're thrilled to hear that you had a positive experience with our KYC tool! Making the onboarding process straightforward and secure is our top priority.

Alex R.
AR
Alex R.
Mid-Market (51-1000 emp.)
"A partner's relationship with a joint vision of the future"
5/5
What do you like best about Incode?

Incode has a permanent attitude of collaboration. They are always willing to go a step further to help their clients achieve their strategic objectives. Review collected by and hosted on G2.com.

What do you dislike about Incode?

I am totally satisfied with the service they provide us Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

We are glad to hear that Incode is helping you create digital identities for your clients, making the recognition process more efficient and reducing the risks of identity theft. Thank you for sharing your experience!

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
"Very nice demo!"
5/5
What do you like best about Incode?

The identity verification solution offered by Incode goes beyond what's expected in terms of reliability and user-friendliness. It effectively and efficiently verifies customers, enhancing operational efficiency and trust among our users. Review collected by and hosted on G2.com.

What do you dislike about Incode?

Currently, there are no aspects of the system that I dislike. It functions smoothly and meets all our needs without any issues. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

Thank you for highlighting how Incode's technology is helping to address the critical issue of fraud and enhance user trust. We're delighted to be a part of your success.

Gerardo B.
GB
Gerardo B.
Enterprise (> 1000 emp.)
"Identity validation super tool"
5/5
What do you like best about Incode?

We've worked with their solutions to onboard our clients clients to open a card account for payment purposes. Onboarding is such a sensible process on the UX side. So it is totally frictionless for the client and compliant and secure. Best of both worlds. Review collected by and hosted on G2.com.

What do you dislike about Incode?

There is nothing I dislike about incode. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

Thank you for highlighting the benefits of our online client identification process. We're committed to providing secure and seamless solutions for our clients.

Verified User in Gambling & Casinos
EG
Verified User in Gambling & Casinos
Enterprise (> 1000 emp.)
"Great for user onboarding and stopping fraud."
5/5
What do you like best about Incode?

Incode's KYC and AML features have significantly outperformed the solutions we used before. Not only have they drastically reduced scam potential and curbed money laundering activities, but the user experience they offer is unmatched, leading to a noticeable boost in user acquisition. Review collected by and hosted on G2.com.

What do you dislike about Incode?

While we encountered a few hiccups during our initial tests, the Incode team was quick to address and solve these issues, showcasing their commitment to support and efficiency. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

It's great to hear that Incode has helped you effectively tackle the problem of duplicate account creations and prevent exploitation of sign-up bonuses. We're dedicated to providing solutions that benefit our users.