Best Software for 2025 is now live!
Show rating breakdown
Save to My Lists
Paid
Claimed
Optimized for quick response

Incode Reviews & Product Details

Verified User in Outsourcing/Offshoring
UO
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Incode?

Comparing Incode to all other KYC/IDV vendors shows a significant uptick with Incode solution when we look at onboarding volume. We can minimize the negative impact of fraud detection to our growth. So I definitely recommend it for any large enterprise. Review collected by and hosted on G2.com.

What do you dislike about Incode?

No complaints, so far................... Review collected by and hosted on G2.com.

What problems is Incode solving and how is that benefiting you?

Significantly improved our fraud prevention operations. Review collected by and hosted on G2.com.

Incode Overview

What is Incode?

Incode Technologies is a leader in the identity trust revolution, backed by investors including General Atlantic, SoftBank, J.P. Morgan, and CapitalOne. At Incode, we're redefining the landscape of identity verification, KYB, and KYC with our in-house developed state-of-the-art AI and ML technologies. Our flagship product, Incode Omni, drives rapid identity verification, KYB, and KYC. It was the first platform to achieve iBeta PAD Level 2 certification for passive biometric liveness. Additionally, it is a top performer in the NIST Facial Recognition Vendor Testing (FRVT). Our platform ensures privacy and accuracy with advanced AI/ML algorithms, simplifying identity systems in sectors like financial services, retail, igaming, events, hospitality, public sector, and web services. Performance Metrics - We verify 98% of users on the first try in just 1.5 seconds, preventing over $170M in fraud annually. Over 100 million users are verified with Incode each year, showcasing our global reach and trust. Broad Spectrum Solutions: • AI Age Verification: Seamlessly verifying age for legal compliance. • AI Identity Verification: Supporting more than 4,600 documents for global coverage. • KYC and AML: Robust solutions for secure and compliant operations. • Fraud Detection and eKYB: Fastest fraud detection capabilities for business safety. • SalesFlow and Reconnect AI: Maximizing customer journey potential and revenue. • Incode Workflows: Custom verification flows with our one-click visual editor. Global Impact: Trusted by the largest financial corporations, governments, and societies worldwide, our technology is enhancing trust and security in all sectors. Join us as we build a world of trust, powered by Incode's innovative solutions. Discover more at incode.com.

Incode Details
Product Website
Discussions
Incode Community
Languages Supported
German, English, French, Portuguese, Spanish
Show LessShow More
Product Description

Leveraging advanced Artificial Intelligence (AI) and Machine Learning (ML) technologies, Incode develops extremely usable, secure, accurate, and privacy-centric identity solutions that help the world's largest banks, financial institutions, governments, retailers, stadiums, and other industries increase revenue and reduce fraud while providing convenience and outstanding experience for users.


Seller Details
Company Website
Year Founded
2015
HQ Location
San Francisco, California
LinkedIn® Page
www.linkedin.com
392 employees on LinkedIn®
Description

Incode offers an end-to-end identity verification and authentication platform, helping its clients distinguish good users from fraudulent ones, effortlessly. We ensure customers’ security and compliance goals are met, so they can focus on their growth objectives. Incode’s fully automated, AI-first platform is built for low friction of genuine users, coupled with instant verification and re-engagement tools that drive conversions. Its multi-layer identity platform combines proprietary AI technology, deterministic identity checks, and advanced deepfake detection to combat the most sophisticated fraud. Incode’s Verify solution is used by enterprises for customer verifications at account creation through to ongoing authentications. Incode Workforce prevents social engineering with facial biometrics for employee authentication – protecting critical interactions across the employee lifecycle. And Incode Age Assurance helps companies stay compliant with existing and evolving age regulations.


Veljko D.
VD
Overview Provided by:
Marketing and Communications Manager (US, EMEA, APAC), Pizzaiolo on the Side 🍕

Recent Incode Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Really good identity verification"
Technology is advanced, support is really good, it's very easy to use
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Really good product roadmap, great liveness and support"
When it comes to the product, Incode has a great roadmap and an awesome ML tech. Works great, support is on point, fraud prevention works as promised.
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"Amazing Tech Stack & great KYC"
Comparing Incode to all other KYC/IDV vendors shows a significant uptick with Incode solution when we look at onboarding volume. We can minimize th...
Security Badge
Incode Security
Get security information from Incode to help you buy the right software. View Security Information

Incode Media

Incode Demo - Incode Dashboard
The home screen of the Incode dashboard
Incode Demo - Workflows page
Example of the workflows page
Incode Demo - Configuration page
Example of the configurations page
Incode Demo - Identities page
Example of the identities page
Incode Demo - Identities, detailed view
Example of an identity
Incode Demo - Authentications
Example of authentications view
Incode enables banks, credit unions, wealth management firms, brokers, neobanks and other financial institutions to meet government regulations, rapidly enroll customers, reduce fraud, and maximize the bottom line.
Play Incode Video
Incode enables banks, credit unions, wealth management firms, brokers, neobanks and other financial institutions to meet government regulations, rapidly enroll customers, reduce fraud, and maximize the bottom line.
Build your digital business for speed, agility, and fast market adoption with an innovative value proposition from Incode. Redefine the way you deliver trust, privacy, and safety for customers while supplying seamless, secure, fast customer
Play Incode Video
Build your digital business for speed, agility, and fast market adoption with an innovative value proposition from Incode. Redefine the way you deliver trust, privacy, and safety for customers while supplying seamless, secure, fast customer
Ensure safety of stadium, concert hall, and other venue attendees by only admitting authorized customers and actively checking against customers’ blocklists behind the scenes
Play Incode Video
Ensure safety of stadium, concert hall, and other venue attendees by only admitting authorized customers and actively checking against customers’ blocklists behind the scenes
Incode enables gaming and event institutions to handle large attendee volumes through instantaneous customer onboarding while processing millions of transactions at any given time.
Play Incode Video
Incode enables gaming and event institutions to handle large attendee volumes through instantaneous customer onboarding while processing millions of transactions at any given time.
Incode’s intuitive IDV solutions help you build customer trust centered around efficient and personalized shopping experiences. Shoppers can be verified seamlessly and securely at key service touchpoints – in-store or online.
Play Incode Video
Incode’s intuitive IDV solutions help you build customer trust centered around efficient and personalized shopping experiences. Shoppers can be verified seamlessly and securely at key service touchpoints – in-store or online.

Official Downloads

Answer a few questions to help the Incode community
Have you used Incode before?
Yes

44 out of 45 Total Reviews for Incode

5.0 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
44 out of 45 Total Reviews for Incode
5.0 out of 5
44 out of 45 Total Reviews for Incode
5.0 out of 5

Incode Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for IncodeQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
Verified User in Computer Software
CC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Incode?

Incode does biometrics using their own ML models that are providing top performance. As it's developed by Incode all the engeneers are there to support when it comes to any customizations or tweaks to the model so that it works perfectly for any use case. We worked with the team as an outside vendor for a client and Incode was clearly the best choice in terms of the technology stack. Implementation is quick, and when eveything is set up it's easy to use by the IT team. No other vendors came close. Review collected by and hosted on G2.com.

What do you dislike about Incode?

Technology is great, more flexibility when it comes to pricing can be something to improove. Review collected by and hosted on G2.com.

What problems is Incode solving and how is that benefiting you?

Verifyng both internal and external users Review collected by and hosted on G2.com.

Alex E. P.
AP
Vice President Office of Client Advocacy & Success
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Incode?

With over a decade of experience in the cybersecurity space, I have a sharp eye for identifying value in fraud detection improvements. What sets Incode apart is the seamless efficiency of their identity verification and user onboarding process. Throughout my career, I’ve encountered many solutions attempting to balance security and user experience, but not many have matched Incode's success. Other systems either introduce too much friction, leading to high customer drop-off rates, or are so simplistic that they allow bad actors to bypass security. Incode has struck the perfect balance, automating identity verification while effectively catching 99% of fraud. Review collected by and hosted on G2.com.

What do you dislike about Incode?

The implementation team is incredibly proactive—if I don't respond within two days, they've already initiated a full campaign to assist me. On a serious note, I have been thoroughly impressed with their service. The sales and support teams are always just a phone call away, ready to help with any needs. Review collected by and hosted on G2.com.

What problems is Incode solving and how is that benefiting you?

Incode has expertly scaled the verification of customer identities for a diverse range of companies around the globe. Operating in over 50 countries, we bring extensive international experience and precision to every engagement. We are confident in recommending our services to your organization, assured that our global expertise can meet your needs effectively. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

Thank you for your positive feedback! We're thrilled to hear that our identity verification and user onboarding process has met your expectations and provided seamless efficiency. We strive to strike the perfect balance between security and user experience, and we're glad to hear that it has been successful for you.

Mario M.
MM
Dirección Ejecutiva by Telasist Travel Business Unit
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Incode?

Incode has provided a fully white-labeled solution to some of my biggest clients for the onboarding of their end users. The technology is very good wit the smallest amount of false negatives in the industry, even beating the companies that are manually verifying user identites. With no human error, a very hands-on implementatation team, and the best fraud prevention metrics, Incode has been a no brainer! Review collected by and hosted on G2.com.

What do you dislike about Incode?

Using Incode, along with any form of identity verification, adds a layer of friction for the end-user, which is not convenient. However, I advise my biggest clients to measure the tradeoffs, as Incode has proven to generate much more revenue and prevent millions in fraud. Review collected by and hosted on G2.com.

What problems is Incode solving and how is that benefiting you?

Incode is solving the ongoing problems with identity fraud. As I consult some of the biggest financial institutions in Mexico, they are seeing a surging amount of fraud through phishing through AI. Like fire with fire, the best way to combat AI fraud, is with an AI solution. Incode is so robust, that it has been able to succesfully detect almost all identity fraud attempts by my clients’ customers, all done with out the need of any human intervention. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

We appreciate your feedback on the effectiveness of Incode in combating identity fraud for your clients. It's great to hear that Incode's AI solution has been successful in detecting almost all identity fraud attempts without the need for human intervention. We understand the tradeoff of adding friction for end-users, but we're glad to hear about the significant benefits in fraud prevention.

BY
Director, Program Management Office
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Incode?

Incode stands out as one of the most technically advanced companies in biometric identity verification. The team's expertise and years of developing machine learning models have resulted in a platform that effectively catches an exceptionally high percentage of fraud attempts. This technical skill is complemented by a proactive and highly skilled team committed to eliminating online fraud. Incode's comprehensive technical approach and big-picture thinking make it one of the best-positioned companies on the market. Review collected by and hosted on G2.com.

What do you dislike about Incode?

While complexity of integrating sophisticated identity verification systems can be a hurdle for some organizations, Incode has a great team that is always there to help. Review collected by and hosted on G2.com.

What problems is Incode solving and how is that benefiting you?

Incode's solution provides a biometric vertification for higher risk online transaction resulting in a reduction of online fraud. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

It's great to hear that our biometric verification solution has helped reduce online fraud for your higher risk online transactions. We're committed to providing comprehensive technical solutions to benefit our customers.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Incode?

Incode is not just another vendor. They own their technology and can quickly adjust anything to fit our needs. The setup is simple and it works perfectlyy with our existing stack. One of the most advanced parts is their liveness technology and OCR capabilities. These features rely on their in-house solutions and they perform better than anything else we’ve tried. Frequent updates are also great, as the feedback loop on new types of fraud is very tight. Review collected by and hosted on G2.com.

What do you dislike about Incode?

There’s not much to complain, all good.. Review collected by and hosted on G2.com.

What problems is Incode solving and how is that benefiting you?

AML compliance is a big issue for us. We assessed the AML capabilities specifically, and customization was important to us because we didn't want to lose customers with too much friction. The liveness checks and fast OCR help ensure that, while in the background, all the checks are done. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
(Original )Information
What do you like best about Incode?

Incode's onboarding, anti money laundering, and age verification technology helped us see the opportunities we were missing out when it comes to growth. Our process was very manual, and it was impacting our growth, and we had high drop off rates. We ran Incode side by side with our current solution and the results are very promising. Review collected by and hosted on G2.com.

What do you dislike about Incode?

Everything is fine. Nothing to remark thus far. Review collected by and hosted on G2.com.

What problems is Incode solving and how is that benefiting you?

Our goal is to speed up onboardings and grow the user base rapidly. Incode is helping make the process frictionless while maintaining low duplicate accounts, and also ensuring proper AML. Review collected by and hosted on G2.com.

Nils L.
NL
Abogado procurador
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Incode?

Incode has a really good product, almost all features are built by them, so you can customize everything. This really helps with setting up the flows just how you want, so onboarding rates are not impacted. Review collected by and hosted on G2.com.

What do you dislike about Incode?

Nothing to add, maybe can be complicated if you dont have experience with KYC Review collected by and hosted on G2.com.

What problems is Incode solving and how is that benefiting you?

Faster frictionless and singles onboarding Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Incode?

I like that Incode uses its own technology, meaning everything can be customized to fit exactly what we need. It was super easy to get going and fit perfectly with our existing systems. The team is great at understanding what we need and tailoring the solution just right. It’s awesome at spotting anything odd in transactions early, keeping us compliant. Review collected by and hosted on G2.com.

What do you dislike about Incode?

All good for the most part, no complaints. Review collected by and hosted on G2.com.

What problems is Incode solving and how is that benefiting you?

The biggest thing with Incode is how it handles our AML stuff without slowing us down. They use their own tech so they can tweak things to suit us perfectly. This means we’re catching issues quickly and keeping the regulators happy. Less time on manual checks means more time for other important work. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

Thank you for your feedback! We're glad to hear that Incode's customizable technology and proactive approach to AML have been valuable for your company. We appreciate your support and look forward to continuing to support your compliance efforts.

Verified User in Human Resources
UH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Incode?

From what I've seen and experienced, Incode's identity and age verification solutions are incredibly reliable and user-friendly. They stand out for their seamless integration with existing systems, making it easy for companies to get up and running quickly. The accuracy of their verification processes is impressive, which is crucial for businesses that need to onboard customers securely and stay compliant with regulations. Another big plus is how fast the verifications are completed, which can really enhance the overall customer experience. The customer support team also seems to be very responsive and helpful, which is always a bonus. Review collected by and hosted on G2.com.

What do you dislike about Incode?

There’s not much to dislike about Incode based on my experience. Everything seems to work as expected, and there haven’t been any significant issues that stand out. Review collected by and hosted on G2.com.

What problems is Incode solving and how is that benefiting you?

Incode’s solutions are designed to solve some pretty critical challenges like fraud prevention, secure customer onboarding, and regulatory compliance. From what I’ve observed, they do an excellent job of addressing these issues, building greater trust with customers and allowing operate more efficiently. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

Thank you for your positive feedback! We're glad to hear that you find our identity and age verification solutions reliable and user-friendly. We strive to make the integration process seamless and provide fast verifications to enhance the customer experience. Our team is dedicated to being responsive and helpful, and we appreciate your recognition of their efforts.

Verified User in Retail
IR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Incode?

ncode’s identity verification and age verification solutions have been a game-changer for our payment platform business. The platform is incredibly user-friendly, and the ease of use stands out, especially when it comes to the fast implementation. We were able to integrate it seamlessly with our existing systems, which saved us a lot of time and hassle. The accuracy of the verification process is also top-notch, which has significantly improved our compliance and security standards. Review collected by and hosted on G2.com.

What do you dislike about Incode?

Honestly, there’s nothing significant to dislike about Incode. Everything works as expected, and we haven’t encountered any major issues. The platform delivers exactly what it promises. Review collected by and hosted on G2.com.

What problems is Incode solving and how is that benefiting you?

Incode’s solutions have helped us tackle critical challenges like preventing fraud and ensuring secure customer onboarding. This has not only helped us meet regulatory requirements but also boosted customer trust in our platform. Since implementing Incode, we’ve noticed a substantial reduction in fraud cases and a marked increase in operational efficiency. The overall impact on our business has been overwhelmingly positive, making Incode an essential tool in our operations. Review collected by and hosted on G2.com.

Response from Ricardo Cantu of Incode

We're glad to hear that you haven't encountered any significant issues with Incode and that our platform has delivered as promised.