Included Pros and Cons

There are a few upsides to using the Included platform:

1. Democtrizing data is probably the biggest benefit for us. We came from a place where we had a specialized individual generating reports for our leadership team, our people team, and other requests - this was simply not scalable. Included provides bespoke real-time insights to these stakeholders in an easy to use way.

2. Define the narrative. One of the main features we've been using internally is 'Story'. Stories allow us to... tell a story... with the data. We can customize the dashboards to take stakeholders through a data journey giving them the insights that are the most relevant to them, without bogging them down with too much detail. These include custom tiles with trendlines, scorecards or preset threshold markers. However, if they do want to deep dive.... (see below)

3. Clicking into the trends to see the specifics. Included has a very clean way of being able to double click into the data that allows the users to see specifically where that data is coming from. So if for example we see attrition trending in the wrong direction, we can click into that and specifically see what departments and what demographics are most impacted.

4. AI-Powered. The AI-insights function provides us with a real time breakdown of the analytics in a way that makes sense to non-technical non-analytical users. It can very quickly point out areas of concerns allowing stakeholders to take immediate action where necessary.

5. API / Central System. It has been hugely beneficial to our team to tie in multiple systems and drive all our insights through Included. We have our ATS, our HRIS as well as previous dashboards (from Tableau) - allowing us to draw correlations in the data between different systems.

6. Responsiveness from the team. The team that helped us implement the solution has been fantastic. They are quick to answer questions, join Zoom calls to dive into issues, help build stakeholder dashboards, and of course, help grow the stack by supporting integration of additional platforms / data. Review collected by and hosted on G2.com.

While Included is a great tool in the toolkit for a mid-sized startup (we're about 1000), it may not be as beneficial for smaller companies, as they may not have enough data or systems to get maximum benefit from the platform. Review collected by and hosted on G2.com.

Convoy has a small People organization to where Included allowed me to automate and standardize HR and DE&I reporting in order to highlight key metrics used to further important people/HR related initiatives for multiple organizations. The Included team are quick to respond and support the overall implmentation and use of the platform by building in customized views and features, training key leaders on metrics and importance of, and overall allowing for standarized reporting.

Integration was quick and easy as the team worked closley with IT Support as well as people team leads to ensure the Included platform was launched successfully and had a solid foundation to start DE&I data backed conversations with Convoy leadership.

The Included platform is designed to be user friendly and very simple to use and understand. The team will set up trainings to ensure all users know how to navigate the platform.

Best part is, they are only ONE slack message away! Review collected by and hosted on G2.com.

Although I love the cusomter support and turnaroudn time, I would love to see more self-service capabilities on scorecard and stories. I am very glad that this is slated to be released in the next quarter! Review collected by and hosted on G2.com.

I love how the interface helps us start from the questions we have and using normal everyday language. It integrates with all of our systems and helps normalize the data, so that when we ask a question, it simplifies the reports and the anlysis to exactly what we need. Review collected by and hosted on G2.com.

Love the advanced capabilities but I'm looking forward to the self-service capabilities coming early next year. Review collected by and hosted on G2.com.

Included is connected to our people systems, and therefore we work from the included platform to start, rather than reviewing to check what we have done. This has changed outcomes and behaviors. Review collected by and hosted on G2.com.

There is so much data, which is a good thing, but requires that we are intentional with how we are using the platform and what for. Review collected by and hosted on G2.com.