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Incentivesmart Reviews & Product Details

Dean G.
DG
Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Incentivesmart?

The systems are very easy to use and allow our staff to see what they can achieve. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

The only downside was our systems didn’t integrate so that I couldn’t automate my points allocation. This was our IT issue Review collected by and hosted on G2.com.

Recommendations to others considering Incentivesmart:

Think about staff and customers Review collected by and hosted on G2.com.

What problems is Incentivesmart solving and how is that benefiting you?

The desire of my staff to use their time and initiative. Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart

Hi Dean, thank your for your 5* review, I'm really pleased to hear your staff are so engaged with your programme.

Incentivesmart Overview

What is Incentivesmart?

Incentivesmart specialise in B2B loyalty programmes. We help clients grow long-term customer loyalty and increase employee engagement through communication, reward and recognition. Using our points-based reward system clients incentivise positive behaviours, such as peer-to-peer recognition, ideas and suggestions, and repeat purchases.

Incentivesmart Details
Languages Supported
German, English, French, Italian, Dutch, Spanish, Swedish
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Product Description

incentivesmart improve your profits using communication, reward and recognition to help businesses of all sizes to drive sales, increase brand engagement and improve performance of their employees, customers and channel partners.


Seller Details
Year Founded
2008
HQ Location
Milton Keynes, Buckinghamshire
Twitter
@incentivesmart
360 Twitter followers
LinkedIn® Page
www.linkedin.com
24 employees on LinkedIn®

Richard W.
RW
Overview Provided by:
Leader of a passionate group of Incentivesmarties | Proud dad | GS10KSB Alumni | MAMIL - Middle aged man in lycra

Recent Incentivesmart Reviews

Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Professional approach and support"
support and assistance quick and accurate
Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Agile, Efficient and Professional!"
The Incentivesmart team gets stuff done. It is great working with such efficient, flexible and professional people. They also continue to improve ...
Max M.
MM
Max M.Mid-Market (51-1000 emp.)
5.0 out of 5
"The most helpful, creative and on-brand agency we have ever worked with."
The incentivesmart team are great at coming up with fresh ideas that match the brief and can be delivered on time and budget. You can see from thei...
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Incentivesmart Media

Incentivesmart Demo - Scheme Homepage
An example of a programme homepage showing customisable branding, latest news, and promotional banners.
Incentivesmart Demo - Earning Points
Various ways to earn points on an employee engagement programme.
Incentivesmart Demo - Submitting a Nomination
Customisable nomination page with badges set for brand values.
Incentivesmart Demo - Admin Area
Admin area with in-depth data, including a generalised engagement score across the programme.
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9 out of 10 Total Reviews for Incentivesmart

4.7 out of 5
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Overall Review Sentiment for IncentivesmartQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Max M.
MM
Interim Category Manager - Floorcare
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Incentivesmart?

The incentivesmart team are great at coming up with fresh ideas that match the brief and can be delivered on time and budget. You can see from their workings how well they understand the challenge and how the proposal will meet your needs exactly, whether that’s growing sales or increasing awareness.

They’re incredibly trustworthy, hardworking and show full cost detail so you can understand how the proposals are built – you know you’re always getting the best quote.

The combination of their creativity and trust makes it easy to get external stakeholder sign off, and to build plans that really drive sales. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

There's honestly nothing negative to say about incentivesmart. A first-class company. Review collected by and hosted on G2.com.

What problems is Incentivesmart solving and how is that benefiting you?

We used the incentivesmart to generate brand loyalty with a key influencer in our consumer journey to increase sales. Using a personalised scheme, we were able to grow sales consistently year on year, with customers on the scheme growing at c. 10% more than those not on the scheme. Review collected by and hosted on G2.com.

KO
Marketing Assistant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Incentivesmart?

The customer service is second to none. They're really quick to respond to a query and can't do enough to help. The platform itself offers so many options for customers to spend their points on with some genuine quality items. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

I really can't think of any downsides or negatives to using these guys! Review collected by and hosted on G2.com.

What problems is Incentivesmart solving and how is that benefiting you?

We never have any issues with them, and whenever we have a query or something we are unsure how to resolve, they're straight on it with a solution and are happy to do the work for us rather than suggesting we do it ourselves. Customers really value the points they gain through ordering with us, and it's an excellent benefit for our staff too. Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart

Hello Karen, Thank you for your glowing review. Im glad that the Incentivesmart platform and team are meeting or beating your expectations, we always strive to be the best in class when it comes to flexibility, agility, client success and customer service so its wonderful to hear such great feedback.

Verified User in Paper & Forest Products
AP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Incentivesmart?

The Incentivesmart team gets stuff done. It is great working with such efficient, flexible and professional people. They also continue to improve and upgrade processes and systems for the best user experience.

Always ready to adapt and pivot through the ever-changing environment.

Definitely an agency I would recommend if you would like to grow your business and client relationships Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

No Downsides at this stage. It would have been great if the programs could be adapted more to suit other markets Review collected by and hosted on G2.com.

What problems is Incentivesmart solving and how is that benefiting you?

Increase client engagement and relationships. Rewarding and recognizing for performance, keeping our brands top of mind when it comes to in-market sales and execution Review collected by and hosted on G2.com.

Verified User in Retail
AR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Incentivesmart?

support and assistance quick and accurate Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

No issues to report as it does exactly what you would expect. Review collected by and hosted on G2.com.

What problems is Incentivesmart solving and how is that benefiting you?

Members engagement is certainly improved as they get familiar with the system/rewards on offer Review collected by and hosted on G2.com.

Gemma R.
GR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Incentivesmart?

It's easy to use with a great catalogue. There support is second to none. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

Nothing really comes to mind? It's a really great platform. Review collected by and hosted on G2.com.

What problems is Incentivesmart solving and how is that benefiting you?

Helping to keep our customers loyal by encouraging repeat purchases. Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart

Hi Gemma, thank you for your great review of Incentivesmart.

Mathew A.
MA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Incentivesmart?

Easy to use platform and helpful team. Our account management are always on hand to help issues and work closely with us. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

I don't have anything I dislike. Really good. Review collected by and hosted on G2.com.

What problems is Incentivesmart solving and how is that benefiting you?

Customer engagement and loyalty Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart

Thank you for your great review of Incentivesmart Mathew, it's been great working with you guys over many years, as both our businesses have grown. We look forward to many more successful years working together.

Verified User in Consumer Goods
AC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Incentivesmart?

Team friendliness and eagerness to please Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

difficult to get retailers away from the scheme once they are hooked on Review collected by and hosted on G2.com.

What problems is Incentivesmart solving and how is that benefiting you?

Engaging the sales people Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart

Thank you for your review. It's brilliant to hear that the Incentivesmart platform is helping to thoroughly engage your retailers and sales teams. One of our company values is to "Wow Everyone" so it's a pleasure to hear the team are looking after you.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Incentivesmart?

Simple, easy to use tool. Excellent client support, very responsive. Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

Outbound marketing could be smarter, clearer comms, clearer call to action, and too often comes across with errors in the copy Review collected by and hosted on G2.com.

What problems is Incentivesmart solving and how is that benefiting you?

Engaging with our customers on our brand, driving sales of our focus products Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart

Thank you for taking the time to review Incentivesmart and your feedback. Regarding the comments around marketing, we have some exciting developments in the pipeline regarding comms and our new Head of Creative will be tasked with driving this agenda. If you haven't done so already, please highlight the copy issues to your CSM. Thanks again for your review.

Verified User in Retail
AR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Incentivesmart?

engages customers and increases sales. great account management too - things get done very quickly and efficiently - not had any issues Review collected by and hosted on G2.com.

What do you dislike about Incentivesmart?

manual point allocation, would love to be able to do a bulk upload Review collected by and hosted on G2.com.

What problems is Incentivesmart solving and how is that benefiting you?

engagement from our customer is massive (Leekes) Review collected by and hosted on G2.com.

Response from Richard White of Incentivesmart

Thank you for your kind review, it's great to hear such positive feedback about the team and how we are helping you to drive sales through your dealer channel.

Regarding the bulk points allocation you mentioned, there is a feature to bulk upload points via spreadsheet if you are a programme administrator. Please feel free to reach out to your Client Success Manager who can guide you through the process, and discuss alternatives such as using our API or sftp functions to automatically load points data.