INAP Cloud Reviews & Product Details

Compute service offered by INAP Cloud is simplistic, with low latency & high-performance deployments. The availability of instances is supported across all regions, which is great for our organization. We can easily set up alert notifications depending on our budget allocations so that we don't exceed our cloud expense threshold limit. Review collected by and hosted on G2.com.

We have only recently started to use the cloud platform services offered by INAP Cloud. So far, we haven't encountered any dislikable features in its platform. It provisions suitable infrastructure to instantiate our applications without much complexity or hidden costs. Review collected by and hosted on G2.com.

One of the major upsides of inap is its support staff. They are not only always available but are extremely friendly too and are willing to undo any problem that pops up. The flexibility to provide solutions also adds up to the positive points of the commendable support service. The chances of service blackout are minimal, making the service available most of the time. The customization option is a biggie as it allows a person to modify things according to his specific requirements. The servers are pretty responsive and provides easy management of data . The price is worth for the quality you get and the services are worth the buck you pay for. The option of shield plus reduces any type of cyber attacks dramatically making it one of the most secure cloud service agent. The accessibility of service via phone is a huge plus point making it stand above its counterparts. Review collected by and hosted on G2.com.

The support team isn't big enough which at times may be a hindrance since there is a lack of hands on people available for service at a point. The lack of number increases the chance of careless mistakes which makes certain companies hesitant since they can't risk much. There are times when abuse complaints are not handled in the right manner, making the situation annoying at times. The absence of email option is an issue too. The locations available globally are limited and migration isn't of large range too Review collected by and hosted on G2.com.

After some period of choosing different Hosting providers including self hosting options, we stop on SingleHop, because of some very simple yet significantly important features available for their customers:

1. Friendly and always willing to help staff

2. Fully customizable options for the customer needs, that allows to achieve a better hosting solution when compared with Amazon AWS, Google or Microsoft.

3. For our over six years work experience, we NEVER had service blackout!

4. Fully managed support for dedicated servers is outstanding and provide seamless and easy management and secure hosting services. Review collected by and hosted on G2.com.

Honestly, I can't thing about anything that I would dislike. Till this moment, everything is just perfect. Review collected by and hosted on G2.com.

They will help to the best of their ability. Support is easy to reach so it feels like an extended team always available to assist. This is major in dire times, and they have been there when needed the most in a timely fashion. This type of service is appreciated exponentially. Review collected by and hosted on G2.com.

Have not found a reason to dislike since switching to SingleHop. I can say cost, but everyone needs to eat. They did offer a discount for signing a term contract, but that is perfectly fine considering the experience with them has been great and surely no reason to change any time soon. Review collected by and hosted on G2.com.

I really appreciate SingleHop's flexibility when it comes to solutions. We can get a variety of scale and change our service level pretty quickly. They strive for happy customers! And overall the people there are quite friendly and professional. They are small enough that I talk to the same people all the time, but big enough to have some serious hardware and hosting capabilities! Review collected by and hosted on G2.com.

Sometimes I have an issue with the separation of duties and responsibilities between me and the SingleHop staff. Sometimes I feel that because I'm very active managing my equipment, they aren't quite hands-on enough. But it's tough to navigate the line between overbearing and not hands-on enough. Overall they try hard to keep us running. Review collected by and hosted on G2.com.

SingleHop support is unmatched on nearly every level.

Timely, well structured, not missing any detail or relevant questions. Their responses are outstanding.

Their network is one of the best we've used. What we pay for is exactly what we receive and nothing less.

SingleHop Shield Plus is currently our protection method of choice.

Since activating Shield Plus across our account we have seen downtime from network related attacks reduce dramatically. Critical to any business. Review collected by and hosted on G2.com.

** Update **

With the acquisition of SingleHOP by INAP it feels like the quality of service has been slipping.

The one and only complain we have with SingleHop resides to the handling of abuse complaints.

Most complains are legitimate and are resolved without a problem.

However rouge complaints will come through where the claims are false, simply not a valid complaint or missing relevant data in order for us to resolve the complaint.

Some more attention on verifying legitimacy of complains would resolve this. Review collected by and hosted on G2.com.

SingleHop's network is unparalled in its performance, stability, and uptime. After migrating the majority of our infrastructure to within their network, we have seen almost zero downtime or network related issues that plagued us before with other providers.

SingleHop Shield Plus is our DDoS protection method of choice, and we have seen any attack-related downtime or issues be reduced significantly since utilising it across our network. Review collected by and hosted on G2.com.

Communication with their team can sometimes be a little convoluted. Despite having an account manager, knowing who to speak to for the right information can be a little unknown. Review collected by and hosted on G2.com.

SingleHop service is in line with our expectations. We get a really good support from sales team and they are always available to discuss what is going fine and what is not. Review collected by and hosted on G2.com.

Ticket response time for network activities. Probably network team is based in US and since we are hosted in Europe we have to wait sometime too much Review collected by and hosted on G2.com.

SingleHop has been a great provider for our dedicated server. We have used them for over a decade with few issues, and whenever something has happened they always quickly remedy the situation and setup everything for the migration in a very timely fashion. Review collected by and hosted on G2.com.

We haven't had any issues that we would complain about. Review collected by and hosted on G2.com.

We have used SingleHop for the last 10 years to host many of our websites. Their servers are super fast. The staff is very helpful and always goes out of the way to resolve any issues we have had. Very accessible by phone too, which is a huge plus compared to other companies. Would definitely recommend them. Review collected by and hosted on G2.com.

They are a little bit more expensive compared to other companies, but their service and speed more than makes up for the slightly higher prices. Review collected by and hosted on G2.com.