Imagen Reviews & Product Details - Page 3

We have purchased the Imagen solution at the end of last year and are close to the end of our configuration and migration phase. The Imagen team have been flexible and professional throughout the whole RFP process, contacting process, adapting to our complex administrative procedures. They have also gone out of there way to find solutions to the various roadblocks we have encountered, particularly when it came to migrating our existing content. Review collected by and hosted on G2.com.

Not enough experience to have anything to dislike. Review collected by and hosted on G2.com.

It serves our purposes exactly as we require, and when it doesn't the team at Imagen come up with effective solutions Review collected by and hosted on G2.com.

Takers might find it a bit click heavy if they're downloading lots of content - only a very minor issue though! Review collected by and hosted on G2.com.

Allows our customers to easily find, clip and download content themselves. The customisable metadata and annotation fields help for customer navigation and means there is minimal involvement from our end. Review collected by and hosted on G2.com.

The Collections could do with improving as we've faced issues sharing these between registered users, although Imagen's development team are currently working on a solution for this. Review collected by and hosted on G2.com.

Responsive team willing to listen to feedback and adjust to your business needs, relatively straightforward to use, solid and reliable product with high levels of customisation and good scalability. Great support team have always been very quick to deal with any issues. Review collected by and hosted on G2.com.

Out of the box product, although coming with many positives, can be limiting in certain areas. Not always the most user-friendly backend experience, but rarely causes issues. Review collected by and hosted on G2.com.

The Support team are always helpful, will do everything they can to help with the issue.

Our Account manager is always up for a chat if there is anything we want to ask and will point us in the diretion of someone at Imagen if needed. Review collected by and hosted on G2.com.

Unfortunately our system is stored elsewhere no fault of Imagen, but does mean sometimes the connection is not quite there. Review collected by and hosted on G2.com.

Professional, quick, knowledge of the sector Review collected by and hosted on G2.com.

Base product is "universal", so changes impacting the root are difficult Review collected by and hosted on G2.com.

Ease of distribution of large video files Review collected by and hosted on G2.com.

Creating custom links to embed video is somewhat confusing Review collected by and hosted on G2.com.

Imagen's ability to easily ingest media, customize metadata fields, create collections, and create subclips makes this an excellent tool for our experienced users and easy-enough tool for our less savvy users. At this moment, Imagen's capabilities far exceed our need, and we look forward to growing into the robust media management and delivery capabilities. Additionally, we've asked a number of times for feature requests and customizations, and the Imagen staff has been wonderful; many of these requests were handled quickly, and a few are on the docket for later implementation. Review collected by and hosted on G2.com.

Imagen is designed for businesses that deal in tremendous amounts of media. We're a smaller organization with less intricate sharing and distribution needs. We're still in our first year of using Imagen, and it's got more bells and whistles than we need. This can can make it complicated for those who aren't in the interface regularly. Additionally, most of our users simply need to upload media and quickly grab an embed code to place media on a website. The smart--though not terribly intuitive--privacy settings will require some extra assistance as we work with our less-frequent staff/students/users. Review collected by and hosted on G2.com.

Storage of media files in the record and providing record metadata to easily search footage Review collected by and hosted on G2.com.

Our clients are unable to bulk download their broadcast content Review collected by and hosted on G2.com.