Idiomatic Reviews & Product Details

What I adore about Idiomatic is the way it feels like it's on your team. There's an intuitive grace to its interface, making you feel like a data whisperer, even on Monday mornings when you've barely had your first sip of coffee. It's not just a tool; it's a companion that takes the roar of customer feedback and turns it into a symphony of insights. The responsiveness of their customer service is the cherry on top – it's like having a direct line to a group of friends who are as invested in your success as you are. Every query or request is met with understanding and action, making you feel heard and valued. It's this combination of user-centric design and heartfelt service that makes Idiomatic a standout in a sea of analytics platforms. Review collected by and hosted on G2.com.

If there's an area where Idiomatic feels like it could grow, it's in the autonomy it grants to us, the users. While the customer service is nothing short of stellar, the ability to make swift changes on our own without needing to send a request would be a significant stride towards perfection. The platform does a fantastic job at presenting data, but sometimes I find myself wishing for the keys to the car, so to speak, to tweak and tune the settings to my liking. It's a bit like having a helpful co-pilot who's always there to guide you; sometimes, you just want to take the wheel yourself and drive. Review collected by and hosted on G2.com.

We are in the middle of updating our issues and categories, and we're requesting some custom solutions to increase the granularity of our reporting. Our rep has been wonderfully responsive and in our most recent meeting even included someone from their leadership so I could provide the feedback directly. Review collected by and hosted on G2.com.

Apart from the custom solution that I mentioned earlier, it'd be great if there were more flexbility in making changes to the settings yourself instead of relying on representatives. So far they've been wonderfully responsive so no issues so far but it would be a nice to have. Review collected by and hosted on G2.com.

What I like the best about Idiomatic is its intuitive user interface, making it easy to navigate and analyze data efficienty Review collected by and hosted on G2.com.

I'm thoroughly satisfied with my experince Review collected by and hosted on G2.com.

Idiomatic is a great tool to summarize huge amounts of data for our support and product teams. The visuals and graphs help show high level findings without having to dig through too much data. It is also easy to work with Idiomatic to tag and work on new topics or categories that need to be added. Review collected by and hosted on G2.com.

Flagging tickets that are unrealted to a category is currently a manual process. I'd love to see the team build something to help automate or lessen the manual work for this. Review collected by and hosted on G2.com.

I like that it is extremely easy to use. In comparison to other quality platforms, I feel most confident navigating Idiomatic Review collected by and hosted on G2.com.

We integrate Idiomatic with another common support platform, Zendesk. When viewing specific Zendesk tickets in Idiomatic, there is no hyperlink taking you to the ticket in its original platform. You need to view the ticket information in Idiomatic, then go find it in Zendesk. Review collected by and hosted on G2.com.

The thing I like most about Idiomatic is the ease of setting up new categories and issues. Idiomatic folks are very responsive and are always ready to help. It is something we use daily in our work and is integral to our business. The Idiomatic interface is also extremely user friendly and has lots of features. Review collected by and hosted on G2.com.

I would say if anything, Idiomatic might need some more finetuning with very specific topics but generally it is very good at labeling. Review collected by and hosted on G2.com.

It brings all data together and categorizes it for easy digestion of insights and customer pain points Review collected by and hosted on G2.com.

With so much customer feedback categorization can get difficult. Also at most I'm seeing 4-5 different pieces of feedback with the way the UX is organized but would like to see it in a more excel like format Review collected by and hosted on G2.com.

- Setting up is easy

- Customer Sucess team is eager to help

- Great onboarding process

- Able to easily categorize and analyze support tickets

- Makes it easier to check specific concerns/issues that are trending up or down

- Easy to navigate

- Can incorporate real time notifications with Slacks for spikes in tickets related to certain issues Review collected by and hosted on G2.com.

Nothing to dislike when it has made our lives easier for our customer support team! Review collected by and hosted on G2.com.

I am PM and I love how I can dive deep into the various segments of the feedback. It really makes my job easy. Review collected by and hosted on G2.com.

I think the UX can be improved and more out of the box can be added. Review collected by and hosted on G2.com.

Idiomatic is helpful in gathering insights about contact reasons and trending topics that customers are sending to the customer service team. Also being able to compare data across different filters. Review collected by and hosted on G2.com.

Idiomatic sometimes need for fine-tuning. There are instances where it generalizes pulled data over one common word even though the context is different rendering the data inaccurate. Review collected by and hosted on G2.com.