Ideagen Mail Manager Pros and Cons

Hi Tiffany,

Thank you for sharing your detailed review. It’s great to see you find the search function intuitive and efficient, and we’re glad the features make locating and filing emails straightforward. Hearing that our customer support has been helpful and responsive is also encouraging.

Thank you for your feedback regarding compatibility with New Outlook and Mac users. Addressing these limitations is a priority for us, and we’re pleased to share that enhancements for New Outlook integration are planned for the end of Q1 2025. We also appreciate your input on the auto-deallocation function and technical support process. We’ll review these areas to improve efficiency and streamline communication.

Your account manager will be in touch shortly with more details on upcoming updates. We're always here to help - please don’t hesitate to reach out with any further questions or needs.

Kind regards,

The Ideagen Team

Hi Maleela,

Thank you for taking the time to share your feedback on Ideagen Mail Manager. We're pleased to hear that you found the email filing process helpful for team compliance and that it has been beneficial in maintaining organization and accessibility during staff changes. It's also great to know that the search functionality and the ability to access emails during team disruptions have made an impactful difference for you.

Thank you for your insight about dedicating more time prior to implementation for tailored setup. This is valuable feedback, and we’ll certainly consider how we can further support businesses during the onboarding phase.

If you have any further questions or need assistance, please don’t hesitate to reach out to our Support Team or your Account Manager. We're here to help!

Hi Simon,

Thank you for sharing your insights!

We’re glad to hear that Ideagen Mail Manager makes it easy for you to access historic emails and quickly get up to speed on conversations and projects.

We appreciate your comments re the keyword search. Your comments are passed on to our product team to investigate keywords prioritization options. Thanks for letting us know!

Hi Nat,

Thank you for your thoughtful review. We're glad to hear that Ideagen Mail Manager has been useful for meeting compliance requirements and automating tasks to ease your team's workload. In regulated and fast-paced environments, streamlining processes is essential, and it’s rewarding to see our tools support your efficiency.

We’re sorry to hear about the challenges with customer support, employee training, and tool adoption. We truly value your feedback and want to assure you that your comments have been passed on to the relevant teams to help us improve and provide a better experience.

If you have questions or need assistance, our support team and your account manager are here to help. Thank you for trusting us to support your work.

Kind regards,

The Ideagen Team

Hi Leo,

Thanks for sharing your opinion on Ideagen Mail Manager!

It’s great to hear that the filing and search features are working well for you. We appreciate your suggestion on predictive and auto-filing improvements. Your comments have been passed on to our product team.

Hi Felix,

Thanks for sharing your experience with Ideagen Mail Manager!

It’s wonderful to learn that you find Ideagen Mail Manager useful for organizing projects with your team, even when you’re in different locations, and that it helps with saving emails to shared files for uniform access.

We appreciate your comments about file sharing across SharePoint and One Drive and we are happy to learn that you feel more at ease with it now. Thanks for your feedback!

Hi there,

Thank you for sharing your valuable feedback about Ideagen Mail Manager. We love to hear that you appreciate how it simplifies email filing by learning paths and makes organizing emails into instruction folders easier. It's wonderful that our solution has streamlined what used to be a more manual process for you.

On the note of disappearing files, we’re sorry to hear about the inconvenience. Input like this is incredibly helpful as it allows us to refine and improve. If this issue persists, our support team or your account manager would be happy to assist in identifying and resolving it quickly.

We’re committed to ensuring Ideagen Mail Manager continues to deliver value and efficiency for your team. If you have any other questions or need further help, don’t hesitate to reach out.

Kind regards,

The Ideagen Team

Hi there,

Thank you for sharing your experience with Ideagen Mail Manager. We're glad to hear how the solution helps your engineering team enhance collaboration and organize emails efficiently for project work. We’re also pleased that our responsive support and comprehensive online documentation have been valuable to you.

Thank you for your feedback on the Outlook integration. We’re excited to share that we are currently working on enhancing this integration, with a planned release by the end of Q1 2025. Suggestions like yours help us focus on areas where improvements can make a meaningful difference for our users.

Ideagen Mail Manager is designed to support your team’s needs, and we’re committed to finding new ways to enhance its functionality. If you have further suggestions or require assistance, please feel free to reach out to our support team or your account manager.

Kind regards,

The Ideagen Team