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Ideagen Mail Manager Reviews & Product Details - Page 2

Ideagen Mail Manager Overview

What is Ideagen Mail Manager?

Businesses are either trying to incorporate better email management as part of how they deal with client requests and information, or those who have processes already around managing email are trying to ensure those processes are being followed. Effective email management enables organizations to manage claims, resolve disputes, take back control over project correspondence and reduce the risk of losing sensitive information by ensuring all email is properly filed in a central location. Ideagen Mail Manager is an email management solution for Outlook designed to help project and client-based businesses have complete control of their email. We work with businesses where email management affects their ability to manage claims, project disputes, and the productivity of their staff. Dispute resolution is key in email management. As you can be sure you'll always be able to rely on an email in court, prove what's happened or who said what and find historical emails from years ago. Ideagen Mail Manager simplifies every part of managing your emails and gives you peace of mind that all your important data is safe and can be accessed by your team in seconds. Plus, our automated filing assistant means you can sit back and relax while we do all the hard work for you. Ideagen Mail Manager currently supports over 2,500 businesses and 70,000 users across multiple industries worldwide.

Ideagen Mail Manager Details
Languages Supported
English
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Product Description

Ideagen Mail Manager is your email management solution for Outlook, enabling project and client-based organisations take back control of their email. Allowing you to find any project or client email in seconds to speed up the dispute resolution process, ensure your email filing processes are followed for regulatory compliance and total control over project correspondence.


Seller Details
Seller
Ideagen
Year Founded
2000
HQ Location
Ruddington, Nottingham
Twitter
@Ideagen_
2,211 Twitter followers
LinkedIn® Page
www.linkedin.com
1,181 employees on LinkedIn®
Ownership
LSE: IDEA
Description

Ideagen helps the quiet voices and safe hands that protect organisations - a name trusted globally to deliver world-class, innovative regulatory and compliance software. Our portfolio of solutions and services help solve complex quality, EHS, collaboration, risk, audit and compliance challenges in highly regulated industries such as aviation, financial services, life sciences, healthcare and manufacturing.


Samantha H.
SH
Overview Provided by:
Insight Manager at Ideagen Plc

Recent Ideagen Mail Manager Reviews

Tiffany C.
TC
Tiffany C.Small-Business (50 or fewer emp.)
4.0 out of 5
"Works perfectly for Classic Outlook but Classic Outlook only."
Following feedback only applies to Classic Outlook: Search function easy to use Features in the search function make it easy to find exactly what...
EB
Emma B.Small-Business (50 or fewer emp.)
5.0 out of 5
"makes sharing and finding emails easier!"
The ability to find an email from anyone in the company past or present so seamlesly. Once set up the folders work well to file. We all use this on...
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
3.0 out of 5
"Ideagen is tempermental - when it works - great! when it doesn't its fustrating"
Easy to organise emails when it works and keeping emails tidy
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0 people requested security information

Ideagen Mail Manager Media

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99 Ideagen Mail Manager Reviews

4.2 out of 5
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99 Ideagen Mail Manager Reviews
4.2 out of 5
99 Ideagen Mail Manager Reviews
4.2 out of 5

Ideagen Mail Manager Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Ideagen Mail ManagerQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Mohamed E.
ME
Network Security and System Administrator
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Ideagen Mail Manager?

Ease of usage and emails can be organized into folder Review collected by and hosted on G2.com.

What do you dislike about Ideagen Mail Manager?

license management and usage reports require more customization Review collected by and hosted on G2.com.

What problems is Ideagen Mail Manager solving and how is that benefiting you?

archiving emails into files server which can be easily backup and organize the emails, our firm is a construction company which works in a lot of project using mailmanager help employees organizes their emails effectively Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Mail Manager

Hi Mohamed,

Thank you for sharing your insights on Ideagen Mail Manager with other buyers! It’s great to hear that you find the solution easy to use and appreciate how it helps organize emails. We’re glad it’s making email archiving and management more efficient for you and your team.

We appreciate your feedback on license management and usage reports needing more customization. Your suggestions are important, and we’re continuously looking at ways to improve and refine our service to better serve your needs.

If there’s anything else we can assist with, don’t hesitate to get in touch with our Support Team or your Account Manager. We’re always here to help and ensure you get the most out of Ideagen Mail Manager.

Verified User in Architecture & Planning
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Ideagen Mail Manager?

The autp reminder to save has saved me countless times from sending emails not ready to go out. Also the ability to quickly store away emails to keep outlook clean and clear. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Mail Manager?

The install process with the new outlook does not always appear. I would like it if they worked closer with microsoft to keep the install and add in visisble and one click install. Review collected by and hosted on G2.com.

What problems is Ideagen Mail Manager solving and how is that benefiting you?

Email organization and back up Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Mail Manager

Thank you for sharing your experience with Ideagen Mail Manager!

We’re happy to hear that the auto reminder has saved you from sending unfinished emails and that you like the email storage feature. Mail Manager is all about making email management easier and we’re glad it serves you well.

Thank you for your suggestions regarding the installation process. We appreciate it and are working on making improvements.

Kind Regards,

The Ideagen Team

GB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Ideagen Mail Manager?

Upon installation, I found that Mail Manager blended in perfectly with Outlook without any IT issues. It creates it's own tab, etc. and was flawless in it's operation.

For Projects, it's imperitive that we keep an email trail, and linking Mail Manager to the project files takes away the need to drag emails from folder to folder. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Mail Manager?

So far, within 4 Months+ of personal use, I've not had any issues with the software. Asking members of the team who have used it more extensively, they also haven't recorded any negative issues Review collected by and hosted on G2.com.

What problems is Ideagen Mail Manager solving and how is that benefiting you?

Reduces time/administration processes. We create a folder within the Project File (e.g. Runway Upgrade), and upon sending an email, we are prompted by Mail Manager as to where we'd like this correspondence stored. We choose the relevant "project" email file, and voila. The best thing is that Mail Manager will recognise terms within the email, e.g. subject, and will automatically suggest the folder corresponding to it. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Mail Manager

Hi Garry,

Thank you for taking the time to share your experience with Ideagen Mail Manager. It’s great to hear that you appreciate the Outlook integration and that you’ve had a flawless experience so far. Your point about reducing time and simplifying administration processes through project-specific email storage is exactly what we aim to deliver, and we’re glad it’s working well for you.

It’s also reassuring to know that you and your team haven’t encountered any issues during your usage. Feedback like this helps us continue enhancing the product to match user needs. Should you or your team have any questions or require assistance, our support team and your account manager are always here to help.

We deeply appreciate your review and look forward to supporting you further.

Kind regards,

The Ideagen Team

Verified User in Architecture & Planning
AA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Ideagen Mail Manager?

It allows a quick overview of emails across the business and our projects; very rapid search functionality, as well as encouraging and making filing of emails easy Review collected by and hosted on G2.com.

What do you dislike about Ideagen Mail Manager?

Setting up folders for filing to in Sharepoint is quite a manual process - is there a way this could be automated through Mail Manager? Review collected by and hosted on G2.com.

What problems is Ideagen Mail Manager solving and how is that benefiting you?

Consistency of filing, integration with Sharepoint and visibility of filed emails. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Mail Manager

Thank you very much for your feedback!

It’s fantastic to know that Ideagen Mail Manager helps you quickly see emails and projects and makes filing easy. Thanks for your feedback about setting up SharePoint folders. We’re working on automating it so please keep a look out for product updates coming soon.

Your feedback on filing and integration is valuable! Thank you!

Verified User in Construction
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Ideagen Mail Manager?

Easy to organise emails when it works and keeping emails tidy Review collected by and hosted on G2.com.

What do you dislike about Ideagen Mail Manager?

Does not file email properly or syncing issues Review collected by and hosted on G2.com.

What problems is Ideagen Mail Manager solving and how is that benefiting you?

Getting lots of emails from clients or internal and sorting them into files for others to access as means of information and communication Review collected by and hosted on G2.com.

AS
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Ideagen Mail Manager?

It allows for a bespoke in house email filing solution in a way that document management platforms do not. I like that it is usually able to identify the correct filing location. It also is great for collaboration in terms of shared access to digital files. There was a lot of onboarding support before we launched. We have been desperate for a simple solution to digital filing of emails and attachments that staff will actually use and this has been transformative for us. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Mail Manager?

Sometimes the system can be a bit buggy. Select file locations can randomly and occasionally disappear only to reappear on a reboot of the software. I think the automatic identification of file locations could be a bit better too and the user interface could be further polished and simplified. I felt that after we launched it would have been nice to have more follow up support from the initial contact over the following few months until everything had been bedded in. I expect a lot of this will improve with development of the produce though and quibbling really as it has been a game changer for us. Review collected by and hosted on G2.com.

What problems is Ideagen Mail Manager solving and how is that benefiting you?

Legal document management software often introduces a number of features and processes we dont want. The interface for filing and accessing emails is clunky. Mail Manager allows us to go with our own processes and using Windows and Outlook interfaces familiar to our staff rather than another platform which in our experience was generally a much slower and more cumbersome experience. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Mail Manager

Hi Adrian,

Thank you for sharing your thoughtful review. We’re pleased to hear that Ideagen Mail Manager has been a transformative solution for your team, particularly in simplifying email filing and enhancing collaboration.

We appreciate your feedback regarding occasional bugs and areas where the user interface and file location identification could be improved. Your comments about follow-up support post-launch are also noted, and we’ll consider this as we continue to enhance our service. Constructive insights like yours are invaluable in driving development.

If there’s anything we can assist with or if you have further suggestions, don’t hesitate to reach out to our support team or your account manager.

Kind regards,

The Ideagen Team

Verified User in Civil Engineering
UC
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Ideagen Mail Manager?

Search features have made finding emails far easier than Outlook's built-in features. I have also enjoyed the automated email filing for older emails to clean up my inbox a bit more. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Mail Manager?

This is not a fault of Ideagen, but getting buy-in at higher levels of our organization has been challenging for such a tool despite mid-level management enjoying the features of the product. Providing some added support in this regard could be helpful. Review collected by and hosted on G2.com.

What problems is Ideagen Mail Manager solving and how is that benefiting you?

Being able to find old emails more easily has saved me many hours. Our industry frequently requires in-writing notice of certain work tasks, so being able to quickly find those notices has been a great benefit. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Mail Manager

Hi there,

Thank you for sharing your feedback on Ideagen Mail Manager! It’s great to hear that the search features and automated email filing have made managing your inbox easier and more efficient. We’re glad our solution helps you save valuable time, especially when locating important notices in your work.

You’ve brought up a thoughtful point about gaining buy-in at higher levels of your organization. While this can sometimes be a challenge, we appreciate you letting us know. We’re always here to provide resources or support to help showcase the value of Ideagen Mail Manager to others in your team.

We’re committed to making your experience even better. If you have any questions or would like further assistance, our support team or your account manager is ready to help.

Kind regards,

The Ideagen Team

Alex R.
AR
Commercial Director
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Ideagen Mail Manager?

Central storage location.

Quick search facility.

Reviewing communication across all contracts without being cc'd.

Quick and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Mail Manager?

Due to our IT systems, we have a physical server which means we are unable to use the Mail Manger App / WebApp - if compatibility issues could be resolved this would help. Review collected by and hosted on G2.com.

What problems is Ideagen Mail Manager solving and how is that benefiting you?

Access to archived contracts email correspondence.

All user access to email correspondence on live contracts. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Mail Manager

Hi Alex,

Thank you for taking the time to share your experience with Ideagen Mail Manager. It’s great to hear how features like the central storage location, quick search functionality, and seamless communication review have proven valuable to your work.

We appreciate you bringing up the compatibility challenges related to your physical server setup. For further discussion and assistance, we encourage you to get in touch with your account manager — they’re happy to help.

If you have any additional questions or need support, our team is always here to ensure you get the most out of Ideagen Mail Manager.

Kind regards,

The Ideagen Team

Verified User in Consulting
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Ideagen Mail Manager?

This product really helped the efficiency of our business from the minute it was deployed. The manual process of dragging and dropping email is gone, and mail manager fits effortlessly into your standard processes, before long you don't even notice it's there. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Mail Manager?

Ideagen need to look at how this process works in the background because once or twice a day it becomes very memory hungry, and bring my laptop to a standstill. Review collected by and hosted on G2.com.

What problems is Ideagen Mail Manager solving and how is that benefiting you?

Emails are saved in real time, they are easily found with the search tool and all this is done relatively hassle free. Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Mail Manager

Hi there,

Thank you for sharing your positive experience with Ideagen Mail Manager! We're happy to hear that it has improved your business efficiency. We appreciate your feedback regarding the memory usage issue and will certainly look into optimizing the background processes to prevent any disruptions to your laptop's performance.

If you encounter any further issues or have additional suggestions, please feel free to reach out to our support team or your account manager. We're here to ensure that Ideagen Mail Manager continues to benefit you hassle-free.

Kind Regards,

The Ideagen Team

Kaushik  M.
KM
Senior Analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Ideagen Mail Manager?

We can prioritise the important emails.. Review collected by and hosted on G2.com.

What do you dislike about Ideagen Mail Manager?

Nothing basically. Everything looks great Review collected by and hosted on G2.com.

What problems is Ideagen Mail Manager solving and how is that benefiting you?

It's helping me figure out the important tasks Review collected by and hosted on G2.com.

Response from Maria Aksiantsiuk of Ideagen Mail Manager

Hi Kaushik,

Thank you for sharing how Ideagen Mail Manager is helping you prioritize important tasks. We're committed to providing solutions that make your work easier.

Kind Regards,

The Ideagen Team