Top Rated Ideagen Mail Manager Alternatives
Search features have made finding emails far easier than Outlook's built-in features. I have also enjoyed the automated email filing for older emails to clean up my inbox a bit more. Review collected by and hosted on G2.com.
This is not a fault of Ideagen, but getting buy-in at higher levels of our organization has been challenging for such a tool despite mid-level management enjoying the features of the product. Providing some added support in this regard could be helpful. Review collected by and hosted on G2.com.
98 out of 99 Total Reviews for Ideagen Mail Manager
Overall Review Sentiment for Ideagen Mail Manager
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Following feedback only applies to Classic Outlook:
Search function easy to use
Features in the search function make it easy to find exactly what you want
works seamlessly with everyday use in terms of filing emails.
easy to distribute and locate active user
customer support is quick to respond and helpful. Review collected by and hosted on G2.com.
Mail Manager on new Outlook is terrible it simply does not work.
Not compatible with Mac users
auto-deallocation function is only there for show but it will be really useful to have this feature and remove any inactive users immediately
technical support is complicated and one ticket goes through multiple people. information on the issue always seems to be missed and needs to be re-explained. It was a long process to resolve.
Seems a bit pricy for a product that works only on one software Review collected by and hosted on G2.com.
The ability to find an email from anyone in the company past or present so seamlesly. Once set up the folders work well to file. We all use this on a faily basis across the company. It works well as iuntegrated in our normal email platform so you do not need to do anything else. Review collected by and hosted on G2.com.
On occasion the filing systems are slow and we need to restart the computer. Customer support could be a little better, when we have needed help it was a bit slow. Review collected by and hosted on G2.com.
The way Mail Manager forces the user to make a decision about filing the email makes team compliance a breeze. I deployed MM with my company after having used it at a previous organisation to get rapid wins with organisation and accessiblity for my team during a period of change. The learning curve is minimal and it's been a Godsend on multiple occassions during staff disruptions in particular. Review collected by and hosted on G2.com.
More time prior to implementation considering the best set up for the unique business application. Review collected by and hosted on G2.com.
The best aspect of Mail Manager is the ease of access for historic emails that Mail Manager has saved, meaning I can easily and quickly access conversations and project information that I wasn't part of to help bring me up to speed. Review collected by and hosted on G2.com.
I find the Keyword search can be a bit clunky with which emails it brings up when searching for multiple words/phrases as it seems to prioritise one word over the other Review collected by and hosted on G2.com.
Helpful with compliance at a state government level to ensure we are properly archiving things that might be FOIA requested in the future. Helps automate things that might get missed by users by themselves. Easy to use once you get it integrated, which can be difficult depending on what system you use. Review collected by and hosted on G2.com.
The customer support is not the greatest, and if the employee is not properly educated on the system, or doesn't use it with regularity, things can get lost or filed in a way that is not helpful. Review collected by and hosted on G2.com.
The ability to file emails and find them using the search tool Review collected by and hosted on G2.com.
It should be better at predictive filing locations and auto filing. It should be able to file ALL associated emails automatically when filing a single email Review collected by and hosted on G2.com.
I use mail manger along with other employees to help organise multiple projects spanning multiple people often in different locations. Review collected by and hosted on G2.com.
File saving across sharepoint and one drive is not quite as intuative to set up as it could be, though it's simple once set up. Review collected by and hosted on G2.com.
It is easy to file emails to sharepoint and also to move emails to different locations. Review collected by and hosted on G2.com.
For my work I create a lot of locations, so I wish it could handle more locations. Review collected by and hosted on G2.com.
Simplifies filing of emails by learning paths of email trails. Review collected by and hosted on G2.com.
We have recently had issues in our office where file's were disappearing periodically so emails couldn't be filed. Review collected by and hosted on G2.com.
As an engineering company, Mail Manager helps keep emails from all our staff filed into specific locations for projects to make it easier for collaboration & future reference.
Support is quite respnsive also which is a big plus when we're in need of help & the online documentation is quite extensive covering most of the answers we're seeking Review collected by and hosted on G2.com.
It would be great if there was an integration with Outlook web and not reliant on an installation client Review collected by and hosted on G2.com.
