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ID-Pal Reviews & Product Details

Sarah S.
SS
Head of Compliance
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ID-Pal?

The software is easy to set up and gives me confidence that the ID documents is real and not fake. Customer Service has been great every time i speak to them, either over teams or when they make an effort to talk to me at events i have attended. 100% recomend this to any business that requires any kind of ID Vertification. Review collected by and hosted on G2.com.

What do you dislike about ID-Pal?

There is nothing i really dislike about the software. Review collected by and hosted on G2.com.

What problems is ID-Pal solving and how is that benefiting you?

Clients no longer need to get an appropriate person to certifiy documents which makes it easier to onboard our clients. Review collected by and hosted on G2.com.

ID-Pal Overview

What is ID-Pal?

ID-Pal is a globally recognized identity verification provider, known for being GDPR-compliant and ISO 27001 certified, offering award-winning solutions. The platform utilizes 100% AI-driven technology for real-time identity and address verification, offering advanced biometric and database checks with flexible deployment options such as out-of-the-box solutions, API/SDK integration, and Salesforce AppExchange, all while maintaining zero access to customer data.

ID-Pal Details
Discussions
ID-Pal Community
Languages Supported
Arabic, Czech, German, Greek, English, French, Italian, Dutch, Portuguese, Russian, Spanish, Turkish
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Product Description

ID-Pal is an award-winning global identity verification provider that is GDPR-compliant and ISO 27001 certified by design. Its platform provides real-time identity and address verifications with a comprehensive range of advanced biometric, document, and database checks. Its solution can be set up in a day and streamlines the Know Your Customer (KYC) and Anti-Money Laundering (AML) processes while offering flexible deployment options, including an out-of-the-box solution, API/SDK integration, and as a Salesforce AppExchange. No technical knowledge is required, and customisation of the app and verification requirements can be done in just a few clicks so that the user experience can be tailored across customer channels, product types and jurisdictions. Back-office efficiencies are immediate, allowing digital transformation through automated decisioning and smart workflows. End-users benefit from a seamless online onboarding experience where their identity, documents and address can be verified in seconds reducing any manual errors or laborious efforts.


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Seller
ID-Pal

EH
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Recent ID-Pal Reviews

Louise M.
LM
Louise M.Mid-Market (51-1000 emp.)
4.5 out of 5
"Excellent ID Screening Platform - Customer Service Excellent"
Easy to use platform that requires little to no training for reviewer or end-user. Excellent technology and Customer Support is excellent.
Sarah S.
SS
Sarah S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great value, user friendly, easy to use Address verification software"
The software is easy to set up and gives me confidence that the ID documents is real and not fake. Customer Service has been great every time i spe...
JH
Jack H.Small-Business (50 or fewer emp.)
4.5 out of 5
"Onboarding simplicity for client and provider"
Modern companies should be working with modern solutions, ID-Pal brings identity and address verification into the modern era.
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ID-Pal Media

ID-Pal Demo - Multi Layered Verification
Multi-layered identity verification allows your business to verify an identity with greater accuracy in one seamless onboarding experience and prevent fraud at source.
ID-Pal Demo - KYC Compliance
Transform a complex process into a streamlined and efficient practice, ensuring easy AML compliance with legislation in any jurisdiction.
ID-Pal Demo - Salesforce Integration
Integrate ID-Pal with your Salesforce org in minutes. Enjoy one-click configuration and same-day SaaS deployment to start verifying identities in real-time.
ID-Pal Demo - Digital Transformation
In the fast-paced landscape of financial services, digital transformation has emerged as necessary in order to keep up with rising customer expectations and changing regulation
ID-Pal Demo - Award Winning ID Verification Solution
Our award-winning ID verification solution combines cutting-edge technology with regulatory compliance, enabling seamless, secure, and efficient customer on-boarding for financial services
ID-Pal Demo - Try it for yourself
Experience the ease and efficiency of our ID verification solution firsthand and see how it can transform your customer onboarding process.
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7 out of 8 Total Reviews for ID-Pal

4.6 out of 5
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7 out of 8 Total Reviews for ID-Pal
4.6 out of 5
7 out of 8 Total Reviews for ID-Pal
4.6 out of 5

ID-Pal Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Cons
G2 reviews are authentic and verified.
JH
Administrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ID-Pal?

Modern companies should be working with modern solutions, ID-Pal brings identity and address verification into the modern era. Review collected by and hosted on G2.com.

What do you dislike about ID-Pal?

No guaranteed results reagrding address verification. It sometimes would be easier to get the client to provide certified wet due diligence buyt it is difficult to know this until the client has gone through the verification process. Review collected by and hosted on G2.com.

What problems is ID-Pal solving and how is that benefiting you?

Simplifying the process for the client by time and cost. Better client experience = happy service provider. Review collected by and hosted on G2.com.

Verified User in Financial Services
EF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ID-Pal?

5 ⭐️

We implemented ID-Pal after finding out our previous supplier was sending our customers data off-shore for manual reviews. ID-Pal are the only company we came across that don’t access our customers data as they don’t use humans for review, a big win for us as we are heavily regulated across multiple markets.

The process is really slick and it is easy to use. We are very happy. Review collected by and hosted on G2.com.

What do you dislike about ID-Pal?

Yet to come across any major cons but to be picky the capture experience in their app version is a better experience then the web version Review collected by and hosted on G2.com.

What problems is ID-Pal solving and how is that benefiting you?

We implemented ID-Pal after finding out our previous supplier was sending our customers data off-shore for manual reviews. ID-Pal are the only company we came across that don’t access our customers data as they don’t use humans for review, a big win for us as we are heavily regulated across multiple markets Review collected by and hosted on G2.com.

Louise M.
LM
Anti-Money Laundering Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ID-Pal?

Easy to use platform that requires little to no training for reviewer or end-user.

Excellent technology and Customer Support is excellent. Review collected by and hosted on G2.com.

What do you dislike about ID-Pal?

Nothing to dislike it is an excellent system Review collected by and hosted on G2.com.

What problems is ID-Pal solving and how is that benefiting you?

Verifing Customer Identities, streamlining the process for customers so they do not need to provide certified copy documents. Review collected by and hosted on G2.com.

DC
Software Systems Administrator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ID-Pal?

Mostly I like the fact that it streamlines the identity verification process by leveraging advanced technology to reduce manual checks, saving time and minimizing human error. Review collected by and hosted on G2.com.

What do you dislike about ID-Pal?

I don't have something that I don't like. Review collected by and hosted on G2.com.

What problems is ID-Pal solving and how is that benefiting you?

Offers a smooth operation due to the integration and helps us oblige to the UK employment rules. Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ID-Pal?

Overall the option to choose which ID document types are allowed is very helpful. Good integration with Salesforce has simplified internal KYC alot. Review collected by and hosted on G2.com.

What do you dislike about ID-Pal?

Nothing at this time to report as negative Review collected by and hosted on G2.com.

What problems is ID-Pal solving and how is that benefiting you?

The option to only allow IDs that are required for our internal process and the integration with SF Review collected by and hosted on G2.com.

Verified User in Financial Services
AF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about ID-Pal?

how easy it is to use. the App and how it verifies mulitple address locations Review collected by and hosted on G2.com.

What do you dislike about ID-Pal?

lack of space to write comments on reports Review collected by and hosted on G2.com.

What problems is ID-Pal solving and how is that benefiting you?

Collection of CDD Review collected by and hosted on G2.com.

Verified User in Higher Education
UH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ID-Pal?

The software really made the lives of customers and the businesses easy by solving the identity verification process. For customers, it is easy submission of documents and for businesses it is a reliable service with no need to develop themselves. Review collected by and hosted on G2.com.

What do you dislike about ID-Pal?

One questionable aspect of it is the security issues. I'm not entirely convinced where the personal information go. Review collected by and hosted on G2.com.

What problems is ID-Pal solving and how is that benefiting you?

simple solutions for identity verification which saves time answering questions manually Review collected by and hosted on G2.com.