What I like best about iCIMS is the extremely logical setup that the platform has. As a User Admin since 2015, the ability to configure the platform in a company-specific way, based on my own company's logic and how a user's employee OR candidate uses it, is very logical. Review collected by and hosted on G2.com.

The one thing I dislike about the iCIMS platform is the lack of depth when it comes to using data visualization in-house. Yes, there are programs you can integrate with from another vendor, but sometimes I wish there were better data visualization options within the platform. Review collected by and hosted on G2.com.

Given that I have used several CRM, ATS, Talent Systems, etc. over the years, iCIMS Talent Cloud has been better than others with user experience and like the offerings for the hiring company/customer using it. More recently have been impressed with the ability and customer service of our dedicated account person who is knowledgable and relatable to us. I would certainly make sure to tell others especially compared to other systems which often seem to be payroll systems in disguise versus supporting true recruiting and applicant efforts. Review collected by and hosted on G2.com.

Although user experience is good, It can be a bit overwhelming with learning. Customer Support response timing was not always good overall. It would also be nice if reporting functions and capabilities were better. Review collected by and hosted on G2.com.

My experience with the platform is that 99% of the applications are highly customizeable and adaptable to unique workflows or a varying workflows within the same organization. We are a global organization and we are integrated with Workday for our HRIS. Each region seems to have variations in their workflows for what candidate information is required upon application and upon hire and with iCIMS we are quickly able to adapt and make changes to the system by configuring custom fields, iforms, and reporting. Our dedicated account manager provides us amazing insights on best practices and is always available for discussions when we're stuck or need assistance! Reporting features are robust and allow you to get at metrics we never thought possible and see them at a glance! Review collected by and hosted on G2.com.

We currently are using CRM, not CXM, which does leave a little to be desired when it comes to reporting usage statistics for our TA team, but our account manager has passed along our concerns and support has been willing to work with us to create some customizations and make updates to the application which have been helpful to improving our process. Review collected by and hosted on G2.com.

I like iCims reporting functions as it works based on how you would expect to find certain information on user profiles. It makes the reporting very intuitive. Review collected by and hosted on G2.com.

Sometimes it's a bit frustrating that certain profile types dont "talk to each other" such as the Person profile and recruiting workflow profilev Review collected by and hosted on G2.com.

ICIMS Talent Cloud has helped my recruiting team be more efficient when reviewing candidates. It shows us which candidates we should focus most of our time on based on how their experience matches up with the job posting. AI does the heavy lifting for us and allows us to focus on the best candidates. It also helps us save money on external job boards by recommending candidates already in our system for positions we have open. Review collected by and hosted on G2.com.

It is important to make sure you job posting is detailed and accurate so the AI feature recommends the correct candidates. Review collected by and hosted on G2.com.

Let’s be real, pretty much all applicant tracking systems blow. But iCIMS has done an incredible job shaking up the status quo. The software is intuitive, the teams are knowledgeable and the reporting is wonderful. Review collected by and hosted on G2.com.

They’ve done a good job of addressing the issues you see in other ATS systems. Review collected by and hosted on G2.com.

Its great ATS providing quality tech profiles for applicants. Also can do active search for relevant expertise & provides database of untouched or unexplored profiles. Review collected by and hosted on G2.com.

Reporting part of dashboard is not very intuitive. Review collected by and hosted on G2.com.

The platform is intuitive and easy to navigate, which helps both recruiters and candidates have a smooth experience from start to finish. Also, the platform integrates well with other systems (HRIS, background check services, etc.), which helps create a more cohesive hiring ecosystem. Review collected by and hosted on G2.com.

iCIMS can be pricey, especially for smaller businesses or startups. The pricing structure might be out of reach for organizations with tight budgets, especially if they don't need all of the features available. Review collected by and hosted on G2.com.

Ability to recruit on a platform that is flexible and easy to use. Helps recruitment stay organized with high volume recruitment and ease of establishing candidate relationships. Offer management is great and easy to use. Everything housed on candidate profile and CRM package allows creation and builing talent pipelines. Absolutely love the event management piece via CRM. The introduction of AI into this platform allows for efficiency. Customer Care service has improved over the past year. Review collected by and hosted on G2.com.

There are some issues with the Hiring Managers app, not allowing persons to gain access. Review collected by and hosted on G2.com.

It is fairly easy to use and navigate. So far have not needed to contact customer support Review collected by and hosted on G2.com.

So far I haven't found anything I don't like Review collected by and hosted on G2.com.