# ICIMS Reviews **Vendor:** ICIMS **Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats) **Average Rating:** 4.2/5.0 **Total Reviews:** 987 ## About ICIMS ICIMS is the talent acquisition platform that unites the strengths of enterprise software with the transformative power of AI. More than 4,400 companies across 200 countries — including a quarter of the Fortune 500 — trust ICIMS to find and hire the people who shape their future. With insights from billions of hiring interactions, continual AI innovation and a highly extensible platform, ICIMS makes hiring a true business advantage. Our platform includes ICIMS Hire (ATS), ICIMS Frontline AI (for high‑volume hiring), ICIMS Engage (CRM), ICIMS Employer Branding (career sites), and ICIMS Coalesce AI, all designed to work together within an extensible ecosystem that supports how and where organizations hire. ## ICIMS Pros & Cons **What users like:** - Users appreciate the **ease of use** of iCIMS, complemented by excellent support and customization options. (71 reviews) - Users value the **enhanced customization** in iCIMS, which streamlines workflows and supports informed hiring decisions. (48 reviews) - Users value the **flexibility and customization** of iCIMS, enhancing their recruitment processes and improving decision-making. (45 reviews) - Users value the **efficiency** of iCIMS, enjoying its streamlined management and effective tracking of candidates throughout hiring. (38 reviews) - Users value the **recruitment efficiency** of iCIMS, benefiting from a streamlined hiring process and organized communication. (38 reviews) - Users value the **in-depth reporting and efficient candidate matching** capabilities of iCIMS, enhancing their recruiting process. (36 reviews) - User Interface (33 reviews) - Customization Options (32 reviews) - Helpful (29 reviews) - Talent Acquisition (29 reviews) **What users dislike:** - Users find the **limited customization** options frustrating, impacting the overall user experience and interface engagement. (27 reviews) - Users note a **steep learning curve** for iCIMS, making training and self-learning crucial for effective usage. (26 reviews) - Users find that **customer support is often unresponsive** , causing delays and complications for users needing help. (22 reviews) - Users often find **difficult navigation** a hurdle in ICIMS, requiring multiple clicks to access desired information. (21 reviews) - Users experience **poor support services** with iCIMS, struggling to reach live assistance and facing slow tech support responses. (19 reviews) - Users face **integration issues** with interview scheduling, affecting connectivity with calendars and candidate self-scheduling. (18 reviews) - Users find the **difficult learning curve** of iCIMS due to its complex dashboard and customizations challenging to navigate. (17 reviews) - Users face **missing features** in iCIMS, such as outdated products and limits on data export capabilities. (16 reviews) - Users find iCIMS to be **not user-friendly** , with complex processes and unintuitive navigation that hinder efficiency. (16 reviews) - Access Limitations (15 reviews) ## ICIMS Reviews ### 1. Amazing Talent management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Neetu S. | Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about ICIMS?** iCIMS offers amazing platform for Talent management. It's offer center capabilities really prove to be very helpful for our recruiters. It's user friendly configuration is easy to manage and provide wide range of options to set up HR processes as per your business requirements especially where you manage multiple clients/agencies under one parent group. **What do you dislike about ICIMS?** Major downside of iCIMS is it allows duplicate entry under field, there's no check for that and other one is we can only export 50 K records through iCIMS reporting which creates issue when your data volume is really high. **What problems is ICIMS solving and how is that benefiting you?** iCIMS fulfilling all our ATS needs , as no system can be 100 % correct therefore here also we face some issues which are no showstopper actually. It's wide range of options under configurations really makes it user go product ### 2. Outstanding Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Marketha W. | Recruiter, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about ICIMS?** What I like best about iCIMS is its user-friendly interface and robust applicant tracking capabilities. It allows me to efficiently manage candidates throughout the entire hiring process, from application to onboarding, while keeping communication organized and centralized. I also appreciate the reporting tools and customization options, which help streamline workflows and support informed hiring decisions. **What do you dislike about ICIMS?** What I dislike about iCIMS is that some processes can feel overly complex or require multiple steps to complete simple tasks. The system can also be slow at times, and certain features are not as intuitive as they could be, which can impact efficiency during high-volume recruiting. **What problems is ICIMS solving and how is that benefiting you?** iCIMS solves the challenge of managing high volumes of candidates by centralizing the entire recruiting process in one system. It helps organize applications, track candidate progress, and streamline communication with both candidates and hiring managers. This benefits me by improving efficiency, reducing manual work, and ensuring nothing falls through the cracks, especially when managing multiple requisitions at once ### 3. Easy to Use, Customizable, and Great for Provisioning, Auditing, and Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Chardae A. | Identity Access Management Admin, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ICIMS?** It’s easy for end users to use and integrates well with IT and HR for provisioning and onboarding. It’s customizable, has a nice reporting system, and helps streamline the auditing process. It also works well with AD (Entra as well), and performs well with the API and connectors. Overall, it feels worth the price, and it’s SSO-friendly and compliant. **What do you dislike about ICIMS?** Sometimes the integration doesn’t sync properly, especially when new users or job titles are added. Sandbox testing can also be frustrating because of its limitations.Also, role access overlapping. **What problems is ICIMS solving and how is that benefiting you?** iCIMS helps simplify and organize our hiring process by keeping everything in one place. That saves me time, improves visibility, and makes it easier for everyone involved—from recruiters to IT—to do their jobs more smoothly. ### 4. Simple, Unbiased Reference Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel M. | Vice President, Sales, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about ICIMS?** The automation between the candidate stage and the reference check remains seamless. We’ve seen a consistent turnaround of under 48 hours, which allows us to close offers much faster in a competitive market **What do you dislike about ICIMS?** While the desktop interface is great, further streamlining the mobile consent process for candidates would be a plus, as many of our applicants are completing these steps on the go **Recommendations to others considering ICIMS:** For an organization that hires more than a handful of employees each month, SkillSurvey provides a great platform and solution to automate an outdated process, eliminate bias and provide data to benchmark all hires. For organizations that do not have volume hiring, you still get the added benefits of a streamlined reference process but may not find that it is not worth the cost. **What problems is ICIMS solving and how is that benefiting you?** Automation of the process through SkillSurvey is key. It saves our recruiters time calling and scheduling reference checks and allows those providing references to answer at their leisure. The ability to provide a concise overview of the reference and benchmarking is helpful and unbiased. ### 5. Robust Reporting and Data Analysis for Smarter Staffing **Rating:** 4.0/5.0 stars **Reviewed by:** Reggie M. | Talent Acquisition Partner, Enterprise (> 1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about ICIMS?** It is a robust system and has A lot of great reporting and data analysis and staffing reporting **What do you dislike about ICIMS?** The interface is still older and a platform hasn't updated. Switching the tab to the new items requires a new training process **What problems is ICIMS solving and how is that benefiting you?** Items is a ATS and allows us to trap our applicants and to onboard them properly in addition to creating a database of potential future employees **Official Response from CAT Team:** > This made our day — thank you! We're really glad to hear that reporting and data analysis have been valuable for your team. We're always working to make the experience better, and knowing it's resonating with you means a great deal. ### 6. Rich in features and integrations, but implementation and ease of use need improvement. **Rating:** 3.5/5.0 stars **Reviewed by:** Andrea U. | Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2025 **What do you like best about ICIMS?** We are very impressed with the number of features for talent assessment and the excellent ease of integration. The built-in language tests are seamless. For our team, the frequency of use is daily, as we rely on these integrated tools to screen candidates efficiently. Having everything in one platform with a single login truly saves a significant amount of time, just as their customer testimonial suggests. The ability to connect with other assessment providers adds great flexibility. **What do you dislike about ICIMS?** The main drawbacks are the overall ease of use and the initial ease of implementation. While powerful, the interface isn't always intuitive, and setting up the various third-party assessment integrations from the marketplace was a complex project. Furthermore, when an issue arises with one of these integrated tools, getting effective customer support can be complicated, as it's not always clear if the problem lies with iCIMS or the third-party provider, leading to delays. **What problems is ICIMS solving and how is that benefiting you?** iCIMS solves the significant logistical problem of manually sending, tracking, and evaluating English language tests for our candidates. The benefit is a streamlined, automated process that saves valuable time and immediately improves the quality of our candidate screening. Before, our process was completely manual and inefficient. For every candidate who needed a language evaluation, our recruiters had to individually email them a test link. They then had to track completions in a separate spreadsheet, log into the test provider's website to find the results, and finally, manually copy and paste the score back into the candidate's profile in our system. This created a slow, disconnected workflow that was prone to human error and wasted a lot of administrative time. The key benefit is that the English language assessment is fully integrated within the iCIMS platform. We can configure our hiring workflow to automatically send the test to candidates once they reach a specific stage. The results and official scores appear directly on their candidate profile, with no need for manual data entry. This saves us a significant amount of time, eliminates errors, and allows our recruiters to instantly see, filter, and compare the language skills of all applicants, ensuring they focus only on those who meet the required proficiency. ### 7. Very Easy to use and streamlines processes w/recruitment & onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Kaleigh M. | Senior HR Director, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about ICIMS?** iCIMS has an onboarding process that ties into their applicant tracking system. iCIMS also has easy integration with other systems. **What do you dislike about ICIMS?** iCIMS still could use better customer service. Our representative has changed and customer service is not great,. **What problems is ICIMS solving and how is that benefiting you?** We are now able to streamline recruitment ### 8. Straightforward ATS with customization but limited automation **Rating:** 3.0/5.0 stars **Reviewed by:** Steve T. | HR Specialist (Recruitment), Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about ICIMS?** Pretty straightforward ATS. Once you understand how everything works, you can make a lot of customizations and changes. **What do you dislike about ICIMS?** Not a lot of automation. Fairly one-dimensional. **What problems is ICIMS solving and how is that benefiting you?** As our first ATS, iCIMS helped us hire better, faster, and at scale. Before when things were more manual and we struggled with slower hiring, disconnected tools, and a frustrating experience and iCIMS brought everything — job postings, candidate tracking, communications all in one platform. ### 9. Great tool, good customer service **Rating:** 5.0/5.0 stars **Reviewed by:** S M. | Lead Talent Acquisition, Small-Business (50 or fewer emp.) **Reviewed Date:** February 09, 2023 **What do you like best about ICIMS?** ATS system is excellent, and the customer care team quickly takes care of any issues. **What do you dislike about ICIMS?** Wish we could go back to the time when we could talk to the technical support team versus someone outsourced in another country who only creates a ticket (one time, I could hear a rooster in the background :) **What problems is ICIMS solving and how is that benefiting you?** Workflow of candidates and helping them move through a set flow. Keeping track of candidates and their status. ### 10. Easy to use and all around a great product **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie W. | Senior HRIS Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about ICIMS?** I love that they are constantly improving how to process. This is the top product out there for recruiting. **What do you dislike about ICIMS?** The only area I see for improvement is the CRM platform. **What problems is ICIMS solving and how is that benefiting you?** We currently do not have any. ## ICIMS Discussions - [access same references](https://www.g2.com/discussions/26639-access-same-references) - 1 comment, 1 upvote - [What is the best time for a client to use SkillSurvey Reference for a job applicant?](https://www.g2.com/discussions/5498-timing) - 1 comment, 1 upvote - [Does SkillSurvey Reference allow for ratings of job skills?](https://www.g2.com/discussions/5497-ratings) - 1 comment, 1 upvote - [Is it easy for hiring managers to understand reference feedback?](https://www.g2.com/discussions/5496-interpreting-results) - 1 comment, 1 upvote - [How do you obtain insight on soft skills?](https://www.g2.com/discussions/5495-soft-skills) - 1 comment, 1 upvote - [View ICIMS pricing details and edition comparison](https://www.g2.com/products/icims/reviews/icims-review-8056671?section=pricing&secure%5Bexpires_at%5D=2026-05-30+22%3A11%3A18+-0500&secure%5Bsession_id%5D=0b0771c5-6f37-42f8-84a4-eb78e1693d77&secure%5Btoken%5D=87139e527f2a63399a506de20f74f572b5f0c3800f6c97a7ea8cd340b4933d22&format=llm_user) ## ICIMS Integrations - 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Reporting - Performance **Platform Functionality** - Sourcing and Candidate Identification - Job Posting - Interview Scheduling - Applicant Tracking **Career pathing** - Employee Profiles - Career Paths **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Recruitment Platform - Recruitment Platforms** - User Permissions - Sourcing - Interviews - Dashboard - Internationalization & Locationalization - Customization **AI Core Recruiting ** - Automated Resume Screening - End-to-End AI Recruiting Workflow - Adaptive AI Model Refinement - Human Oversight **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Additional Functionality** - Dashboard - Cloud - Mobility **Platform Basics** - Interoperability - Performance - Integrations **Opportunity matching** - Opportunity Database - Opportunity Matching **Recruitment AI - Recruitment Platforms** - Candidate Matching - Gen AI in Talent Acquisition - Engagement **Agentic AI - Recruiting Automation** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction **AI Interviewing & Assessment** - AI-Enabled Interviews & Assessments **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Content** - Automation - File Sharing **Platform Content** - Digital Strategy - Candidate Relationship Management - Employer Branding - Social Recruiting **Analytics and integrations** - Skills Analytics - Reporting - Integrations **Job Content Creation** - AI-Generated Job Descriptions **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Platform Performance** - Automation - File Sharing - Reporting **Agentic AI - Recruitment Platforms** - Natural Language Interaction **AI Candidate Interaction & Outreach** - Automated Interview Scheduling - Conversational Chatbots & Virtual Assistants - AI-Driven Outreach & Follow-Ups **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Platform Additional Functionality** - Dashboard - Mobility **AI Candidate Evaluation & Insights** - Recruiter Decision Support - AI-Based Candidate Ranking - AI-Based Candidate Assessment **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot ## Top ICIMS Alternatives - 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