Pretty straightforward ATS. Once you understand how everything works, you can make a lot of customizations and changes. Review collected by and hosted on G2.com.

Not a lot of automation. Fairly one-dimensional. Review collected by and hosted on G2.com.

ATS system is excellent, and the customer care team quickly takes care of any issues. Review collected by and hosted on G2.com.

Wish we could go back to the time when we could talk to the technical support team versus someone outsourced in another country who only creates a ticket (one time, I could hear a rooster in the background :) Review collected by and hosted on G2.com.

I love that they are constantly improving how to process. This is the top product out there for recruiting. Review collected by and hosted on G2.com.

The only area I see for improvement is the CRM platform. Review collected by and hosted on G2.com.

With the elimination of our recruiting department, our HR team has had to step in and quickly learn iCIMS. While the transition hasn’t been easy for all of us, we recognize that iCIMS is a very robust tool. We’re looking forward to building our knowledge so we can fully leverage its capabilities and get the most value out of it. Review collected by and hosted on G2.com.

I wish the platform were more user-friendly and intuitive. The functionality is there, but the navigation and workflows could be simplified to make the overall user experience smoother and less cumbersome. Review collected by and hosted on G2.com.

I like the increased amount of customization for roles in surveys. Review collected by and hosted on G2.com.

Pricing has increased significantly and the product has not upgraded enough. Review collected by and hosted on G2.com.

I have since used the CRM tool within iCIMS. While I'm uncertain my team utilizes it in all the ways it can, I would say that its a nice place to organize and keep things together.

I enjoy the option to text candidates, but I do not use it as a marketing/recruiting tool to blast messages like some might. Review collected by and hosted on G2.com.

There seem to be more glitches within the past few months. Issues like opening 'notes tab' on a candidate profile create errors and send you back to the home page. I have been in an iform deep in convo with a candidate only to have everything deleted and an error ok. These types of things have been a burden on accomplishing work tasks. Review collected by and hosted on G2.com.

Unfortunately later releases have come with major changes that affected production and ongoing glitches. If you need to process high-volume of candidates, this is not the right solution. Review collected by and hosted on G2.com.

Very complex, not very user friendly and slower than other ATS Review collected by and hosted on G2.com.

We find that the flexibility of the reporting has not only helped us to identify gaps in our process, but it’s also helped to improve both the candidate and hiring manager experience. Review collected by and hosted on G2.com.

At times communicating with tech support can be extremely challenging. Review collected by and hosted on G2.com.

I like that it is a global system, we are able to have consistency across our company when using it. I am in the system every day and find it easy to use for both an admin perspective as well as a candidate. Implementation was great, we loved our representative, and he got use setup well. Review collected by and hosted on G2.com.

I do not like their customer service model. I can't ever get a quality or consistent answer when I have trouble. Review collected by and hosted on G2.com.

I love that icims is very configurable. It is easy to build reports and it is easily usable with other systems (UKG) to make recruiting and onboarding processes very seamless. It's a great tool that helps recruiters use data to their advantage and be quicker and better. Review collected by and hosted on G2.com.

There are some unusual kinks that make icims extremely difficult to work with

- minimum of 10 entrance criteria

- clauses aren't reportable in offer management

- not all fields can populate externally on job board

I also feel like there is a lot of push to an ATS (new icims) that looks aesthetically pleasing but is way less intuitive to use. I feel like there is more emphasis on improving things that don't need to be fixed Review collected by and hosted on G2.com.