# ICIMS Reviews
**Vendor:** ICIMS  
**Category:** [Applicant Tracking Systems (ATS)](https://www.g2.com/categories/applicant-tracking-systems-ats)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 987
## About ICIMS
ICIMS is the talent acquisition platform that unites the strengths of enterprise software with the transformative power of AI. More than 4,400 companies across 200 countries — including a quarter of the Fortune 500 — trust ICIMS to find and hire the people who shape their future. With insights from billions of hiring interactions, continual AI innovation and a highly extensible platform, ICIMS makes hiring a true business advantage. Our platform includes ICIMS Hire (ATS), ICIMS Frontline AI (for high‑volume hiring), ICIMS Engage (CRM), ICIMS Employer Branding (career sites), and ICIMS Coalesce AI, all designed to work together within an extensible ecosystem that supports how and where organizations hire.



## ICIMS Pros & Cons
**What users like:**

- Users commend the **user-friendly interface** of ICIMS, making it easy to track and manage talent effectively. (71 reviews)
- Users value the **customization options** in iCIMS, enabling tailored solutions that enhance recruitment efficiency and user experience. (48 reviews)
- Users value the **customizability** of iCIMS, allowing tailored solutions that enhance their recruitment experience and efficiency. (45 reviews)
- Users value the **efficiency** of iCIMS, appreciating its organization and flexibility in handling high-volume recruitment. (38 reviews)
- Users appreciate the **recruitment efficiency** of ICIMS, which streamlines candidate review and enhances the overall hiring process. (38 reviews)
- Users value the **in-depth reporting** and efficiency of iCIMS, enhancing candidate focus and support accessibility. (36 reviews)
- User Interface (33 reviews)
- Customization Options (32 reviews)
- Helpful (29 reviews)
- Talent Acquisition (29 reviews)

**What users dislike:**

- Users express frustration with the **limited customization options** of ICIMS, which can hinder effective usage for their needs. (27 reviews)
- Users find a **high learning curve** for iCIMS, making it overwhelming for new and less tech-savvy individuals. (26 reviews)
- Users express frustration over **poor customer support** , highlighting issues with response times and case resolutions. (22 reviews)
- Users find the **difficult navigation** of ICIMS overwhelming, especially for those less tech-savvy or new to the platform. (21 reviews)
- Poor Support Services (19 reviews)
- Users face significant **integration issues** with iCIMS, particularly with interview scheduling and calendar connectivity. (18 reviews)
- Users find the **difficult learning curve** of iCIMS due to its complex dashboard and customizations challenging to navigate. (17 reviews)
- Users face **missing features** in iCIMS, such as outdated products and limits on data export capabilities. (16 reviews)
- Users find iCIMS to be **not user-friendly** , with complex processes and unintuitive navigation that hinder efficiency. (16 reviews)
- Access Limitations (15 reviews)

## ICIMS Reviews
  ### 1. Recruitment Coordinator

**Rating:** 5.0/5.0 stars

**Reviewed by:** Cara E. | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 30, 2023

**What do you like best about ICIMS?**

I love being able to make notes on candidates because I work in a very high volume facility so it helps me remember certain details that are very important. I also love how easy it is to get a snapshot of my day using the dashboard for interviews, candidates with active offers, etc.

**What do you dislike about ICIMS?**

Somtimes candidates call me and leave a voicemail and I can't hear their name very well and I am unable to look them up by phone number. Many times they repeat the phone number, but not their last name/spelling which can be difficult.

**What problems is ICIMS solving and how is that benefiting you?**

iCIMS helps me keep all of my candidates organized and I LOVE the texting feature as well as many people prefer to communicate that way.

  ### 2. Best ATS to use for recruitment needs

**Rating:** 5.0/5.0 stars

**Reviewed by:** Basil(Bruce) S. | Senior Recruitment Professional, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 23, 2024

**What do you like best about ICIMS?**

ICIMS provides ease of access for users with simple implementation with multiple features of integration and active live support

**What do you dislike about ICIMS?**

No con but resume search for data base can be improved

**What problems is ICIMS solving and how is that benefiting you?**

The Recruitment lifecycle is covered in ICIMS from receiving an application to tracking a candidate's onboarding at one place.

  ### 3. Scalable, user friendly platform.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 29, 2023

**What do you like best about ICIMS?**

iCIMS has been an easy-to-scale solution for our company. There are enough options (ATS, CRM, etc.) to allow us to grow as the company and the needs of our company grow. It has enough settings to easily implement our processes into the system and it is fairly user friendly.

**What do you dislike about ICIMS?**

I would say the only downside or change to iCIMS would be the lack of customization. I have used other programs that are almost 100% customizable. Also, all settings can be edited at the user admin level. It can be frustrating to have to submit tickets and worth with IT to make iFORM edits, search lock edits, etc.

**What problems is ICIMS solving and how is that benefiting you?**

It has allowed us to have a more automated and streamlined approach to our recruiting program. Having a platform to house all of our candidate/new hire information has been extremely helpful, as well as for keeping candidate information documented.

  ### 4. Great ATS.  Let's you keep track of your progress at a glance.  Easy to transition to each task.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 29, 2023

**What do you like best about ICIMS?**

I really enjoy the ability to track the progress of the candidate.

**What do you dislike about ICIMS?**

Can sometimes be difficult to find certain features.  However, once you become familiar with each section and area, I love it.

**What problems is ICIMS solving and how is that benefiting you?**

keeping track of the all the communications in one central location and the ease of someone else picking up where you left off with a candidate.  seamless communication.

  ### 5. Fairly average in terms of its features and usability.

**Rating:** 2.5/5.0 stars

**Reviewed by:** Rohit L. | Manager - Employer Branding & Communication, Enterprise (> 1000 emp.)

**Reviewed Date:** March 28, 2023

**What do you like best about ICIMS?**

It is a cost-effective solution for small to mid-sized companies that may not have the budget for more advanced platforms. It is also relatively easy to set up and use, with a straightforward interface that doesn't require much training.

**What do you dislike about ICIMS?**

While it offers some essential tools for posting job listings and managing applications, it lacks the advanced functionality that many modern recruiters have come to expect from similar platforms. Another issue with this platform is that it isn't very flexible. There are few customization options available, which can make it difficult to tailor the platform to your organization's specific needs. This can be particularly frustrating.

**What problems is ICIMS solving and how is that benefiting you?**

It solves a lot of the problems we were having before, like spending too much time on manual tasks and not having enough visibility into our recruitment metrics. The platform automates many of the recruitment tasks and provides real-time reporting and analytics, which has helped us make more data-driven hiring decisions.

  ### 6. Game-changer in the industry

**Rating:** 4.0/5.0 stars

**Reviewed by:** Aqsa Y. | Small-Business (50 or fewer emp.)

**Reviewed Date:** September 25, 2023

**What do you like best about ICIMS?**

SkillSurvey streamlines reference checking, making it faster and more efficient. Its automated process significantly reduces the time and effort required to gather and assess references

**What do you dislike about ICIMS?**

Some users may find the pricing of such platforms to be a concern, particularly for smaller businesses or organizations with limited budgets.

**What problems is ICIMS solving and how is that benefiting you?**

Lack of Comprehensive Data:

Problem: Traditional reference checks often rely on a limited number of references, which may not provide a comprehensive view of a candidate's qualifications and character.
Solution: SkillSurvey collects feedback from multiple references, offering a more holistic perspective on a candidate's abilities, strengths, and areas for improvement.

  ### 7. Talent Acquisition Operations Manager

**Rating:** 5.0/5.0 stars

**Reviewed by:** William D. | Talent Acquisition Operations Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** September 28, 2023

**What do you like best about ICIMS?**

Seemless integration with various system within our organiation. Great Customer Support. Easy to use. Highly customizable and easy to implement

**What do you dislike about ICIMS?**

I dont thing there is any thing about the system that i dislike.

**What problems is ICIMS solving and how is that benefiting you?**

this system solves more problems then is easily captured.   we use this system for our full lifecycle of recruiting and onboarding

  ### 8. Using Text Recruit as a Recruiter

**Rating:** 4.5/5.0 stars

**Reviewed by:** Kim S. | Recruiter, Enterprise (> 1000 emp.)

**Reviewed Date:** September 28, 2023

**What do you like best about ICIMS?**

Out of office setting
Ease of adding candidates in bulk via upload or individually

**What do you dislike about ICIMS?**

No ability as a user to export blocked phone numbers
Chrome extension often crashes

**What problems is ICIMS solving and how is that benefiting you?**

Texting seems to be the most effective way to communicate with candidates, and this allows me to communicate quickly with a lot of candidates at once.

  ### 9. There are Pros and Cons to everything!

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 29, 2023

**What do you like best about ICIMS?**

-Lots of new features that leverage the recruiting process in many ways
-Constant seasonal releases with new updates to the system
-Support is always very responsive and helpful
-iCIMS Community has lots of helpful resources when it comes to learning the system

**What do you dislike about ICIMS?**

-Not easy to navigate certain features
-Many bugs when it comes to job postings
-Reporting does not make sense; there's no ability to track time on offers extended to accepted, only if there is a folder for it. 
-Folders don't make the most sense
-Lots of extra unnecessary steps when it comes down to everything

**What problems is ICIMS solving and how is that benefiting you?**

They are in the midst of solving job postings that are not pulling through information correctly. For example, jobs that are onsite are posting as remote. It has been a very long process but support is very communicative.

  ### 10. Coordintaor

**Rating:** 5.0/5.0 stars

**Reviewed by:** Pierette C. | Enterprise (> 1000 emp.)

**Reviewed Date:** December 18, 2023

**What do you like best about ICIMS?**

The best thing I like about icims talent cloud is the convienence.

**What do you dislike about ICIMS?**

What I dislike about the iCIMS talent cloud is learning how to use the application .

**What problems is ICIMS solving and how is that benefiting you?**

Its solving the amount of time needed to process.

  ### 11. iCIMS platform is good and easy to use but does need some improvements

**Rating:** 3.5/5.0 stars

**Reviewed by:** Kathy N. | Recruiter, Enterprise (> 1000 emp.)

**Reviewed Date:** February 13, 2023

**What do you like best about ICIMS?**

The Dashboard and reporting filters.  Ease with creating new jobs.

**What do you dislike about ICIMS?**

When asking a question to Tech Support, we get different answers for the same question &/or the answers are very generic, not answering our questions.  They are also quick to want to close the case after leaving us with more questions based on their generic answers.  We used to love Tech Support when we used to call in and get live assistance. Service was excellent (pre-Covid), but now, their contribution leaves us trying to figure things out ourselves unless we are lucky enough to get a senior tech agent then that is a great experience because they share their knowledge with us and they understand what we are trying to do, they'll even walk us through the process of setting up what we need.  Unfortunately, we aren't able to request Tech Agents by name.  Some tech agents are excellent at what they do, and when I am lucky enough to get those agents, I tend to ask them all my questions in one call (If I am able).

**What problems is ICIMS solving and how is that benefiting you?**

Reporting issues and trying to improve our candidate pool

  ### 12. Simple and Intuitive

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jessica D. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 09, 2023

**What do you like best about ICIMS?**

It's a one stop shop for us. We use iCIMS for our recruiting and onboarding needs. It is fairly simple for new team members to learn and one of the few systems that does not require a lot of upkeep for us. I use the reporting for our Affirmative Action Plans. I needed customer support to walk me through it the first time, but no concerns since.

**What do you dislike about ICIMS?**

Although customer support is responsive and helpful, I miss having a number to call for easier resolutions. It can take some back and forth to get questions answered. Having to login to a system each time, then go to another support portal waste's some time. I understand this is the nature in working with a larger company though.

**What problems is ICIMS solving and how is that benefiting you?**

It is the entire candidate experience from application process through their first day of work. I appreciate that is a fairly seamless process and we rarely have concerns from a candidate (and we have a lot.)

  ### 13. Very robust ATS

**Rating:** 4.5/5.0 stars

**Reviewed by:** Glenny S. | Mid-Market (51-1000 emp.)

**Reviewed Date:** July 25, 2023

**What do you like best about ICIMS?**

iCIMS is very powerful and easy to use. The way you can create reports and templates make the hiring cycle more efficient for my company. Easy to transfer all the candidates to the workflows.

**What do you dislike about ICIMS?**

I would say if I have to, will be the price. I know is a wonderful tool but a bit expensive.

**What problems is ICIMS solving and how is that benefiting you?**

Now our hiring process is more organized and efficient

  ### 14. Highly Customizable and all about the data

**Rating:** 5.0/5.0 stars

**Reviewed by:** Arika N. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 08, 2023

**What do you like best about ICIMS?**

It is very easy to learn the system. Everything is very user-friendly. As a system admin it is easy for me to customize dashboards, modify drop-downs and add new fields. The data the system provides out of the box is very helpful for making business decisions and understanding root issues of why a job might be taking a long time to fill.

**What do you dislike about ICIMS?**

I am not the biggest fan of support. The chat agents don't seem fully knowledgeable and any ticket opened takes a while to respond to or does not give you enough information to help you solve your problem. There seems to be a disconnect with technical people and HR people.

**What problems is ICIMS solving and how is that benefiting you?**

iCIMS has really helped our business to understand the data and make better business decisions. We really enjoy the analytical tools and are excited to see that progress more in the future.

  ### 15. Organized and Efficient Recruitment Tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Patty C. | Senior Manager Talent Acquisition, Enterprise (> 1000 emp.)

**Reviewed Date:** January 24, 2023

**What do you like best about ICIMS?**

I like the organizational bin methodology behind iCIMS platform. Having the ability to connect with, take action on, and manage multiple candidates at one time is a Talent Acquisition dream.   I also love the all in one approach to background and drug testing, onboarding, and job board collaboration.

**What do you dislike about ICIMS?**

There is a modest learning curve. I did struggle going from old iCIMS platform to New iCIMS, but the more I am in the system the easier it is becomming.

**What problems is ICIMS solving and how is that benefiting you?**

iCIMS for my business removes many barriers to communication with it's ability to multi-select and maintain candidates across all jobs. We removed having to utilize outside programs to set up interviews, create offers, and perform pre-employment screenings. This removed many administrative duties off my Talent team's plates. It also eliminates the use of spreadsheets, since you have a clean dashboard that quickly and easily allows you to work your candidate pipelines and see clearly where your candidates are int he process. The ability to create reports also allows you greater transparency into your teams performance, and the candidates lifecycle. I'd be remiss if I didn't mention the added legal compliance and how streamlining out processes fits perfectly into our company's lean methodology.

  ### 16. I Can Use ICIMS From Anywhere

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.)

**Reviewed Date:** September 28, 2023

**What do you like best about ICIMS?**

ICIM is very helpful in terms of efficient operations. I like how it moves applicants and new hires  through our hiring process for onboarding.

**What do you dislike about ICIMS?**

Steps to complete the hiring process are not always intuative. It would be nice to have easily accessble links based on the step you are in, and/or chat for quck help.

**What problems is ICIMS solving and how is that benefiting you?**

I can use ICIMS from anywhere.

  ### 17. Overall Mediocre

**Rating:** 3.0/5.0 stars

**Reviewed by:** Ann D. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 07, 2023

**What do you like best about ICIMS?**

I love that all of the hiring platforms are integrated into iCims.  We just recently purchased CRM and currently are in the process of using the Onboarding.

**What do you dislike about ICIMS?**

The downside is the helpdesk.  Only the administrators can put in tickets.  I have over 50 hiring managers and I have to put in the tickets for each of their problems if I cannot solve it for them.  Then I am the go between when the helpdesk does get back to you.

**What problems is ICIMS solving and how is that benefiting you?**

We are currently starting to use the CRM as a way to track registrations and invite previous applicants to our Open Houses.  There is a LOT of steps to set up venues, forms, events, etc.  We also have our WOTC, I-9's and background checks all integrated.  That is really a nice feature that everything is housed in one spot.

  ### 18. Perfect ATS tool for recruitment

**Rating:** 4.0/5.0 stars

**Reviewed by:** Vikas R. | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 29, 2023

**What do you like best about ICIMS?**

Interview Scheduling and Tracking the feedback and applications is very easy. The Automation of interview schedules is the best!!

**What do you dislike about ICIMS?**

UI can be more attractive. It looks little old school

**What problems is ICIMS solving and how is that benefiting you?**

Interview Scheduling and Analysys of Source Mix

  ### 19. Great Tool for Talent Acquisition Team

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ashwin K. | Lead, IT Desktop Support, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 09, 2023

**What do you like best about ICIMS?**

iCims is a great tool for talent acquisition. I like the way all the employee and contractor details are stored in one place with a workflow designed to onboard an employee or contractor

**What do you dislike about ICIMS?**

Generating report seems to be limited. with better reporting options iCims can be a lot better.

**What problems is ICIMS solving and how is that benefiting you?**

iCims has helped us to maintain the candidate records during talent acquisition and the entire onboarding process. It's a nice tool to track the approved onboardings.

  ### 20. Adaptable and User friendly

**Rating:** 4.0/5.0 stars

**Reviewed by:** Maritza R. | Recruiter I -ETS, Enterprise (> 1000 emp.)

**Reviewed Date:** September 29, 2023

**What do you like best about ICIMS?**

What I like most is being able to use the widgets to my specific need.

**What do you dislike about ICIMS?**

Whay i dislike is it can be complex when changing/updating automation

**What problems is ICIMS solving and how is that benefiting you?**

being able to schdule a automated message/text or email to our candidates. Once a candidates sign a offer letter or completes OB task to be notified via email or notifications.

  ### 21. Great ATS System

**Rating:** 5.0/5.0 stars

**Reviewed by:** Mo A. | Motivational Speaker and HR consultant , Enterprise (> 1000 emp.)

**Reviewed Date:** February 08, 2023

**What do you like best about ICIMS?**

iCims is very user-friendly and great for candidates and hiring managers to have the ability to communicate with one another via email threads that come straight to your inbox. Fantastic that you can upload the appropriate templates needed for different processes throughout the candidate experience.

**What do you dislike about ICIMS?**

I wish that it would make the candidates reviewed and rejected go away. I don't want to see who got rejected. I just want to emphasize on those who are new. Also, it should sync with Microsoft Teams since all interviews are conducted on that platform, yet it needs to be logged into icims.

**What problems is ICIMS solving and how is that benefiting you?**

To my knowledge I don't know about any problems. That is left up to the executive team. For what I'm utilizing this platform for in regards to recruitment, it does the job sufficiently.

  ### 22. Very customizable

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.)

**Reviewed Date:** August 30, 2023

**What do you like best about ICIMS?**

I like that you can customize it and think if you set up a great foundation it is an a very useful tool.

**What do you dislike about ICIMS?**

The support.  I'm a person that learns by doing not by reading articals or emailing back & forth with support.

**What problems is ICIMS solving and how is that benefiting you?**

We are currently revamping our iCIMS as more options have be come available to enhance the system. I see it being useful for our recruiting team.

  ### 23. iCIMS Experience Review

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 30, 2023

**What do you like best about ICIMS?**

It makes onboarding and recruiting a lot easier. There is a lot of features and reporting available.

**What do you dislike about ICIMS?**

It is hard for me to navigate iCIMS. I like that there is a lot available you can do, but I feel like it takes so many clicks to get to something. I DO NOT like that you cannot call in and talk to a live person anymore - that is ridiculous. The reporting is not at all intuitive.

**What problems is ICIMS solving and how is that benefiting you?**

Eliminating paper and manual processes. Allows us to organize documents and communications better; much less manual work for my team.

  ### 24. iCIMS has been a great recruiting tool!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dawn T. | Director of Talent Acquisition, Mid-Market (51-1000 emp.)

**Reviewed Date:** July 02, 2019

**What do you like best about ICIMS?**

iCIMS has been a wonderful addition to our talent search efforts!  They make it easy for us to post our job openings on our web page and to get them out on the internet for job searchers.  Applicants can easily apply via a computer, a mobile device or a tablet.

**What do you dislike about ICIMS?**

Some of the features of iCIMS are not as user intuitive as Admins or Hiring Managers would like and we have to ask tech support for assistance.

**What problems is ICIMS solving and how is that benefiting you?**

We are able to reach a much more diverse set of applicants.  Hiring Managers are able to view applicants as they apply rather than waiting until the deadline of the posting.  We now have much more data on where are applicants are finding us!

**Official Response from Christie Avila:**

> Thank you so much for your positive feedback and for taking the time to post this review. It's our customers who allow us to constantly improve the way we do business and I’m so glad to hear that your experience with iCIMS has supported your recruitment initiatives. 

  ### 25. iCIMS customer service via the ticketing platform has been excellent.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** April 24, 2023

**What do you like best about ICIMS?**

I really like the dashboard and reporting capabilities of iCIMS. The dashboards help keep things organized. I also like that you can tailor dashboards based on login groups.

**What do you dislike about ICIMS?**

The onboarding platform of the iCIMS platform needs a lot of work. Onboarding is all over the system; it does not make it easy to download forms that may have been completed in the onboarding portal. There is a lack of automation with being able to assign new hire categories based on job code or job family. It is challenging to assign hiring leaders tasks that may need to be completed when onboarding their new hires.

**What problems is ICIMS solving and how is that benefiting you?**

The ability to hire applicants faster and reach a larger pool of candidates. More automation with regard to how recruiters are using the system.

  ### 26. Great tool for quick references

**Rating:** 5.0/5.0 stars

**Reviewed by:** Joanna  D. | Mid-Market (51-1000 emp.)

**Reviewed Date:** May 11, 2023

**What do you like best about ICIMS?**

Skill Survey has helped us reduce the time it takes references dramatically.  We generally can complete three references within 2-3 days, sometimes as quickly as one day.

**What do you dislike about ICIMS?**

It takes a little practice to fully understand the report summaries from the references and what all the information means.

**What problems is ICIMS solving and how is that benefiting you?**

Reference are generally done faster and frees up time to do other things because you do not need to make phone calls.  All lowers your time to hire rate due to faster reference checks.

  ### 27. MV Super Admin Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Lindsay D. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 06, 2023

**What do you like best about ICIMS?**

Individualized dashboard reports based on login groups - for a company so large and with so many users, I have found it extremely impactful to be able to customize dashboards with reporting metrics from Recruiters to the C-level suite.

**What do you dislike about ICIMS?**

I am not a fan of the toggle for New iCIMS because our training materials are based in one view and with a large number of users for our company, the toggle mistakenly gets switched and I receive panic messages daily.

**What problems is ICIMS solving and how is that benefiting you?**

Reporting! iCIMS is our company's first ATS and having the capability to pull reporting from time-to-fill, successful posting sources, delays in process, to number of hires for each of our 130+ divisions has been a breath of fresh air compared to manually creating reports prior to iCIMS.

  ### 28. quickly process

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.)

**Reviewed Date:** February 06, 2024

**What do you like best about ICIMS?**

quickly and easy process to get the right candidate

**What do you dislike about ICIMS?**

No apply for this time because the tool is working correctly.

**What problems is ICIMS solving and how is that benefiting you?**

time

  ### 29. Not the best, not the worst

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.)

**Reviewed Date:** September 28, 2023

**What do you like best about ICIMS?**

I use the system daily to review and contact applicants. It's easy system to learn, navigate, and use. Can integrate with Text Recruit which has been a helpful texting tool.

**What do you dislike about ICIMS?**

It doesn't implement with WinTeam which is the primary software my company uses to manage employees. When there are going to be updates we don't find out about them until after we've complained the site is lagging or glitching.

**What problems is ICIMS solving and how is that benefiting you?**

Managing applicants which allows me to communicate with them and view other communications by other recruiters.

  ### 30. iCIMS has a bright future

**Rating:** 3.5/5.0 stars

**Reviewed by:** Natalie D. | Enterprise (> 1000 emp.)

**Reviewed Date:** March 03, 2023

**What do you like best about ICIMS?**

Overall, the products of iCIMS are user-friendly from a corporate/recruiter/admin standpoint. I like that there is a Text to Apply product (Digital Assistant) and the ability to text applicants/new hires.

**What do you dislike about ICIMS?**

1. I don't like that the applicant/new hire experience isn't as 100% user-friendly & intuitive as other advanced technologies like Amazon's consumer-tech. It's ideal to remove the friction point of having to create a login/password just to apply and complete any tasks. The tech should instead recognize someone based on using their phone and allow them to easily complete anything with a login. 2. As iCIMS has acquired companies such as Text Recruit/Engagement and others, because they are separate platforms, it negatively impacts the end-user as the technology doesn't sync beautifully. Yes, it integrates, but not good enough or helpful enough. For a global organization with management changes often, it's not easily manageable to constantly delete a Text Engagement user/license and add a new one for the other person. There needs to be a more flexible option that is location specific and not tied to a human being. 3. Also, I do not like that the Digital Assistant product is built to be linear (start a sequence and have to go straight to end the sequence) with no flexibility to account for human error, need, and support. The future is building flexibility for the AI to better help the human through technology and not be frustrating when they have a typo/error and want to correct but the tech doesn't allow that.

**What problems is ICIMS solving and how is that benefiting you?**

Showcase our careers & culture through the Career Site product, gather applications through the online portal or via Text to Apply, pre-board (pre day 1) new hires, text applicants/new hires.

  ### 31. Overall great product

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ashley W. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 07, 2023

**What do you like best about ICIMS?**

Having everything all in one place for everyone to access has been a great benefit. Lots more functionality overall and makes the process more seamless and easy to navigate.

**What do you dislike about ICIMS?**

Not having the ability to pull full audits for what happened to a posting or a particular employee to use for grievances or external audits has been difficult. It would be great to have access to run in-depth reviews on our own without requiring iCIMS to do it. Analytics dashboard not being available to Canadian clients is a really big dissapointment.

**What problems is ICIMS solving and how is that benefiting you?**

It allows all of our departments to have access to the same data at the same time. Provides more transparency to where postings are in the process and where some bottlenecks may be occurring.

  ### 32. Platform is great, implementation not so much

**Rating:** 2.5/5.0 stars

**Reviewed by:** Elizabeth M. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 08, 2023

**What do you like best about ICIMS?**

It's an applicant tracking system. It's pretty user-friendly, and so far reporting abilities seem to be on par with other ATSs I've used. As an admin, having access to configure the system is helpful.

**What do you dislike about ICIMS?**

Implementation has been a nightmare. There's no 'official' training on the system, and the people involved in the implementation of the system are expected to be the expert users who train the rest of the organization while also keeping up with implementation tasks. It takes too long to be assigned new technical resources (during implementation), create new iForms, or work through technical issues (after product launch).

**What problems is ICIMS solving and how is that benefiting you?**

Reporting and analytics - we were handling data manually and no longer have to do this. Improving recruiter efficiency is another big deal.

  ### 33. Long time customer…

**Rating:** 5.0/5.0 stars

**Reviewed by:** Kristin K. | Senior Manager, Recruiting, Enterprise (> 1000 emp.)

**Reviewed Date:** May 10, 2023

**What do you like best about ICIMS?**

The customization has been a long time benefit to using Icims compared to other tools! The knowledge of their team members is a nice blend to help my team understand best practices while also understanding how to optimize the tools!

**What do you dislike about ICIMS?**

As additional functionality becomes available, fees can add up when we evaluate all the great resources Icims can offer us to attract great talent!

**What problems is ICIMS solving and how is that benefiting you?**

One stop shop for our recruiters to manage active and passive talent!

  ### 34. It has more features than we know what to do with

**Rating:** 3.5/5.0 stars

**Reviewed by:** Brenden M. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 08, 2023

**What do you like best about ICIMS?**

Everything is very customizable. iCIMS allows us to easily track and communicate our interviewing, hiring, and onboarding processes. Receiving help and support from their service team is always pleasant, and we receive quick solutions that empower us to know how to solve them in the future (if they were to arise again).

**What do you dislike about ICIMS?**

There is almost too much customizable options. We appreciate the freedom to make decisions on our business processes, but sadly, we don't utilize the software to it's fullest capabilities. It's like we're driving a Porsche only to get groceries and nothing more.

**What problems is ICIMS solving and how is that benefiting you?**

It allows us to carefully and clearly track candidates, communicate with them up through hiring, and there is clear visibility with the progress of their candidacy.

  ### 35. Streamlined and comprehensive reference checks

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 17, 2023

**What do you like best about ICIMS?**

I appreciate the level of detail that goes into the reports and the simplicity of just needing to sending it to the candidate.

**What do you dislike about ICIMS?**

I wish there were more consistent updates. For example, the site notifies me when the report meets the minimum requirements to be generated but doesn't provide an update when all the references respond.

**What problems is ICIMS solving and how is that benefiting you?**

We use SkillSurvey for reference checks and saves me a lot of time.

  ### 36. User Friendly

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ryan N. | HRIS Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** February 09, 2023

**What do you like best about ICIMS?**

It's very user friendly for candidates, recruiters, hiring managers and administrative support. It's easy to make changes to the application and review information on candidates.

**What do you dislike about ICIMS?**

Even though it's easy to navigate it can be time consuming to make some changes to login groups. If I turn something off it one place it may not turn it off somewhere else and so you have to make sure you hit the pieces everywhere.

**What problems is ICIMS solving and how is that benefiting you?**

Easier integrations with other platforms. We have a variety of systems in our organization and none of them talked to each other. iCIMS makes it easy to integrate with other systems which is time consuming to set up but is making things significantly easier for us.

  ### 37. Impressive Talent Bridge

**Rating:** 4.0/5.0 stars

**Reviewed by:** Chanok C. | Enterprise (> 1000 emp.)

**Reviewed Date:** May 30, 2023

**What do you like best about ICIMS?**

I enjoy the seamless functionality that enables managers to leverage tools to target the best candidates for high-level roles.

**What do you dislike about ICIMS?**

There is some ease of use opportunity for users who are not well versed in using tech.

**What problems is ICIMS solving and how is that benefiting you?**

Critical store hires are our biggest need in the industry we operate. We use the tool to send mass announcements and target prior applicants through campaigns.

  ### 38. Decent ATS

**Rating:** 3.5/5.0 stars

**Reviewed by:** Maria O. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 07, 2023

**What do you like best about ICIMS?**

The customizability of the system and ease of pulling reports directly, and our iCIMS support managers' willingness to find solutions to our unique issues. It is great to have a way to track and audit information quickly.

**What do you dislike about ICIMS?**

The complexity for users to learn how to use the system for organizations with individuals who are not technologically savvy. It is also challenging to implement search locks due to the system only understanding OR logic and not AND logic. Changing that would make a big difference for our organization.

**What problems is ICIMS solving and how is that benefiting you?**

Manual processes and tracking via email. We now have a way to track via a system that multiple users have access to and there are tons of automation capabilities.

  ### 39. Best ATS

**Rating:** 5.0/5.0 stars

**Reviewed by:** Angad M. | Director, HR Technology and Analytics, Enterprise (> 1000 emp.)

**Reviewed Date:** January 13, 2023

**What do you like best about ICIMS?**

Reporting; Customization of the platform; The company actually listens to customers' ideas and puts it into practice. 
The integration with other add-ons makes it seamless.

**What do you dislike about ICIMS?**

The main dashboard and application process for candidates (the visual). The interface does not do justice to the platform and makes it feel archaic. I think iCIMS should heavily invest in making its platform look modern. Most people judge the book by its cover in 2023.
iCIMS also needs to invest in customer support. As the company has grown, its harder to get white glove services or solutions quickly.

**What problems is ICIMS solving and how is that benefiting you?**

They are investing in analytics and solutions that provide better technical support. iCIMS is purchasing other TA companies to add value to their system and also make it more integrated.

  ### 40. Great product

**Rating:** 5.0/5.0 stars

**Reviewed by:** Heather S. | Associate Director of Talent Strategy, Enterprise (> 1000 emp.)

**Reviewed Date:** June 29, 2023

**What do you like best about ICIMS?**

iCIMs continues to create innovative and cutting-edge technology that is user-friendly for our fast-paced teams!

**What do you dislike about ICIMS?**

The cost associated with running more scripts into iCIMs.

**What problems is ICIMS solving and how is that benefiting you?**

CRM allows us to build attractive communications for active and passive candidates and send campaigns through easily developed pipelines.

  ### 41. 2023Review

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.)

**Reviewed Date:** November 30, 2016

**What do you like best about ICIMS?**

I like how customizable iCIMS is, there aren't many restrictions on what can do. This makes it extremely easy to make the system work for your business. I also really love their help desk and the training they offer. Every single person I have spoken with at the help desk has been extremely helpful and friendly.

**What do you dislike about ICIMS?**

I dislike icims for the same reason that I like them. It is SO customizable that sometimes it is somewhat overwhelming. Sometimes it is difficult to figure out how to make the changes on your own without calling the help desk. iCIMS has also grown a lot in the past 7  years we have been using them. Sometimes it is difficult to navigate who the right person is to talk to on certain issues.

**Recommendations to others considering ICIMS:**

Use forced workflow statuses. Some of our generalists were forgetting to put candidates into the interview workflow so when we went to report on the data it looked like we interviewed a lot fewer candidates than we really had. We now require candidates to be placed in that status prior to offering them a job

**What problems is ICIMS solving and how is that benefiting you?**

iCIMS has completely transformed the way that we recruit and onboard candidates. It has been most effective in helping us track and remember candidates that may have applied before. The reporting features have also helped us track so much information that would have been previously lost or simply not recorded.

  ### 42. Solid and reputable ATS with long list of integration partners

**Rating:** 4.0/5.0 stars

**Reviewed by:** David J. | Director of Talent Acquisition, Hospitality, Enterprise (> 1000 emp.)

**Reviewed Date:** February 07, 2023

**What do you like best about ICIMS?**

It's a proven tool that has a long track record of working well with hiring managers, HR staff and recruiters.
Not as many fancy bells and whistles compared to newer ATS...it just works.   The integrations are outstanding and working with approved vendors is key to getting it up and running quickly. Configuration is fairly flexible as well.

**What do you dislike about ICIMS?**

UI is dated and could use a refresh, even with the new version out. Integrations with newer HR systems and having easier API platforms would be nice.  Reporting is standard but nothing overwhelming.

**What problems is ICIMS solving and how is that benefiting you?**

Our Application process has been lengthy in the past and ICIMS allowed integration with Indeed and LinkedIn to provide for quick/easy apply.

  ### 43. iCIMS Talent Cloud is Great!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dan G. | Enterprise (> 1000 emp.)

**Reviewed Date:** February 06, 2023

**What do you like best about ICIMS?**

I like how configurable it is: it can be made to fit any process. Awesome! Plus, iCIMS support is stellar, they are responsive, professional, and helpful.

**What do you dislike about ICIMS?**

The data reporting tools within iCIMS are good s basic tools, but if you want to do in-depth analytics you'll need to export to another system (like Tableau, Power BI etc...). Don't let this hinder you from looking into iCIMS, the system is great.

**What problems is ICIMS solving and how is that benefiting you?**

iCIMS allows us to manage applicants, workflow, and data needs all in one place. There are also tons of integrations with the system: texting applicants, background checks, etc...can all be done from within the system once the integrations are turned on.

  ### 44. Talent Acquisition Specialist | Human Resources

**Rating:** 5.0/5.0 stars

**Reviewed by:** Katherine R. | Independent | Signed  Artist & Event Mgmt Consultant | Social Media & Public Relations Consultant, Enterprise (> 1000 emp.)

**Reviewed Date:** May 30, 2023

**What do you like best about ICIMS?**

it is very user friendly and can be retrieved anywhere, not just on desktop

**What do you dislike about ICIMS?**

need search function to be a bit more easier to use, more like a "google" search bar or "indeed" search bar

**What problems is ICIMS solving and how is that benefiting you?**

able to text and create templates and of course, able to retrieve information on mobile phones, ipads not just desktop

  ### 45. user friendly

**Rating:** 4.5/5.0 stars

**Reviewed by:** k k. | Enterprise (> 1000 emp.)

**Reviewed Date:** August 03, 2023

**What do you like best about ICIMS?**

reporting, data organization, document saving

**What do you dislike about ICIMS?**

at this time I cant say I dislike anything

**What problems is ICIMS solving and how is that benefiting you?**

this system housing all employee dataa

  ### 46. they have been great with email updates

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 18, 2023

**What do you like best about ICIMS?**

they pull qualified candidates and help generate leads

**What do you dislike about ICIMS?**

honestly there isnt much to dislike. overall it is a pretty good resource

**What problems is ICIMS solving and how is that benefiting you?**

helping get new lead generation

  ### 47. Implementation Phase - Smooth

**Rating:** 5.0/5.0 stars

**Reviewed by:** Ashley N. | Enterprise (> 1000 emp.)

**Reviewed Date:** May 09, 2023

**What do you like best about ICIMS?**

The talent cloud has been a seamless integration within our company. The implementation phase has so much support and we are so excited to get fully integrated with the cloud!

**What do you dislike about ICIMS?**

No automated disposition statuses, we would like to have the status automatically updated

**What problems is ICIMS solving and how is that benefiting you?**

It seems like it will automate our manual tasks and free up a bunch of our time!

  ### 48. Not Bad

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jeremy F. | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 06, 2023

**What do you like best about ICIMS?**

I find the user interface to be fairly user-friendly and easy to maneuver. When it comes to applicant tracking systems, they meet the industry standard but could certainly do with some improvements.

**What do you dislike about ICIMS?**

The help desk has been a struggle for years. Sometimes they are very responsive while other requests take many days - often resulting in a canned article that does not relate to my question. It's difficult to just hop on a call to discuss an issue.

**What problems is ICIMS solving and how is that benefiting you?**

ICIMs solves our talent acquisition needs that helps to keep our organization compliant and organized. We use this to track candidates, interview notes, approvals, and related files.

  ### 49. Archaic and not easy to make changes in administrative capacity

**Rating:** 1.0/5.0 stars

**Reviewed by:** Laura D. | Recruitment and Onboarding Operations Specialist, Enterprise (> 1000 emp.)

**Reviewed Date:** June 19, 2023

**What do you like best about ICIMS?**

Oh, I liked all of the features that were offered but unfortunately they aren't offered for the level of software my company purchased.

**What do you dislike about ICIMS?**

To get the good features you have to pay more and nobody seems to have any answers for time zone, integration, problems, and interview scheduling.

**What problems is ICIMS solving and how is that benefiting you?**

Can easily contact multiple candidates at once, and it's great to have all of the information organized in one spot that can be accessed by multiple team members.

  ### 50. My Experience with iCIMS

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.)

**Reviewed Date:** March 31, 2023

**What do you like best about ICIMS?**

The ATS itself has a lot of functions and is very customizable in terms of filtering and creating analytics to show the data you need. iCIMS is also very user-friendly in tracking and keeping records of data. I also like the learning functions they offer, such as iCIMS Academy, which has tutorials and recorded webinars that can help new users adapt to using their system.

**What do you dislike about ICIMS?**

Their customer service takes time, and often, there are a lot of quick fixes that could be done by yourself if you knew how. The help tickets would not inform you how to complete that task. This leads to more tickets needing to be made and waiting times for iCIMS staff to help you with them. They are improving with the live agents, but learning is a self-driven necessity.

**What problems is ICIMS solving and how is that benefiting you?**

iCIMS Talent Cloud is solving with form-filling, document management, and improving our recruitment workflows, leading to better efficiency and higher productivity.


## ICIMS Discussions
  - [access same references](https://www.g2.com/discussions/26639-access-same-references) - 1 comment, 1 upvote
  - [What is the best time for a client to use SkillSurvey Reference for a job applicant?](https://www.g2.com/discussions/5498-timing) - 1 comment, 1 upvote
  - [Does SkillSurvey Reference allow for ratings of job skills?](https://www.g2.com/discussions/5497-ratings) - 1 comment, 1 upvote
  - [Is it easy for hiring managers to understand reference feedback?](https://www.g2.com/discussions/5496-interpreting-results) - 1 comment, 1 upvote
  - [How do you obtain insight on soft skills?](https://www.g2.com/discussions/5495-soft-skills) - 1 comment, 1 upvote

- [View ICIMS pricing details and edition comparison](https://www.g2.com/products/icims/reviews?page=5&qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-05-29+21%3A52%3A42+-0500&secure%5Bsession_id%5D=59c40e4c-facc-441e-8bb3-1646885c847e&secure%5Btoken%5D=dd036b515d816bc4083ff61e2d7b3b6aea20bf8d5844521cb236d30268fcb26c&format=llm_user)
## ICIMS Integrations
  - [Accurate](https://www.g2.com/products/acsonnet0-accurate/reviews)
  - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews)
  - [Calendly](https://www.g2.com/products/calendly/reviews)
  - [Criteria](https://www.g2.com/products/criteria/reviews)
  - [Dalia](https://www.g2.com/products/dalia/reviews)
  - [Docusign](https://www.g2.com/products/docusign/reviews)
  - [First Advantage](https://www.g2.com/products/first-advantage/reviews)
  - [HireVue](https://www.g2.com/products/hirevue/reviews)
  - [JDP](https://www.g2.com/products/jdp/reviews)
  - [JobTarget](https://www.g2.com/products/jobtarget/reviews)
  - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews)
  - [Nexxt](https://www.g2.com/products/nexxt-nexxt/reviews)
  - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews)
  - [Sterling Backcheck](https://www.g2.com/products/sterling-backcheck/reviews)
  - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews)
  - [ZipRecruiter](https://www.g2.com/products/ziprecruiter/reviews)

## ICIMS Features
**Basics**
- Reporting
- Performance

**Platform Functionality**
- Sourcing and Candidate Identification
- Job Posting
- Interview Scheduling
- Applicant Tracking

**Career pathing**
- Employee Profiles
- Career Paths

**Generative AI**
- AI Text Generation

**Generative AI**
- AI Text Generation

**Recruitment Platform - Recruitment Platforms**
- User Permissions
- Sourcing
- Interviews
- Dashboard
- Internationalization & Locationalization
- Customization

**AI Core Recruiting    **
- Automated Resume Screening
- End-to-End AI Recruiting Workflow
- Adaptive AI Model Refinement
- Human Oversight

**Sourcing**
- Candidate Search
- Career Page Configuration
- Social Sourcing
- Job Posting
- Candidate Sourcing Metrics

**Platform Content**
- Forms Library
- E-Forms
- E-Signature
- Background Checks
- Offer Letter Approvals
- Offer Letter Templates

**Additional Functionality**
- Dashboard
- Cloud
- Mobility

**Platform Basics**
- Interoperability
- Performance
- Integrations

**Opportunity matching**
- Opportunity Database
- Opportunity Matching

**Recruitment AI - Recruitment Platforms**
- Candidate Matching
- Gen AI in Talent Acquisition
- Engagement

**Agentic AI - Recruiting Automation**
- Autonomous Task Execution
- Multi-step Planning
- Natural Language Interaction

**AI Interviewing & Assessment**
- AI-Enabled Interviews & Assessments

**Candidate Management - Applicant Tracking System**
- Candidate Evaluations
- Applicant Data Management
- Hiring Processes Tracking
- Automated Resume Parsing
- Scheduling
- Candidate-Facing Statuses
- Workflow Building

**Platform Additional Functionality**
- Self-Service Portal
- Automated Team Introductions
- Compliance Training
- Automated Onboarding Workflows
- Onboarding Notifications

**Content**
- Automation
- File Sharing

**Platform Content**
- Digital Strategy
- Candidate Relationship Management
- Employer Branding
- Social Recruiting

**Analytics and integrations**
- Skills Analytics
- Reporting
- Integrations

**Job Content Creation**
-  AI-Generated Job Descriptions 

**Platform Data**
- Time-to-Productivity Reporting
- Onboarding Process Reporting
- Visualization

**Recruiting and Onboarding**
- Sourcing and Candidate Identification
- Interview Scheduling
- Applicant Tracking

**Platform Performance**
- Automation
- File Sharing
- Reporting

**Agentic AI - Recruitment Platforms**
- Natural Language Interaction

**AI Candidate Interaction & Outreach**
- Automated Interview Scheduling
- Conversational Chatbots & Virtual Assistants
- AI-Driven Outreach & Follow-Ups 

**Platform**
- Customization 
- Integration APIs
- Internationalization
- User, Role, and Access Management
- Performance
- Mobility
- Reporting
- Dashboards

**Recruiting and Onboarding**
- Interview Scheduling
- Onboarding

**Platform Additional Functionality**
- Dashboard
- Mobility

**AI Candidate Evaluation & Insights**
- Recruiter Decision Support    
- AI-Based Candidate Ranking
- AI-Based Candidate Assessment

**AI - Applicant Tracking Systems (ATS)**
- Predictive Insights
- AI Job Description
- Chatbot

## Top ICIMS Alternatives
  - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,471 reviews)
  - [Jobvite](https://www.g2.com/products/jobvite/reviews) - 4.0/5.0 (649 reviews)
  - [Oracle Talent Management Cloud (formerly Taleo)](https://www.g2.com/products/oracle-talent-management-cloud-formerly-taleo/reviews) - 3.4/5.0 (347 reviews)