IBM Sterling Order Management Pros and Cons

Its flexible and most common omnu channel functionality is in out of the box product Review collected by and hosted on G2.com.

Some of the stack components have not kept up with advancements. The json api are not really usable as is. Review collected by and hosted on G2.com.

the ability for an associate to work seemlessly with a client in real time without having to go back to the green screen. Transactions can be completed quickly,. Review collected by and hosted on G2.com.

Everything that I have seen with the product is great Review collected by and hosted on G2.com.

- Able to use Common Functionality for all Banners as neded and customize for a specific retailer when needed Review collected by and hosted on G2.com.

Delivery of New features is really slow & not yet micro services arechitecture Review collected by and hosted on G2.com.

Having access to Inventory Visibility makes it so much easier to fulfill orders. Review collected by and hosted on G2.com.

Integration with legacy applications can be tricky Review collected by and hosted on G2.com.

What I really like is the Multi Brand capability, and the configuration vs coding philosophy Review collected by and hosted on G2.com.

I think that the UIs could improve some, though I haven't seen the latest iteration Review collected by and hosted on G2.com.

Extensibility allows ability to make up for gaps missing in product. Review collected by and hosted on G2.com.

Lack of improvements to functional capabilities and velocity in past 10 years. Review collected by and hosted on G2.com.

Robustness, capabilities, cloud offering Review collected by and hosted on G2.com.

nothing really that I dislike. It's difficult to find good IBM site documentation on OMS. Would be helpful to organize or share out that information Review collected by and hosted on G2.com.

Order management helps us minimize shipping and expediting costs for our products. It also helps improve our customer loyalty and satisfaction, by helping us see who/where/what is in recurring demand. Review collected by and hosted on G2.com.

The user interface seems somewhat archaic compared to other competitors in the space (i.e Salesforce). Review collected by and hosted on G2.com.

Newly offered features, specially for the dashboards Review collected by and hosted on G2.com.

Nothing special, but if there is, I dont' like the configurators existing on multiple products. Review collected by and hosted on G2.com.

Inventory visibility and the orchestration Review collected by and hosted on G2.com.

The UI can be better. Also the orchestration can have easier rules Review collected by and hosted on G2.com.