IBM Sterling Order Management Pros and Cons

OMS's flexibility without custom coding. To "customize" IBM OMS is a matter of configuration most of the time, and not coding/development like other OMS platforms. Also, the fact that OMS is all services based and can handle the most complext order orchestration situations as well as the simplest (hint: even if you think your are simple, you probably arent) Review collected by and hosted on G2.com.

The cost can seem prohibitive. IBM's pricing models are not always designed for every situation, but the good news is you can work with your business partner to help you rightsize the investment and get you the best pricing/terms & conditions. Review collected by and hosted on G2.com.

The product offer great deal of option to be customized and tailored based on needs of complex organization. It does offer stable solution with best of functionalities Review collected by and hosted on G2.com.

The framework of web call center which is on Dojo is still very slow, with screen we have had issues from business team of being unhappy with UI performance Review collected by and hosted on G2.com.

The product was put in back in 2014 and has been extremely robust planning order across 8 warehouses and 50 pick pack and despatch stores. \

It can be deployed in multiple ways and is now moving into containerisation options which makes it massively easy to deploy Review collected by and hosted on G2.com.

It was a single deployable up until the lates release. Whilst we optimised deployment using ancible scripts it can be a little unweildly. Review collected by and hosted on G2.com.

The scalability of the product and cutting edge technology it offers, being a saas solution the scalability of the solution it offers is great and also being the leading application this area the solution offers the features and functionalities we like, also the with the user groups and customer engagement the amount of support we get is great. Review collected by and hosted on G2.com.

Report and Analytics: The current version of solution is has some serious limitations around reports and analytics and for reporting capabilities we need to depend on cognos solution which has some limitations and/or data extract model where you can get only data older than 1 hr, Review collected by and hosted on G2.com.

The best OMS platform that I have work with is the IBM OMS plarform for the very reason it is fully architected with the stateless service oriented architecture that address every feature that the customer might think of implementing their requirements. Review collected by and hosted on G2.com.

I would like IBM in improved the installation process of OMS and enable a different means of integeration with the downstream applications such as MArketplace and WMS. Review collected by and hosted on G2.com.

BOPIS - Support for Buy online pickup in store feature is standout. It's ability to update the commerce system is well received by customer.. Regular inventory update to commerce system is the key feature which customer like. Review collected by and hosted on G2.com.

No support for Buy online deliver sto store which needs to be looked into, Review collected by and hosted on G2.com.

With accelerators and product features this can be an ideal solutin for customers wishing to grow their business. Review collected by and hosted on G2.com.

Takes a lot of assembling to build an initial release. Review collected by and hosted on G2.com.

The web based design is more user friendly and provides easy access to the things a retail associate needs to assist the sale. The information available is easy to understand and use. Review collected by and hosted on G2.com.

I would like to see more connectivity to the customer. The order history, interests and community would be helpful to service the customers. Review collected by and hosted on G2.com.

Extensibility, customization, stability, Review collected by and hosted on G2.com.

slow evolution of achitecture, poor business feature additions since 9.2 Review collected by and hosted on G2.com.

Multi-capability, easily configurable tool Review collected by and hosted on G2.com.

A bit of a niche skillset, can be hard to find continuing expertise Review collected by and hosted on G2.com.