IBM Sterling Order Management Pros and Cons

Powerful cloud based Order Management system with intelligent sourcing and scheduling which can be easily integrated with variety of Front end systems. Review collected by and hosted on G2.com.

Reporting - Would have liked some out of the box reporting as well which will make the product even more powerful Review collected by and hosted on G2.com.

Procurement request that I complete an integrity test after working close to 20 years with them. I enjoyed negotiating with IBM procurement, explaining over and again, securing every possible opportunity to work with IBM. Review collected by and hosted on G2.com.

IBM loves to request for permission to access all my data and not tell me what it is that they are looking for or looking at. Review collected by and hosted on G2.com.

Ease to customise the business requirement. Product provides very good features oob. Complete business can be set up using the tool. I personally believe sourcing & scheduling is best feature in the tool. Complex sourcing logics can be easily achieved. Review collected by and hosted on G2.com.

Installation is the biggest task for the tool. Debug the logs for installation of this product is difficult in case any errors. Consume high space. Review collected by and hosted on G2.com.

The integration of oder management with inventory supply and configuring the product delivery to the end user. Review collected by and hosted on G2.com.

There are no much downsides but I believe to improve the interface of oms console and configurator. Review collected by and hosted on G2.com.

IBM Sterling OMS has is a comprehensive Order management system, IT's Order Orchestration process is one of the best that marries between different disparate systems across a supply chain. It automates the selling and fulfillment process with such of an ease yet with high accuracy. Review collected by and hosted on G2.com.

The Sterling Call Center Business Intelligence Operational Reports are not supported in a sharded environment.

I would really like this feature to work. Review collected by and hosted on G2.com.

The product is huge and almost has all features an OMS system would have ready to implement.

Recently IBM OMS has also launched on cloud which is icing on the cake. Review collected by and hosted on G2.com.

Build on very old architecture it is very robust.

It takes lot of time for deployment even if it is for very small change.

Its configurator takes lots of time to launch.

Last but not the least as it is a huge monster it takes time to master it. Review collected by and hosted on G2.com.

The ui aspects of the store engagement is awesome.. we are able to complete pick pack and ship in less than a minute. Also we can switch between the stores very easily. Review collected by and hosted on G2.com.

We are getting logged off automatically in very short span of time. Review collected by and hosted on G2.com.

It's a good product can be adapted easily. Can be integrated with Oracle products. Review collected by and hosted on G2.com.

Configurator UI should be improved. Little complected in sourcing. Review collected by and hosted on G2.com.

It delivers the best and the perfect order Review collected by and hosted on G2.com.

It needs experienced persons and well trained Review collected by and hosted on G2.com.

OMS has an incredible amount of flexibility. Its ability to extend and use other systems in the company is enormous. Review collected by and hosted on G2.com.

The tool still acts like a monolith. New growth projects run the risk of doing something wrong, by the fact that it can be done in many different ways.

Significant challenge in managing the tool due to continued dependence on IE-only CSS and heavy Java-based consoles.

No excuse at this point that the tool is missing a mobile app for tactical order support. More focused than the business console. Review collected by and hosted on G2.com.