IBM Sterling Order Management Pros and Cons

Convenience to use the platform that IBM has built Review collected by and hosted on G2.com.

Addictive in order to get job done , I simoluse this all the time. Review collected by and hosted on G2.com.

Flexiblity in terms of integration with frontend, Payment gateway, other systems using any of the latest technology. If something is not possible out of the box then it provide multiple way of customization. Review collected by and hosted on G2.com.

Old console UI which was enabled only for IE but now its avaiable for any browser. Review collected by and hosted on G2.com.

There are many things that I like about IBM. One is fulfilling our company's demands by tracking and managing orders in less time. It is improving daily, and it is pretty efficient to use.

I will highly recommend it as it provides excellent facilities for any company. Review collected by and hosted on G2.com.

As such, there is nothing that I dislike about this tool; the only thing that generates issues is it lags sometimes. Other than this, I like this tool. It is pretty useful. Review collected by and hosted on G2.com.

Sterling OMS has been helping customers with order management for decades, and the product has grown a lot over these years with feedback from its customers. It supports order entry through multiple channels and provides placeholders for third-party integrations at almost every point in the order flow. There are so many such features that create a seamless experience for the end-user. Review collected by and hosted on G2.com.

Sterling OMS is a vast product and needs a decent-sized team to manage the implementation. The pricing is a bit higher when compared to the other market players. Also, some of the internal applications could fancy a bit of an upgrade from a look-wise perspective. Review collected by and hosted on G2.com.

Inventory management in IBM Sterling is really good, the long list of features it provides while dealing with inventory is just never-ending and inventory management being a very critical and major part of the whole OMS, makes IBM Sterling a very worthy option to go with. Review collected by and hosted on G2.com.

The pricing for the complete Sterling fulfillment suite being far more compared to the other market players and the fact that IBM offers only the complete fulfillment suite could be one of the downsides in terms of not being able to grab small customers in the market. Review collected by and hosted on G2.com.

Real time inventory management,The use of Artificial Intelligence. Review collected by and hosted on G2.com.

As of now i dont have anything to highlight Review collected by and hosted on G2.com.

It provides a single point of truth for the Inventory, Catalog Management, Returns/Exchanges, PO's and transfer order management, better alerting mechanisms. It provides both B2C and B2B end-to-end fulfillment. It keeps track of the demand, supply, and safety stock and it provides real-time updates on the inventory and publishes accurate inventory pictures across all the selling channels. It provides the Call Center and Store Management Application as part of the Sterling Selling & Fulfillment Suite. The call center is the UI application that CSR can use to place orders and manage the orders, provide customer appeasement in case of customer is dissatisfied with the purchased product, create return/exchanges on behalf of the customer. The Store staff uses the Store Application for fulfilling Ship from Store or Pick Up from Store orders. It provides the different features of pick & pack.

Overall using OMS will enable the retailers to provide a seamless experience to the consumers and overcome the problems of underpromising and overpromising. Review collected by and hosted on G2.com.

The one disadvantage of IBM Sterling is that it cannot be directly integrated with other systems. We need IBM Integration Bus (IIB) for any integration with the other systems. Review collected by and hosted on G2.com.

Sterling OMS is best able to be customised to meet the customer's requirements. And the APIs that are provided by it are very effective to handle db operations. Review collected by and hosted on G2.com.

Sterling OMS is like an ocean, Has a huge number of features. Many of them are unused by the customers but the customers have to purchathe whole package. Sterling can be disintegrated and loosely coupled Review collected by and hosted on G2.com.

IBM sterling store engagement is very helpful and works wonder , it has given latest road map and vision for OMS because of active partnership with IBM ,

Very strong core strengths , like sourcing, fulfillment ,and inventory management suggestions. ,

IBM sterling Provides variety of tools , vast variety which helps and monitoring overall performance. Review collected by and hosted on G2.com.

What I missed from IBM sterling is the searching logs or the search box is too cumbersome and timeconsuming which should be keep in mind in updates ,

Graylog can be incorporated which can help in the use ,

Build and deploy process can be enhanced which they should work upon.

Update queries section should be taken care of as the time goes , which would save time on development and testing. Review collected by and hosted on G2.com.

IBM sterling OMS very cutomized nad we can even custom it for our clients as well.We have different platforms to perform different tasks like call centre, business centre and webspher . Review collected by and hosted on G2.com.

If we can make it a bit faster ,like whenever we want to open configurator or system management it takes a lot time.if we will make a bit faster and logging can be better also. Review collected by and hosted on G2.com.