It provides a single point of truth for the Inventory, Catalog Management, Returns/Exchanges, PO's and transfer order management, better alerting mechanisms. It provides both B2C and B2B end-to-end fulfillment. It keeps track of the demand, supply, and safety stock and it provides real-time updates on the inventory and publishes accurate inventory pictures across all the selling channels. It provides the Call Center and Store Management Application as part of the Sterling Selling & Fulfillment Suite. The call center is the UI application that CSR can use to place orders and manage the orders, provide customer appeasement in case of customer is dissatisfied with the purchased product, create return/exchanges on behalf of the customer. The Store staff uses the Store Application for fulfilling Ship from Store or Pick Up from Store orders. It provides the different features of pick & pack.
Overall using OMS will enable the retailers to provide a seamless experience to the consumers and overcome the problems of underpromising and overpromising. Review collected by and hosted on G2.com.
The one disadvantage of IBM Sterling is that it cannot be directly integrated with other systems. We need IBM Integration Bus (IIB) for any integration with the other systems. Review collected by and hosted on G2.com.
81 out of 82 Total Reviews for IBM Sterling Order Management
Overall Review Sentiment for IBM Sterling Order Management
Log in to view review sentiment.
User Friendly UI & you can easily setup your home page as per your convience. Review collected by and hosted on G2.com.
Not a major issue but they should work on their real time help/assistance for their customers. Review collected by and hosted on G2.com.
Businesses looking for order processing that is frictionless will find that IBM Sterling Order Management is a game changer. Its powerful features improve customer experience, optimize inventories, and streamline operations. It's essential for any business trying to improve order fulfillment because of its user-friendly interfaces and potent analytics." Review collected by and hosted on G2.com.
It costs a little bit more than other platform,There are few glitches which comes at the times of order processing and restricts us from processing a order which can be improved. Review collected by and hosted on G2.com.
Its highly flexible and scalable, and it uses automation also, it can do real-time inventory visibility, order tracking, and flexible delivery options and much more..It can efficiently communicate data with eCommerce platforms, ERP systems, CRM systems, and third-party providers, also it manages orders from multiple channels and uses it in order tracking in order lifecycle which is very efficient for end user of this system Review collected by and hosted on G2.com.
the maintenance and support costs for this app is high, also training for this application also can be very costly, we need to hire specialized trainers to train resources which are not easily available in the market, also when it comes to regulatory compliances, we have to implement them manually everytime in this application.. one more thing to note is that the communication with third party apps can be time taking i meant that the development and configuration for the new partners will take time. Review collected by and hosted on G2.com.
IBM sterling order Managment is one of the best, easy to use solution for managing orders which provides end to end tracking of orders which helps our business to track all orders efficiently, it also provides analytics based on data and provides complete order orchestration, for any kind of issues they also provide resolutions. Review collected by and hosted on G2.com.
While their is not much to dislike about this application but i think they can improve on order tracking by implementing better UI and use any other map service to show location of order. Review collected by and hosted on G2.com.
It's very helpful when it comes to handling multiple order channels, it's helping us to track orders from our mobile application and web app, best part is that we don't have to think about the scalability aspects as it manages or tracks any level of orders without any issues. Review collected by and hosted on G2.com.
I think order dashboard should have features for analytics so that we can compare our orders from previous years or months and calculate total growth rate. Review collected by and hosted on G2.com.
I like interactive UI provided by IBM Sterling Order Management Software with different analystics provided. Also its capability to manage and monitor order from different challens is a great to use. Review collected by and hosted on G2.com.
REST API to automate the integration with third party tool need some improvement in terms of availablity of the APIs and output format of the some of the APIs. Review collected by and hosted on G2.com.
AI powered technology providing intensive insights to improve customer experience and reducing costs. Review collected by and hosted on G2.com.
Lack of customizable reporting and analytics Review collected by and hosted on G2.com.
The most helpful part of this platform is the easy use of the UI and the Interactive nature of the application. Review collected by and hosted on G2.com.
No adjustment required as per my opinion. Review collected by and hosted on G2.com.
I can use it for my enventory and can easily manage it. It has a user friendly and minimalist UI design which makes it much more easier. Name of the IBM makes it more reliable and trustable. Review collected by and hosted on G2.com.
The pricing could be a little better. Actually, It is okay when considering the pluses. But one can consider it as a disadvantage and choose another product instead. Review collected by and hosted on G2.com.
AI powered insights giving a purview of entire order cycle helps to fulfil order cycle effectively. Review collected by and hosted on G2.com.
Inventory insights should be more effective or real-time. Review collected by and hosted on G2.com.
