HungerRush for Restaurants Pros and Cons

When it comes to ease of ordering on the employee side and customer side. HungerRush has most POS companyies beat. It has always been seemless for even the most complicated menu items like Pizzas. They tackle the right features in their menu builder without being over complicated. Review collected by and hosted on G2.com.

Where HungerRush lacks is how they limit themselves. Without the availbility of integrations with other software and services, they fail to keep up with the growing market. From marketing to restaurant management, by trying to do everything themselves, they can not offer a great service in these areas. Where other POS companies can utilize 3rd party services with direct integration, they let the customers decide which services work for their restaurant. Review collected by and hosted on G2.com.

We own a succssful pizzeria called The "Original" JJ Twigs in a suburb of Chicago. We changed over from another very well known POS system on April 2023. As this is about being honest, our "Go Live" fell between the cracks as they were shifting how they bring on board/prep a new client. Things happen but it was how they reacted that has been the selling point. They circled the wagons and gave us full attention. The impact was I had to rely on Customer Support a bit heavier than I intended and I can say it has been nothing but exceptional- even after almost a year. Dylan Herzog is my go to support specialist and is nothing short of exceptional.

The POS system itself is very easy to use and I have found that in many areas the way the software works is so much easier and less cumbersome than the prevuious systems we owened. The logic that runs the system processes are simplistic and very well thought-out but are also VERY effective.

If you are searching for a product- you really have to give this a thorough look over and cosnideration. Review collected by and hosted on G2.com.

Well, as I said, the install was a nightmare but this is not their norm. I was shown the new system that they were implementing when we "fell through the cracks" and I wish I could have this for my personal use. I highly doubt you willl experience the same.

What else have I found to be lacking? I hate to say it but really nothing! Review collected by and hosted on G2.com.

Hungerrush has been an integral part of my carry out and delivery pizza business for years. The system has everything we need and the user interface is super user friendly.

The best part of HungerRush is it has given me (as an independent) to compete with the major franchises. The mobile app they custom built for my company has been a huge success. Customers love the built in rewards system and the smooth user interface. Having the mobile app took my business to the next level.

Lastly my account manager Kelsey Manning has been amazing. Always has solutions for the ever changing pizza business ready to implement for me.

Amazing service, amazing user interface for the employees and customers, and amazing mobile app. I look forward to using HungerRush for all my current and future restaurant needs! Review collected by and hosted on G2.com.

Nothing. The system is so robust it has a solution for my restaurants every need. Review collected by and hosted on G2.com.

I like that HungerRush implements it all under one POS. Marketing, online ordering, loyalty. Review collected by and hosted on G2.com.

If you don't have the right sales rep or customer success manager there are a lot of pieces you can miss. The rollout and maintenance of your system seems to be lost in the shuffle after initial install. Review collected by and hosted on G2.com.

Hunger rush is easy to use, I have had this company for 10+ years. I love the online ordering and Kelsey is great to work with. Review collected by and hosted on G2.com.

There isn't anything I dislike about hunger rush Review collected by and hosted on G2.com.

We love that when you call tech support they are there for and dont have to call you back. The delivery portion of the system is great and keeps my drivers organized. Kelsey Manning is the Greatest! Review collected by and hosted on G2.com.

Nobby in billing ever answers there phone. Not to mention Im always getting weid charges. Once agian if it wasnt for Kelsey Manning fixing all my problems I would of already left HungerRush. Review collected by and hosted on G2.com.

I like the consistent access to the Support team, the sleek view of the mobile and desktop app provided, the responsiveness of our Customer Success Manager (Rachel C), and the extensive reporting options the system offers. Review collected by and hosted on G2.com.

The Inventory system is not reliable and problematic. Some issues, especially in regard to Inventory, brought to the support team can not be solved. No access to hand-held tablets that function similarly to alternative POS companies. No ability to track pooled credit card tips for staff. Review collected by and hosted on G2.com.

Easy system to use. Anyone with limited tech abilities should be able to operate and manage the system. Employees with limited to zero tech abilities can take a nd manage orders. Tech support is second to none. Always there, and almost always resolves the issue on the first call. Anytime there is an issue, it is most likely due to user/human error versus an actual bug in the software. It is very close to being bullet-proof. Finally, the hardware is built to work in tough environments such as warm kitchens. Review collected by and hosted on G2.com.

Not much to dislike really. The system is functional and focusses on being that more so than being modern with swipe capabilities such as a smart phone. Review collected by and hosted on G2.com.

Ability to design and update our menu as needed. Support is great if there is an issue. Cloud based is a benefit. Review collected by and hosted on G2.com.

Like for them to integrate with 3rd party without having to go through another service. Would like to have option to use a CC processor we choose Review collected by and hosted on G2.com.

From customer service to leadership, HungerRush is one of the best companies in the industry and always willing to listen to our needs. Review collected by and hosted on G2.com.

So far Nothing!

For over 10 years I still have not found a problem that has not been resolved . Review collected by and hosted on G2.com.