Hotel Reputation Management Reviews 2025: Details, Pricing, & Features

Verified User in Hospitality

Enterprise(> 1000 emp.)

Validated Reviewer

Review source: G2 invite

Incentivized Review

Nov 13, 2017(Original Oct 24, 2017)

"Impossible to manage all your hotel's review sites? USE ReviewPro"

What do you like best about Hotel Reputation Management?

It becomes nearly impossible to monitor the dozens of booking and review sites! Busy hotel managers don't have the hours it takes to log into and check all the sites. ReviewPro does that for you, with an easy to review dashboard. They aggregate over 150 OTAs and review sites and show how you compare to others in your region and category. They also have an app!!! Review collected by and hosted on G2.com.

What do you dislike about Hotel Reputation Management?

Almost too generic, and the in-depth information provided is somewhat arbitrary. Takes a bit of work to get the tickering system tailored to what you want. Review collected by and hosted on G2.com.

Recommendations to others considering Hotel Reputation Management:

Use the trial before committed to ensure the features are right for you and your hotel needs. Review collected by and hosted on G2.com.

What problems is Hotel Reputation Management solving and how is that benefiting you?

Increasing review scores means an increase in RevPAR.. this software is gold! (The management team is still utilizing this software following my recommendation) Review collected by and hosted on G2.com.

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Helpful?

Admin Approval Link

Hotel Reputation Management Overview

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What is Hotel Reputation Management?

Hoteliers around the world use ReviewPro's Online reputation management solution to gather and analyze guest feedback from over 175 sources in 45 languages. All the feedback is presented to you in an easy to read dashboard. Use the ReviewPro Global Review Index™, the industry-standard online reputation score, which allows you to benchmark an individual hotel, group or brand across the board. The Semantic Analysis will let you track your strengths and weaknesses across 500 hospitality-specific concepts, help you understand the real-time sentiment and increase guest satisfaction over time. Compare and track your performance against that of your competitors to gain a competitive edge. In addition to an online reputation management tool and guest satisfaction surveys, ReviewPro also has other products like auto case management and a messaging platform with a chatbot that deliver guest experience automation to hotel brands and independents alike.

Hotel Reputation Management Details

Discussions

Hotel Reputation Management Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Russian, Spanish, Thai, Turkish, Chinese (Simplified)

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Product Description

Hotel Reputation Management is a cloud-based solution to deliver better guest experiences and increase your ranking on review sites and OTAs.

Seller Details

Seller

ReviewPro

Year Founded

2008

HQ Location

Barcelona, Catalonia

Twitter

@ReviewPro
8,597 Twitter followers

LinkedIn® Page

www.linkedin.com
109 employees on LinkedIn®

Overview Provided by:

Zoe Koumbouzi

Recent Hotel Reputation Management Reviews

5/14/2020

Verified UserSmall-Business (50 or fewer emp.)

4.5 out of 5

"Eccellent app for hotels"

i like it because is very smart, easy to use, and is perfect tool to be known by potential customers. i enjoyed it and i like very much stats

11/13/2017

Verified UserEnterprise (> 1000 emp.)

4.0 out of 5

"Impossible to manage all your hotel's review sites? USE ReviewPro"

It becomes nearly impossible to monitor the dozens of booking and review sites! Busy hotel managers don't have the hours it takes to log into and c...

6/10/2016

Verified UserSmall-Business (50 or fewer emp.)

4.0 out of 5

"Excellent solution to keep track on your online hotel reputation"

I recomend this solution to some of my clients which are hotels. I thinks it´s a great tool for the hotels to know what they are doing good and wha...

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Hotel Reputation Management Media

Hotel Reputation Management Demo - Competitive analysis

Compare your online reputation to that of your CompSet over any selected period of time.

Hotel Reputation Management Demo - Sentiment Analysis

Gain a deeper understanding of written guest feedback with our text analytics tool. Find out what is driving your ratings and what you can do to improve guest satisfaction at your property.

Hotel Reputation Management Demo - Dashboard

Benchmark an individual hotel, group of hotels or brands online reputation score with the industry-standard GRI™, calculated from reviews aggregated from 175 OTAs and review sites in 45+ languages.

Hotel Reputation Management Demo - Response templates

Use templates and save time responding to reviews from an easy to use dashboard.

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Small-Business(50 or fewer emp.)

May 14, 2020(Original Oct 04, 2019)

Business partner of the seller or seller's competitor, not included in G2 scores.

i like it because is very smart, easy to use, and is perfect tool to be known by potential customers.

i enjoyed it and i like very much stats Review collected by and hosted on G2.com.

maybe it's too cumbersome, i would to use a more user friendly app Review collected by and hosted on G2.com.

consider smart use user friendly use Review collected by and hosted on G2.com.

i have finally found a splendid app for my hotel management Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising

Jun 10, 2016

I recomend this solution to some of my clients which are hotels. I thinks it´s a great tool for the hotels to know what they are doing good and what they are doing wrong. Review collected by and hosted on G2.com.

I think they don´t have an actual office in my country. Maybe if they do, the could have more presence in this market. Review collected by and hosted on G2.com.

All I can say is that every client of mine that decided to acquire the product, they all ended up satisfied with it. Review collected by and hosted on G2.com.

I am not the user of the software. I´m a marketing consultant. Review collected by and hosted on G2.com.