Hook Pros and Cons

- Quickly identifies at risk accounts based on a number of different factors

- Allows me to see who the power users are at my accounts, especially helpful if they are contacts I hadn't met before

- Really quick and easy overview of my customers usage metrics Review collected by and hosted on G2.com.

- It would be nice to have the ability to turn metrics into reports that we could share with customers in a concise way Review collected by and hosted on G2.com.

The platform provides us with really valuable insights into our customers health metrics, making it possible to work really effectively both on a 1:1 basis and at-scale. As a team, they're really great to work with and i've always felt well supporte by them. Review collected by and hosted on G2.com.

Suggested Actions could be more effective by adding additional context and reasoning behind the suggestions. I'd love to see more of the "why" behind the Suggested Actions feature. Review collected by and hosted on G2.com.

- Hook provides me with a both a high level view of my customer base as well as being able to drill deeply into individual accounts. The amount of data Hook can absorb to provide both real time data on the customer and start to look at predictive anayltics is fantaistic.

- The number of different metrics I'm able to observe support me in idetifying the health of the account and dig deeper into usage, identifying possible issues before they arise.

- The interface itself is easy to navigate and understand once you learn your way around. Review collected by and hosted on G2.com.

- Nothing to really dislike. Bw aware that it will take a little time for all the correct data feeds to be absorbed and for the platform to learn everything it needs to, but this is all handled extremely well by the team at Hook who guide you through everything and are always on hand to support. Review collected by and hosted on G2.com.

Ease of Use, ease of implementation, great Customer Support. Review collected by and hosted on G2.com.

there are some limitation in reporting but the team is working to improve it Review collected by and hosted on G2.com.

Easy to use and navigate around, the breadth and depth of detail it provides, the fact it can be customised to fit specific requirements. Review collected by and hosted on G2.com.

The 'engagement level' score isn't always an accurate reflection of the customer situation. Review collected by and hosted on G2.com.

Hook uses our platform's own data to predict renewals, expansion and platform adoption. Most of the predictions (~80%) are pretty accurate. What really impressed us is that Hook is able to take in all our platform feature usages, contract and renewals data and derive what features in the platform would drive higher renewal/expansion results. Review collected by and hosted on G2.com.

Hook is still a newer product compared to other tools in the space so I'm sure it is already on their roadmap - reporting capabilities is the only feature I can think of at the moment Review collected by and hosted on G2.com.

I loved the Hook software as soon as I saw it in action. It's simple but powerful, easy to access exactly the data you need and shows me board ready forecasts as well as boots on the ground CSM reports and triggers. Review collected by and hosted on G2.com.

The predition modeller is improving all the time as it learns what good looks like for Exclaimer Review collected by and hosted on G2.com.

Incrdibly easy to use, the tool is very intuitive. With Hook I can get a very quick overview on customer health metrics and easily identify areas that need attention. Review collected by and hosted on G2.com.

Nothing to really add here, I just look forward to seeing how this tool evolves and how much more we can get from it. Review collected by and hosted on G2.com.

The platform is intuitive to use and has a modern interface, with an easy learning curve. I can quickly see churn risk factors for accounts, trends, and overall engagement for an account. The onboarding team has been especially helpful and is receptive to feedback. Review collected by and hosted on G2.com.

Some refinements needed in the presentation of data and risk metrics which the onboarding team is aware of. Some issues with the platform UX which still feels as if it's in an early state, but again their UX team is all ears on feedback. Review collected by and hosted on G2.com.

The platform is continuously being developed to make sure we have everything we need to serve our customers as best we can. I enjoy reviewing the adoption statistics and to see how my customers are trending as well as the proactive recommendations of what I can be improving with each customer. The additional insights mean that my work is more informed and data driven. Review collected by and hosted on G2.com.

There's nothing really that I dislike. Overall the platform is great and when we do have product feedback or have hit a snag with something, the team are extremely responsive and we get to a resolution quickly. Review collected by and hosted on G2.com.