Hook Features
What are the features of Hook?
Customer Information
- Customer Health Scores
- Customer Monitoring
- Customer Profiles
- Playbooks
- Product Engagement
Predictions
- Churn Risk
- Upsell Opportunities
Platform
- Reporting & Dashboards
- API & Integrations
- Data Import & Export Tools
- Workflow Capability
- Notifications
- Customization
- Scalability
- Performance & Reliability
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Filter for Features
Customer Information
Customer Health Scores | Provides users a customer-specific score to determine the overall satisfaction of each customer. This feature was mentioned in 33 Hook reviews. | 83% (Based on 33 reviews) | |
Customer Monitoring | As reported in 33 Hook reviews. Monitor customer actions overall as well as their interactions with different teams within the company, such as the support team | 90% (Based on 33 reviews) | |
Customer Profiles | As reported in 31 Hook reviews. Gain a holistic view of your customers. Create customer profiles based on data pulled in from multiple sources including CRMs, service desks, marketing tools, and financial systems such as accounting and payroll software. | 85% (Based on 31 reviews) | |
Playbooks | Based on 25 Hook reviews. Create and structure key customer success processes into a "playbook" to create unified team best practices for handling customers. | 74% (Based on 25 reviews) | |
Customer Segments | Based on 25 Hook reviews. Separate customers into similar segments based on criteria such as subscription models, support needs, or usage behaviors to allow for more personalized and specific attention. | 88% (Based on 25 reviews) | |
Product Engagement | Identify which customers are getting the most out of your products or services and highlight those who have not yet fully adopted or may need further training. This feature was mentioned in 30 Hook reviews. | 89% (Based on 30 reviews) | |
Surveys | Allows users to create and send out surveys to customers to determine net promoter scores and other key satisfaction information. This feature was mentioned in 17 Hook reviews. | 59% (Based on 17 reviews) |
Predictions
Churn Risk | Calculates the risk that your customers will not renew or continue using your product or service. 30 reviewers of Hook have provided feedback on this feature. | 87% (Based on 30 reviews) | |
Upsell Opportunities | As reported in 26 Hook reviews. Discovers and highlights factors that lead to upsell opportunities. | 79% (Based on 26 reviews) | |
Custom Triggers | Based on 24 Hook reviews. Allows users to set custom triggers to signal actions that will lead a customer to act in a particular way. | 81% (Based on 24 reviews) | |
Machine Learning | Based on 22 Hook reviews. Ability for the platform to learn and improve predictions based on previous customer behavior and a growing database of customer information. | 88% (Based on 22 reviews) | |
Service Quality Assurance | Based on 13 Hook reviews. Service quality is measured in real time to provide alerts to case managers on opportunities for improvement | 94% (Based on 13 reviews) | |
Analytics | Provides dashboards and reports to describe profiles and trends. 14 reviewers of Hook have provided feedback on this feature. | 87% (Based on 14 reviews) | |
Revenue Impact | As reported in 13 Hook reviews. Measures the business value of each customer and their contribution to the company bottom line. | 90% (Based on 13 reviews) | |
Artificial Intelligence | Based on 11 Hook reviews. AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions. | 88% (Based on 11 reviews) | |
Sentiment | The product automatically discerns customer sentiment from text and/or calls for proactive action. 11 reviewers of Hook have provided feedback on this feature. | 89% (Based on 11 reviews) | |
Retention | Calculates the likelihood of your customers continuing to use your product or leaving. This feature was mentioned in 16 Hook reviews. | 90% (Based on 16 reviews) |
Platform
Reporting & Dashboards | Access pre-built and custom reports and dashboards for viewing This feature was mentioned in 30 Hook reviews. | 81% (Based on 30 reviews) | |
API & Integrations | The number of sources from which the platform can pull customer data and how well those integrations are supported. This feature was mentioned in 27 Hook reviews. | 88% (Based on 27 reviews) | |
Data Import & Export Tools | As reported in 27 Hook reviews. Ability to input, modify, and extract data from the application in bulk through a structured file. | 87% (Based on 27 reviews) | |
Workflow Capability | Automates everday customer success functions for more efficient and effective day-to-day processes. This feature was mentioned in 28 Hook reviews. | 83% (Based on 28 reviews) | |
Notifications | As reported in 27 Hook reviews. Set alerts for customer actions in order to respond quickly and proactively. | 84% (Based on 27 reviews) | |
Customization | Based on 25 Hook reviews. Allows administrators to accommodate their unique process. Includes ability to create custom objects, fields, rules, calculations, and views. | 85% (Based on 25 reviews) | |
Scalability | As reported in 28 Hook reviews. Ability for the platform to grow with the user's company and support an increasing number of customers and users within the platform. | 90% (Based on 28 reviews) | |
Data Security | The measures taken to ensure that the customer data being held within the platform is being hosted in a safe environment and is not prone to risks. 22 reviewers of Hook have provided feedback on this feature. | 94% (Based on 22 reviews) | |
Performance & Reliability | As reported in 28 Hook reviews. Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond. | 93% (Based on 28 reviews) | |
User, Role, and Access Management | As reported in 24 Hook reviews. Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. | 89% (Based on 24 reviews) | |
Health Score | Based on 17 Hook reviews. Generates a score that represents the likelihood of customer churn and customer satisfaction. | 87% (Based on 17 reviews) | |
Customer Profiles | As reported in 16 Hook reviews. Catalogues and organizes a profile for each customer where every data point is attributed to. | 89% (Based on 16 reviews) | |
Notifications | Set alerts for customer profiles in need of urgent attention and resolution. 11 reviewers of Hook have provided feedback on this feature. | 85% (Based on 11 reviews) |
Product Analytics
Account-Level Analytics | Ability to see analytics at the account level. | Not enough data | |
User-Level Analytics | Ability to see analytics at the user level. | Not enough data | |
Segmentation | Ability to compare usage across segments such as role, company size, etc. | Not enough data | |
Funnels | See how users move though a product via grouped page sequences | Not enough data | |
Alerts | Receive automated alerts and reports based on gains or losses in performance. | Not enough data | |
Multi-Product Analytics | View analytics for multiple products in a single dashboard, including cross-product engagement | Not enough data | |
User Scoring | Scores customers and visitors to identify at-risk or thriving accounts. | Not enough data | |
Integrations | Breadth and functionality of integrations with third-party products. | Not enough data |
Sales Team
Flexible Sales Process | Can operate under at least two distinct sales methodologies | Not enough data | |
Training Mode | Includes recording and review capabilities to train new salespeople or review old deals | Not enough data | |
Playbooks | Creates and stores multiple playbooks for sales | Not enough data |
Intelligence
Opportunity Identification | Highlights cross-sell, upsell, and white space opportunities | Not enough data | |
Zero-touch Renewals | Can fully automate the deal renewal process | Not enough data | |
Smart Content | Suggests content appropriate to stage and tone of the deal | Not enough data |
Mapping
Multiple Org Charts | Allows multiple relationship maps for each account and opportunity | Not enough data | |
Stakeholder Roles | Includes explicit definitions of stakeholder roles | Not enough data |
