HockeyStack Reviews & Product Details

The support team is unprecedented. Responses to questions or tickets for troubleshooting are extremely thorough as well as timely. No question too small or too complex goes unanswered. Review collected by and hosted on G2.com.

The onboarding was a little clunky, but that was likely due to our team transitions. I think a more widespread, generic training at the start would have been helpful in the first few weeks to increase initial adoption across the team. Review collected by and hosted on G2.com.

HockeyStack's real-time insights have been a game-changer for our marketing strategy. Implementing it was straightforward, even with our complex data sources, and it immediately began giving us valuable attribution insights. We love how it goes beyond surface-level metrics to reveal a deep understanding of each channel and campaign’s contribution to revenue. The dashboard is clear and lets us quickly dive into granular details whenever we need them.

The customer success team deserves special mention—they are incredibly proactive, checking in regularly and offering thoughtful suggestions that actually make a difference. Their support, coupled with their deep product knowledge, has made our experience exceptional. Review collected by and hosted on G2.com.

Getting all our data sources to align perfectly took a bit of work on our end, especially at the beginning. But the team was always available to help troubleshoot, and they ensured that everything worked smoothly in the end. Review collected by and hosted on G2.com.

Hockeystack provides our team powerful insights that no other tool we have found can uncover. There are unlimited use cases for this tool; every team can find a way to utilize the data that comes from it.

Reporting that used to take me months in our CRM can take me less than an hour in Hockeystack due to their design on the backend with timestamping. It has been a gamechanger and life saver with our rapidly evolving board metrics.

When you go with Hockeystack, you're investing in not only the product, but the people too. Review collected by and hosted on G2.com.

Updating this section of my review due to the complete attention and care given from the Hockeystack team. This team truly cares about their product, reputation, and customers. Their customer support is up there with how our current CRM's used to be a few years ago (those who know, know).

Set up is a huge learning curve. Lily was amazing in helping us! But even if you get a great CSM, it took weeks for how things work to "click". If you are the one setting up the tool, be prepared to block off your calendar for at least a week to fully dive in.

Find an internal champion (or a few) to learn the ropes and teach/help others as the logic some reporting is not as intuitive as other BI tools or metrics platforms. There are reports that appear to be working, but if you're in doubt check with their support team as you may still have set it up incorrectly due to the advanced backend they have runnning.

As with every start up SAAS product, there are some bugs that need to be worked through, but Buğra and the rest of the team work over time to fix it all. Also, they are hiring more engineers every day and are rapidly working on improving the product. Review collected by and hosted on G2.com.

The most helpful thing about HockeyStack is that if you're crafty with your CRM and other third party tools, you can plug them all in seamlessly to see your whole GTM department's performance in one place. That place, HockeyStack is also a perfect suitor for communicating performance to your board. It's the best data tool I've found in 5+ years to communicate GTM data up, down, and across your organization. HockeyStack is now the most important part of my repeatable playbook to scale GTM at enterprise B2B organizations. Review collected by and hosted on G2.com.

What some might dislike about HockeyStack is actually something I really like about it. They are a startup. That means what might be normal to you can be an edge case for them. All of these instances have been swiftly addressed and customized for some needs. If using a more enterprise company as my GTM BI tool, a 1-800 number would be stuck in my face and I'd have to hire consultants and a dedicated GTM BI professional who would take 6 months+ for me to even look at something to review the first time. Review collected by and hosted on G2.com.

Based on my experience with attribution systems, there were two choices:

• Hire a team of engineers to design, build, and implement a system (which will often be broken both intellectually and implementation-wise unless they are experienced in attribution systems).

• Or engage HockeyStack, who has obsessed over the B2B attribution problem for years, to implement a flexible attribution system in 4 weeks for a fraction of the cost.

The team was on top of things (Shirley & Buğra) and were super knowledgeable about both the product and B2B attribution; my speed was often the blocker on implementation, which was a refreshing experience!

I believe the choice is clear for anyone in the B2B space. Review collected by and hosted on G2.com.

I had occasional issues with the HubSpot <> HockeyStack integration; however, the team was always on top of it and immediately resolved any issues. Review collected by and hosted on G2.com.

The customization, reporting potential, all the data sources in one place, the ability to view so many attribution models, integrating is fairly easy, lots of updates are coming quickly Review collected by and hosted on G2.com.

The platform is a bit buggy, still need some refinement on how the platform is designed/laid out, wish to be able to add rich text modules on dashboards Review collected by and hosted on G2.com.

Hockeystack is a very flexible tool - every single touchpoint or definition can be tailored so that it fits our business' needs.

This means that once deployed, its data is relevant to us and provides useful insights that can help inform us of campaign performance and channel ROI. Review collected by and hosted on G2.com.

The problem of being a super flexible and customisable tool is that there isn't a lot of out-of-the-box features. Everything needs to be built from the ground up, including segmentations, goal definitions, touchpoint definitions, etc.

Therefore, the initial deployment can be quite a bit time-consuming. Review collected by and hosted on G2.com.

With Hockeystack, we've been able to make thoughtful decisions around which marketing tactics are producing impactful results on pipeline and closed-won business. We use the tool on a daily basis to measure performance against goals, highlight themes/topics resonating with prospective buyers, and proof out the value of marketing investments. We also measure performance marketing influence, pacing, and holistic conversion rates throughout the funnel. Review collected by and hosted on G2.com.

Since many stakeholders work outside the platform, it can be tough to embed or export reporting elsewhere for broader visibility. In the future it'd be fantastic to be able to embed reports in external presentations, or export .pngs to be embedded in slides. It can also be overwhelming sorting through many dashboards and reports, so enabling teams with folder functionality would be helpful as well! Review collected by and hosted on G2.com.

Over the years, I have had the pain of trying to get really good mixture of analytics and attribution when it comes to letting me know how much our marketing efforts are influencing and what impact its having. HockeyStack is the best for this to date and here is a few reasons why:

1 - HockeyStack, paints a much better strategic picture when it comes to understanding the impact of all our marketing efforts and it' connect to revenue. Not only does it help us understand what's working, it enables us to make quicker data driven decisions to scale quicker.

2 - HockeyStack brings all our paid efforts in one place. The marketing performance tracking by the platform gives us a view of influence and lift beyond metrics provide by other data providers and delivers insights which we can confidently action on some.

3 - Strategic Support and Collaboration . For us, this is a huge benefit. Our company is looking to scale at an sustainable pace and having Hockeystack is almost as an extension of our marketing team, which has been great. They take our data and collaborative with all our team in achieving our marketing goals. Not many providers offer such.

4 - We have seen good value with the intent feature offered by HockeyStack when it comes to indentifing our traffic and mathcing them to our ICP. This has saved us from more tool bloat in this area and our revenue team is now enabled to grab this data and act on it. Understanding where a potential customer is in the buying journey allows our BDRs and AE's to personalize their approach and focus their efforts on those prospects most likely to convert. This increases sales efficiency and effectiveness that consequently impacts revenue growth.

Conclusion:

HockeyStack proves to be an essential tool if you seek to improve your marketing and sales effectiveness through insights compelled by data. With its ability in detailed attribution analysis, performance tracking, strategic support as well as intent tracking, it's quickly becomming our best friend at a marketing level. Review collected by and hosted on G2.com.

Potential users should set aside time not only for the initial setup with the HockeyStack team but as well for carrying out an ongoing collaboration which will help scale efforts strategically. It is time-consuming, but one that can bring immense benefit to those prepared to invest the initial hours or so required.

One of the aspects of Hockeystack which I find somewhat of a dislike is the loading time for the reports. It provides priceless insights at the platform, though takes a little bit of time in generating reports and sometimes won't load at all. This causes certain delays to manifest during presentations, leaving room for awkward pauses and needs to be addressed. This is a small inconvenience compared to the overall benefits of the tool but this, definitely being an area, could be improved for user ease. Review collected by and hosted on G2.com.

The tool’s intuitive interface makes it easy to track user behavior and measure the impact of our marketing campaigns. The real-time data has helped us make quick, informed decisions, Highly recommend it for teams looking to level up their analytics game! Review collected by and hosted on G2.com.

The initial setup can be a bit complex, especially for teams without a dedicated analytics expert. Additionally, some of the more advanced features have a learning curve. Lastly, while the tool integrates well with most platforms, I wish there was functionality to automatically push insights out of HockeyStack and into CRMs, Salesforce, etc. Review collected by and hosted on G2.com.