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4.4 out of 5
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HGS Agent X
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4 HGS Agent X Reviews
3.9 out of 5
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NK
Nikhil K.
Senior Manager (IT) - Capital Market
Capital Markets
Mid-Market(51-1000 emp.)
What do you like best about HGS Agent X?
omnichannel support, reduced after call work, infrastructure Review collected by and hosted on G2.com.
What do you dislike about HGS Agent X?
integration and automation for two similar functionalities can clash with each other with obotic process automation if the scope is not well defined Review collected by and hosted on G2.com.
PR
Piyush Narayan R.
Manager- Marketing
Enterprise(> 1000 emp.)
What do you like best about HGS Agent X?
This tool is mainly used by our customer support team to streamline the handling process and automate the same to increase the efficiency manifold. The features which prove to be a winner for HGS Agent X are its fluid analytics, you can have a 360-degree view of the customer's activity and use of AI works like a magic. Also, nobody notices this but the UI/UX of this feature-loaded platform is very intuitive. Review collected by and hosted on G2.com.
What do you dislike about HGS Agent X?
New in the market, It has to fight its own battle with the likes of Exotel. Though now their list of clientele is quite impressive but they need to prove their utility. Also, the admin dashboard does not support integration with our CRM. All in All there are no concrete point to dislike this product at this point. It simply solves the purpose at an attractive price point. Review collected by and hosted on G2.com.
SK
Sravan K.
Senior Human Resources Manager
Small-Business(50 or fewer emp.)
What do you like best about HGS Agent X?
AI-powered agent assist to help agents resolve issues faster and reduce hold time Review collected by and hosted on G2.com.
What do you dislike about HGS Agent X?
Nothing for Now if in case in future I will definitely post it Review collected by and hosted on G2.com.
ST
SHRAVAN T.
Manager
Mid-Market(51-1000 emp.)
What do you like best about HGS Agent X?
Common dashboard having all the things in one place like salary slip and tax deduction chart. Review collected by and hosted on G2.com.
What do you dislike about HGS Agent X?
Interface and login issues. I tried to change my password by option is not working. Review collected by and hosted on G2.com.
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