Herodesk Pros and Cons

I really love how easy it is to use, and how easy it is to implement.

Their AI features are very good, for instance their AI translation and workflows.

I have tried multiple different chat softwares, and many of them feel extremely oldschool and cluttered compared to Herodesk. Review collected by and hosted on G2.com.

I dont have anything negative to say so far, all small issues I have had, have been handled by the awesome support team :) Review collected by and hosted on G2.com.

Making it possbile for us to do better customer support with shorter time-to-answer for our customers.

It's easy to get startet, easy to setup and the number of feature is way above what we need - but we will take it. Review collected by and hosted on G2.com.

I haven't heard any bad thing from the support team. Review collected by and hosted on G2.com.

HeroDesk is incredibly user-friendly with a sleek, minimalistic design that makes handling customer service a breeze. For our e-commerce business, the seamless integration with our webshop is invaluable—it automatically fetches order information, allowing us to quickly view customer order details without switching between systems. This has saved us so much time and ensured we provide fast, accurate responses to our customers.

The team at HeroDesk consistently delivers updates, making sure the system feels modern and stays ahead of our needs. Their support team is always responsive and eager to help, which is essential for a growing business.

If you're in e-commerce and looking for a tool that simplifies customer service while enhancing the overall experience for both your team and customers, HeroDesk is the way to go! Review collected by and hosted on G2.com.

There's honestly nothing I dislike about HeroDesk so far—it’s been smooth sailing and has exceeded all our expectations! Review collected by and hosted on G2.com.

The simplicity and user-friendly nature of HeroDesk stand out the most. Its minimalistic, yet highly functional design, ensures that we can focus on what truly matters - providing a seamless and positive customer service experience.

HeroDesk feels like a modern tool, constantly evolving with regular updates that introduce new features, keeping it ahead of the curve. This ongoing innovation ensures that we’re always working with the latest advancements in customer service technology.

One of the most valuable aspects is the seamless integration with our webshop. It automatically pulls in all order details, allowing us to view customer information instantly within HeroDesk. This makes it incredibly easy to manage inquiries and resolve issues quickly, which has been a game changer for efficiency.

The new chat function is amazing, making real-time communication with customers seamless and efficient. It’s a game changer for providing instant support and improving customer satisfaction!

This is a customer service solution that truly empowers teams to deliver exceptional experiences. Review collected by and hosted on G2.com.

Nothing - it is, compared to other tools, by far the cheapest and the best for me (Global eCommerce company) Review collected by and hosted on G2.com.

Works flawlessly with multiple webshops!

New features being added regulary!

Price is extremely competitive compared to others on this customer-service market Review collected by and hosted on G2.com.

Small startup that are getting more and more features - It is basic (But for me that is perfect!) Review collected by and hosted on G2.com.

It's easy to use, and very minimalistic design.

Which is whats matter, when you just want to give your customers a great experience with our customer service.

They keep updating the system, and giving us new features. And HeroDesk feels like a very morden system.

Super nice with integration to our webshop, fetches all order information directly into HeroDesk. So we can easily see customers' order details.

If you have any questions, they are always happy to help you. Review collected by and hosted on G2.com.

I do not dislike anything at this point. Review collected by and hosted on G2.com.

Gathers my different channels of customer service into one place. Affordable price as well. Review collected by and hosted on G2.com.

Not really anyting - it does as promised Review collected by and hosted on G2.com.