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Herodesk Reviews & Product Details

Herodesk Overview

What is Herodesk?

Herodesk is the simple helpdesk solution for your everyday customer success heroes. Many small and mid-sized businesses struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support tool that lets you organize your customer support in one place. With our tool you’ll regain control of your customer support and never miss another customer question, leading to happy and loyal customers.

Herodesk Details
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Product Description

Herodesk is the simple helpdesk solution for your everyday customer success heroes. Many small and mid-sized businesses struggle with their customer service. At Herodesk, we’ve created a simple and affordable customer support tool that lets you organize your customer support in one place. With our tool you’ll regain control of your customer support and never miss another customer question, leading to happy and loyal customers.


Seller Details
Seller
Herodesk
Year Founded
2023
Twitter
@herodeskio
18 Twitter followers
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®

Anders E.
AE
Overview Provided by:
Entrepreneur

Recent Herodesk Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
5.0 out of 5
"Easy to use live chat and AI features"
I really love how easy it is to use, and how easy it is to implement. Their AI features are very good, for instance their AI translation and wo...
Casper B.
CB
Casper B.Small-Business (50 or fewer emp.)
5.0 out of 5
"Great software"
Making it possbile for us to do better customer support with shorter time-to-answer for our customers. It's easy to get startet, easy to setup a...
Søren S.
SS
Søren S.Small-Business (50 or fewer emp.)
5.0 out of 5
"HeroDesk is a must-have for e-commerce customer service!"
HeroDesk is incredibly user-friendly with a sleek, minimalistic design that makes handling customer service a breeze. For our e-commerce business, ...
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Herodesk Media

Herodesk Demo - How Herodesk Works
Everything in one screen. All your conversations with your customers across channels on one side, and integrations with your backend or e-commerce platforms on the other.
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7 Herodesk Reviews

5.0 out of 5
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7 Herodesk Reviews
5.0 out of 5
7 Herodesk Reviews
5.0 out of 5

Herodesk Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.
G2 reviews are authentic and verified.
Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Herodesk?

I really love how easy it is to use, and how easy it is to implement.

Their AI features are very good, for instance their AI translation and workflows.

I have tried multiple different chat softwares, and many of them feel extremely oldschool and cluttered compared to Herodesk. Review collected by and hosted on G2.com.

What do you dislike about Herodesk?

I dont have anything negative to say so far, all small issues I have had, have been handled by the awesome support team :) Review collected by and hosted on G2.com.

What problems is Herodesk solving and how is that benefiting you?

Making it easy to have conversations with my customers - with a lot of helping features and AI, making the life for my team members 10x easier. Review collected by and hosted on G2.com.

Casper B.
CB
E-commerce Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Herodesk?

Making it possbile for us to do better customer support with shorter time-to-answer for our customers.

It's easy to get startet, easy to setup and the number of feature is way above what we need - but we will take it. Review collected by and hosted on G2.com.

What do you dislike about Herodesk?

I haven't heard any bad thing from the support team. Review collected by and hosted on G2.com.

What problems is Herodesk solving and how is that benefiting you?

Making it easier for us to do good and quick customer service. Review collected by and hosted on G2.com.

Søren S.
SS
Partner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Herodesk?

HeroDesk is incredibly user-friendly with a sleek, minimalistic design that makes handling customer service a breeze. For our e-commerce business, the seamless integration with our webshop is invaluable—it automatically fetches order information, allowing us to quickly view customer order details without switching between systems. This has saved us so much time and ensured we provide fast, accurate responses to our customers.

The team at HeroDesk consistently delivers updates, making sure the system feels modern and stays ahead of our needs. Their support team is always responsive and eager to help, which is essential for a growing business.

If you're in e-commerce and looking for a tool that simplifies customer service while enhancing the overall experience for both your team and customers, HeroDesk is the way to go! Review collected by and hosted on G2.com.

What do you dislike about Herodesk?

There's honestly nothing I dislike about HeroDesk so far—it’s been smooth sailing and has exceeded all our expectations! Review collected by and hosted on G2.com.

What problems is Herodesk solving and how is that benefiting you?

HeroDesk has streamlined our customer service by centralizing all communications and pulling in order details automatically, which saves us time and helps us resolve issues faster, ultimately improving customer satisfaction. Review collected by and hosted on G2.com.

Jimmy V.
JV
Head of eCommerce
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Herodesk?

The simplicity and user-friendly nature of HeroDesk stand out the most. Its minimalistic, yet highly functional design, ensures that we can focus on what truly matters - providing a seamless and positive customer service experience.

HeroDesk feels like a modern tool, constantly evolving with regular updates that introduce new features, keeping it ahead of the curve. This ongoing innovation ensures that we’re always working with the latest advancements in customer service technology.

One of the most valuable aspects is the seamless integration with our webshop. It automatically pulls in all order details, allowing us to view customer information instantly within HeroDesk. This makes it incredibly easy to manage inquiries and resolve issues quickly, which has been a game changer for efficiency.

The new chat function is amazing, making real-time communication with customers seamless and efficient. It’s a game changer for providing instant support and improving customer satisfaction!

This is a customer service solution that truly empowers teams to deliver exceptional experiences. Review collected by and hosted on G2.com.

What do you dislike about Herodesk?

Nothing - it is, compared to other tools, by far the cheapest and the best for me (Global eCommerce company) Review collected by and hosted on G2.com.

What problems is Herodesk solving and how is that benefiting you?

Chat, support tickets, mail, social media inboxes and working across multiple language and countries Review collected by and hosted on G2.com.

Kenneth S.
KS
Selvstændig erhvervsdrivende
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Herodesk?

Works flawlessly with multiple webshops!

New features being added regulary!

Price is extremely competitive compared to others on this customer-service market Review collected by and hosted on G2.com.

What do you dislike about Herodesk?

Small startup that are getting more and more features - It is basic (But for me that is perfect!) Review collected by and hosted on G2.com.

What problems is Herodesk solving and how is that benefiting you?

Herodesk are saving me a lot of time, because I can manage multiple shops from the same login! Also it saves me money! Review collected by and hosted on G2.com.

MK
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Herodesk?

It's easy to use, and very minimalistic design.

Which is whats matter, when you just want to give your customers a great experience with our customer service.

They keep updating the system, and giving us new features. And HeroDesk feels like a very morden system.

Super nice with integration to our webshop, fetches all order information directly into HeroDesk. So we can easily see customers' order details.

If you have any questions, they are always happy to help you. Review collected by and hosted on G2.com.

What do you dislike about Herodesk?

I do not dislike anything at this point. Review collected by and hosted on G2.com.

What problems is Herodesk solving and how is that benefiting you?

They help us keep up with our high level customer service on a daily basis. Review collected by and hosted on G2.com.

KM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Herodesk?

Gathers my different channels of customer service into one place. Affordable price as well. Review collected by and hosted on G2.com.

What do you dislike about Herodesk?

Not really anyting - it does as promised Review collected by and hosted on G2.com.

What problems is Herodesk solving and how is that benefiting you?

Before using Herodesk, I was managing customer service across email, Meta etc.

Now, I have everything stored in one place as well as being able to assign different tickets to different teammembers. Review collected by and hosted on G2.com.