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25 Hemlane Reviews
Overall Review Sentiment for Hemlane
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Great communication with Hemlane.Mitchell Norrie has been awesome to work with and helping us out with any questions. I like to access and easy way to message tenants and get maintenance issues taken care of right from my computer. Will definitely use Hemlane for more units as they are cheaper than regular property managers who are not always that great to begin with. Review collected by and hosted on G2.com.
An app is needed, but it's coming next year. Review collected by and hosted on G2.com.
One stop shopping. It truly does it all. Accounting, rent roll, repairs, messaging, marketing..... I’m in heaven with Hemlane. In my slowest time of year, mid-west winter, even with COVID, I’m booked solid two months in advance. Review collected by and hosted on G2.com.
Well, sometimes I’ll push a button, to do a task. Nothing will happen. But if I refresh, it usually works. But I do it all on iPhone, not a laptop. Plus.... their tech support is on-shore and SUPER friendly and effective. Any trouble, or simple question, they’re so happy to help. Review collected by and hosted on G2.com.
Visibility of dashboard options and mostly the staff support you get. My rep Chanelle has worked diligently to understand my needs and provide the support and understanding I needed. She also checks in with me regularly. Review collected by and hosted on G2.com.
I wish there were options for a bit faster ACH deposit. Maybe 1-2 days max for the fast option. Sometimes the 1st of the month falls on a weekend - could potentially end up waiting 4-5 days for rent money. Review collected by and hosted on G2.com.
Overall I really like Hemlane and intend to transition my other properties to the platform. Normal operations like rent collection, tenant communications, and maintenance coordination works well through Hemlane. For rent collection, you can schedule the rent requests for each tenant, and the platform will automatically remind tenants about upcoming rents and apply late fees. All payments go through the platform and end up in your bank account within a few days. If using the premium level of Hemlane, most maintenance requests are coordinated through Hemlane, which has dedicated personnel to help find local contractors, making the process pretty easy for the owner. I've been very happy with the team at Hemlane, from the customer success rep who set up a call to walk me through the platform and checked up every once in a while to the maintenance coordinators who consistently follow up on the repairs requests.
I've recently gone through a tenant turnover through Hemlane. The technology here is great; I was able to create a single listing on Hemlane and have it automatically update many rental listing sites (though some are "Premium Listings" and require additional payment). I am able to see all applications on one dashboard, request tenant screenings, and see the results and recommendation all in one dashboard. For out of state investors like myself, Hemlane can also help find a local person to handle the turnover, including repairs, showings and tenant selection. Review collected by and hosted on G2.com.
The only concern I've had about Hemlane is that they don't have boots on the ground, being an online platform. When things are operating normally, this may be fine. However, if shit hits the fan with the tenant, a standard property manager service would handle things like tenant evictions and potentially representing in court if it gets that far. But with Hemlane you would have to handle this yourself. That being said, I do think the benefits of Hemlane outweigh this drawback. Review collected by and hosted on G2.com.
Dana and the whole Hemlane team have made themselves available to make sure I'm comfortable and informed. Review collected by and hosted on G2.com.
I have to add many of my transactions manually. The financials could have a little more detail which Dana has mentioned is coming in a future release. Review collected by and hosted on G2.com.
I don't know how Hemlane made it: the company gives red carpet services with such a low price! The software is very easy to use, gives all functionalities I need. It even pays premium membership to Rocket Lawyer.com. I found the tenant income verification tool very useful in tenant screening. The maintenance service is fast, transparent, and at reasonable prices. Review collected by and hosted on G2.com.
In the future, I hope Hemlane can do more to make tenant turn-over even easier. Currently Hemlane introduces local real estate agents to help turn-overs. Review collected by and hosted on G2.com.
Comprehensive features to manage investment properties, including tenant application, rent collection, maintenance requests, and more Review collected by and hosted on G2.com.
Nothing to complain! Having a mobile app will be better. Review collected by and hosted on G2.com.
I like how I can handle all aspects of my property management business on one platform. Review collected by and hosted on G2.com.
Nothing I can think of at the moment. I wish I knew about Hemlane years ago when I first started as a Property Manager. Review collected by and hosted on G2.com.
