Helpshift Pros and Cons

Easy to use, training by the team to make sure you're using it to the full abilities Review collected by and hosted on G2.com.

Nothing at this time - everything is good Review collected by and hosted on G2.com.

Helpshift is a very useful platform and is one of the most important for performing my work. Review collected by and hosted on G2.com.

Taking into account its importance in my daily life, what bothers me the most are the frequent bugs that make it difficult to provide excellent service. Review collected by and hosted on G2.com.

The ticket claiming system and the different views. Review collected by and hosted on G2.com.

The system makes it feel "inappropriate" to take a colleague's ticket, and some of them go a long time unanswered. Review collected by and hosted on G2.com.

The ease with which you can work. The flow of information makes it easy to follow. Review collected by and hosted on G2.com.

A few customizations are not available at this time with Helpshift, but after speaking to the team, they have been able to look into it. Review collected by and hosted on G2.com.

I can find everything pretty easily from the menus etc, CustomBost, etc developing is "easy".

Auto answers are easy to set and manage.

AI development is a great plus, though we don't at the moment have enough resources to utilize it properly, it's on the to-do list.

Co-operation with success manager works swiftly and easily, Nicola always is available to answer tricky questions and gets back to us quickly! Review collected by and hosted on G2.com.

Sometimes some occasional problems, but the HS support team has been a great help and these issues have been resolved VERY swiftly!

Better mobile support, since I don't always have my laptop or PC nearby, so it would be great as a team lead to having a possibility to check tickets swiftly and easily from the mobile interface.

The mobile interface could look better as well for the customer, but I hope the new Helpshift FAQ etc design comes soon for everyone! Review collected by and hosted on G2.com.

I can link with game players effeciently. Review collected by and hosted on G2.com.

I sometimes ask customer service questions, but the reply is very slow. Review collected by and hosted on G2.com.

The interface is uncluttered and straightforward to use. Allows the metering of triggers, inclusion of tags and division by queues (related to each specific subject) Review collected by and hosted on G2.com.

Drops or failures in the system directly impact the operation. The search engine is also imprecise at times, and there are difficulties in integration with the database Review collected by and hosted on G2.com.

Helpshfit has provided us with complete information about the interactions our customers make and details the best way to solve a problem effectively and optimizes the management of daily requests made by our customers. Review collected by and hosted on G2.com.

Since this platform is highly valued and used by large corporations, its packages and plans are expensive, especially if a plan is required where technical service is required, which is necessary because its use is complicated to apply it to a company. Review collected by and hosted on G2.com.

Integrates well with our product and easy to use. Review collected by and hosted on G2.com.

Opaque pricing structure.

Removal of feature Review collected by and hosted on G2.com.