Helpshift Pros and Cons

The AI bots! AI bots are not a unique idea, but the way Helpdesk has implemented them has been exceptional. I have worked on various platforms which provided AI bots, but the experience was not quite fascinating. The AI bot installed in the software is very trained and helps the customer with their exact query and thus helps eliminate a lot of repetitive questions a Representative has to face. Also, the software streamlines all the information of the customers under one case so that unnecessary data work can be avoided and helps to provide the fast resolution Review collected by and hosted on G2.com.

Sometimes it becomes hard to toggle from one case to another, hwevere not much. At the most part, the software is super awesome Review collected by and hosted on G2.com.

Helpshift has an excellent user interface that enables quick and simple deployment of Q&A, management of client requests, and visibility of trending issues. Our support team work well with the system and our app, which has over 50+ million downloads now, relies on Helpshift to deliver updated information to clients without having to submit new builds via the app stores. Review collected by and hosted on G2.com.

It would be great if they could automate the language translations, so we didn't have to copy-paste into google translate. Review collected by and hosted on G2.com.

Helpshift is practical and easy to visualize. Review collected by and hosted on G2.com.

Letters and small text locations that could be improved. Review collected by and hosted on G2.com.

It is effortless to adjust the tool for your company's necessity.

It has a lot of great modules and bots that help a lot with high demand.

I don't believe there's any tool similar to it on the market. Review collected by and hosted on G2.com.

The invoices are a little confusing at the beginning, but nothing to worry.

They have a friendly financial and customer success team that can explain all the questions. Review collected by and hosted on G2.com.

It's a very simple and powerful tool for CRM. I was hesitating at the start but I was adapted very quickly. Analytics and automation features are great as well. Review collected by and hosted on G2.com.

Nothing so far. I definitely recommend it to my colleagues. I've used many other tools for gaming industry and I'd say that Helpshift is the most "complete" product on the market. Review collected by and hosted on G2.com.

What I like best is the fact helpshift delivers a smart and intuitive service and turns out easier to the database understand each chat with the usage of AI as well. Review collected by and hosted on G2.com.

What I dislike is the matter that some bugs and errors are being commonplace in my daily work. It's difficult to deliver a great service when you are facing this type of problem. So, for example, there're chats has already come to me with 10 minutes of waiting. This is not acceptable. Review collected by and hosted on G2.com.

Multiple platforms on the help center

Easy chat bot setup

Very good UI and UX

Unity plugin

Good analytics

Some good integration

Good customer support Review collected by and hosted on G2.com.

Expensive

Lack of some platform support on the Help Center (Console, PC, etc.)

Lack of some channels (Telegram, TikTok, etc.) Review collected by and hosted on G2.com.

It's easy to use and intuitive for service staff. Review collected by and hosted on G2.com.

The Helpshift could have more tools to control users. Review collected by and hosted on G2.com.

Helpshift is an excellent one-stop-shop for CS requirements, from the moment a customer needs is served through ticketing through to resolution. Review collected by and hosted on G2.com.

Currently, we are working through issues with applying bots and smart intents, but this is less a dislike and more something we are working to integrate to our satisfaction. Review collected by and hosted on G2.com.

The abillity to track tags through the analytics has helped us learn where we need to offer more support to our players. Review collected by and hosted on G2.com.

We look forward to feature requests such as scaling images and video within FAQ support articles. We also look forward to seeing player FAQ journies. Review collected by and hosted on G2.com.