Helpshift Pros and Cons

I like the automated responses, it helps up bring up information on our client. Review collected by and hosted on G2.com.

I dont like the notifications. I wish there was a sound or the screen would automatically pop up and make it more custom for different businesses. Review collected by and hosted on G2.com.

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity to embed FAQ that spares time. I likewise love the wonderful way Helpshift is anything but difficult to utilize, and simple to monitor examination. Continuously solid! Review collected by and hosted on G2.com.

I wish there was better pursuit usefulness to deal with past tickets. It would make following up on issues and checking on past contact with a client a lot less demanding. Review collected by and hosted on G2.com.

Easy to use and navigate through, user friendly Review collected by and hosted on G2.com.

No spellchecker or grammar help, can't undo Review collected by and hosted on G2.com.

Easy to use and understand. Their analytic page is self explinatory and doesn't require deep knowledge to learn and hence makes it easier to set our own processes in place and target to acheive Review collected by and hosted on G2.com.

Haven't found any yet, but will let you know If I do. Review collected by and hosted on G2.com.

I like that it was be used internally and with clients. Review collected by and hosted on G2.com.

I can't think f anything at the moment. Review collected by and hosted on G2.com.

I like the quick responses and the interface. Review collected by and hosted on G2.com.

I wish we had a better way to sort tickets because sometimes the organization isn't there. Review collected by and hosted on G2.com.

I love the way that you can tag tickets that come in easily and then search for them later by tag. I also really like the different folders/queues that you can assign tickets to. Another great feature is the ability to insert FAQ that saves time. Review collected by and hosted on G2.com.

Currently, Helpshift does not support the ability to have tickets come in through SMS (or text). We have a lot of customers that like to receive support and help via text and it would be so nice to not have to use a different program but have it be available all on Helpshift. Review collected by and hosted on G2.com.

Helpshift has an easy way for agents too reply to customers. Review collected by and hosted on G2.com.

My company has bots set up with Helpshift. They still have to make some improvements in their bots technology to match with other competitors out there Review collected by and hosted on G2.com.

The ease of getting navigation. The ability to get whatever fields i want from my customers. The ability to access all player information so easily Review collected by and hosted on G2.com.

When closing tickets the player is not able to read the final message. This has been a problem so often that i leave tickets open rather than close, just to ensure the customer has access Review collected by and hosted on G2.com.

The use interface is very user friendly. Easy to learn and extremely to manage! Review collected by and hosted on G2.com.

can't do custom permissions, for example it's either agents or admins, there is no in between. Review collected by and hosted on G2.com.