Helpshift Pros and Cons

Customization and straightforward entry. Correspondence and note taking for various tickets. It's exceptionally instinctive and clients appear to have ease with regards to discovering what they are looking for in FAQs. Their capacity to incorporate with your portable application to give an in-application bolster involvement to the clients is an or more. Helpshift gathers a great deal of client/gadget information which can be utilized for both help investigating and examination. Review collected by and hosted on G2.com.

I would love to have the capacity to alter the notice sounds in Helpshift. Review collected by and hosted on G2.com.

I like the quick response from the vendor of this application.

Again, I get excited with how Hlpshift notifies its users in case of a problem that needs to be addressed.

The application is easy to use and makes it possible to track different movements in a site.

Lastly, the layout of this application is simple, and with amazing FAQs. Review collected by and hosted on G2.com.

However, i find it disturbing for tagging a new issue.

In fact, users need to manually tag other users manually.

The vendor should automate most of this tagging.

That is, at least come up with a way to automate something like keyword.

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I love the concern that the vendor has to the customers. In my opinion, the developer understands that customers are the main drivers of any business setting.

Besides, Helpshift ensures that no single person without the authorization of the admin can gain access to a given information.

Lastly, the user design of this product is much enticing. Review collected by and hosted on G2.com.

However, I wish the vendor a=could revive the Live Chat Feature of this software. In my view, this features functions slowly, and not all people who prefer using it. Review collected by and hosted on G2.com.

Overall the system is easy to learn for first-time users and customers. The functions are also easy to access on the platform. It can be customized for personal/organizational use. Review collected by and hosted on G2.com.

The color theme are lacking on the platform. Adding more colors or highlights will create more contrast and make it easier to see different things on the system. Review collected by and hosted on G2.com.

Helpshift has worked superbly on their talk bolster stage. There are some pleasant highlights that are adapted towards AI and computerizations - Auto reactions dependent on watchwords, FAQ question show dependent on catchphrases, time based robotizations and that's only the tip of the iceberg. They have a decent ongoing dashboard to show what number of issues are in the channel and they've incorporated with power BI to convey some inside and out measurements for an exhaustive examination. Another incredible element is their capacity to incorporate with your portable application to give an in-application bolster understanding to the clients. This incorporates showing FAQs, beginning visits or sending messages. Coordinating into the versatile application additionally gives you the capacity to send clients pop-up messages which is dependably an or more. At last, helpshift gathers a great deal of client/gadget information which can be utilized for both help investigating and examination. Review collected by and hosted on G2.com.

I wish it was somewhat more customizable. Be that as it may, it truly allows a great deal of customization truly, there isn't much. Review collected by and hosted on G2.com.

It's so user-friendly! It took me no time at all to learn how to use HS. Coming from another platform Im glad we made the switch Review collected by and hosted on G2.com.

There's not much I can say, I would really need some time to figure out what I don't like. Sounds like nothing right? Everything is great! Review collected by and hosted on G2.com.

Helpshift is very easy to use and organized for our business. Review collected by and hosted on G2.com.

The option to attach screen shots is not clear for patrons Review collected by and hosted on G2.com.

Helpshift enables us to easily keep up with our users' queries, and the ability to curate a suite of FAQ responses increases our response times dramatically. Review collected by and hosted on G2.com.

Helpshift doesn't allow you to suspend/ban problematic SKD users. You're also not able to merge issues together. These are the only downsides to the suite. Review collected by and hosted on G2.com.

I like that you are able to tag feedback so that the appropriate team can monitor Review collected by and hosted on G2.com.

That you can't export feedback into some sort of spreadsheet Review collected by and hosted on G2.com.

The interaction with the customers is very good. Review collected by and hosted on G2.com.

Could include more tools that could assist us. Review collected by and hosted on G2.com.