Helpshift Pros and Cons

The team behind Help Shift was absolutely amazing when going through set up, as well as through contracting. Because of the increased cost we were incurring over ZenDesk, the team was very patient and made sure we had everything we required to make an informed and educated decision. Review collected by and hosted on G2.com.

Time to integrate leaves a bit to be desired. However, I guess all great things take time! Review collected by and hosted on G2.com.

Helpshift is a very useful tool for managing customer service as it provides functionalities that make providing support service an easy, simple, and above all, agile task. Review collected by and hosted on G2.com.

The platform provides me with functionalities that meet all my needs, which is why I don't dislike anything about it. Review collected by and hosted on G2.com.

You can save pre written answers that will inject player names and agent names to speed up response times insanely Review collected by and hosted on G2.com.

Honestly I can't think of any downsides. There isn't anything I need to do that I am not able to do using helpshift. Review collected by and hosted on G2.com.

It's a very helpful tool for companies interacting with customers and increasing customer service overall satisfaction. It's convenience and easy to use; and it's very user friendly. Review collected by and hosted on G2.com.

My overall experience with Helpshift has been good. Review collected by and hosted on G2.com.

Solves a lot of challenges with supporting mobile apps in one package. Review collected by and hosted on G2.com.

Expensive and very obviously designed to make basic operations cumbersome and not iser friendly, pushing you to higher plans (double the price). The sales process is not very transparent in this sense, ie explaining that the most basic of operations is a lot more of a hassle than comparable tools. Review collected by and hosted on G2.com.

I liked that we could house multiple processes under one program. Review collected by and hosted on G2.com.

I disliked that we could not generate a basic email and had to undergo a complicated process just to send an email to a customer. Review collected by and hosted on G2.com.

The best thing I like is the flexibility to customize helpshift smart tools upon my needs. Review collected by and hosted on G2.com.

More editable feature on the panel rather than on the sdk would be great. Review collected by and hosted on G2.com.

It is one of the easiest program I’ve ever had to deal with at work. The colour scheme is agreeable and the layout is clean. The tagging system is also quite optimized. Review collected by and hosted on G2.com.

From times to times, part of the format change without me being able to customize it back and it takes some time to get used to when that occurs. Review collected by and hosted on G2.com.

I liked that there were a lot of automation options available which came in handy for our smaller-sized team. Review collected by and hosted on G2.com.

To be honest, I didn't fully utilize all the features available but perhaps a simpler onboarding experience would've helped educate me on what I could do. Review collected by and hosted on G2.com.

I really like that this is another avenue we can engage with our customers. Allowing our customers to reach us outside the standard social media options and all within one app. It also allows us to catch on to trends faster. Review collected by and hosted on G2.com.

I would like to see more reporting for my own goal setting purposes. Review collected by and hosted on G2.com.