Helpshift Pros and Cons

I Ike that it's almost streamlined communication with our clients. Review collected by and hosted on G2.com.

I dont like that when clients respond I am not notified. Review collected by and hosted on G2.com.

I love the features offered. From tagging emails and creating folders to separate and prioritize content. Review collected by and hosted on G2.com.

I wish there was a feature you could set to remind you about an opened email or to remind you to follow up after a certain amount of days. Review collected by and hosted on G2.com.

Able to see who needs help and the problem they are facing. Review collected by and hosted on G2.com.

In the work place each employee has multiple tasks so if they are not currently assisting someone on chat there needs to be a way to notify the operator when there is a client waiting whether it be a new chat or a return to a chat. Review collected by and hosted on G2.com.

Simplicity and possibilities which are going to improve your own work. Review collected by and hosted on G2.com.

Sometimes it might create an annoying string of little problems. Review collected by and hosted on G2.com.

The ability to sort tickets by tags and to set up multiple automation. Review collected by and hosted on G2.com.

The lack of built-in language translation and the lack of ability to do custom signatures for each team member. Review collected by and hosted on G2.com.

Notifications, in-app notification badge functionality, the chat and metadata delivery capabilities, the various functions available to automate support tasks. Review collected by and hosted on G2.com.

Nothing really - it's a great tool. Some bugs have come up in the past, but have been resolved. Review collected by and hosted on G2.com.

It is nice to be able to create automated bots as well as route to employees. Review collected by and hosted on G2.com.

The process for setting up bots is convoluted and requires lots of tedious work along the workflow whenever a bot needs to be edited. Review collected by and hosted on G2.com.

I appreciate the ability to sort and bulk responses with ease. Adding tags and sorting of current data is very easy. You can also automatically tag tickets and assign them to queue with minimal automation programming. Review collected by and hosted on G2.com.

I either do not possess the knowledge, or Helpshift does not have the ability for detailed reporting. If you only need generalized reports/sorting abilities, I would recommend this product. Review collected by and hosted on G2.com.

Helpshift was easy for the techs to install and the training was a breeze. I personally thought helpshift was better for the Recruiters because they are not able to make the weekly meetings. Review collected by and hosted on G2.com.

Faculty lost interest in helpshift because they prefer skype for business. I attribute this to us trying out different software so often recently because we are trying to be as efficient as possible. Review collected by and hosted on G2.com.

It's easy to use and integrate with android and ios apps. Review collected by and hosted on G2.com.

My novice support users have some difficulty as the platform is not yet available in Portuguese. Review collected by and hosted on G2.com.