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Helpshift permits cross stage sees for clients and can be custom-made relying upon business require. It very well may be utilized on numerous working framework conditions and programs. I like the general interface and coordination. The capacity to look into groups and gatherings, just as limit seeks. It is pleasant to see segments in "tabs" with the goal that data is progressively composed as far as gatherings. I additionally recommend capacity to change subjects. The usability is acutally something that we as a whole like. Regardless of whether you have not experienced the full preparing on its utilization, by its instinct, you would rapidly get acquainted with it. Review collected by and hosted on G2.com.
Simply the tasteful of it. Generally speaking, the interface is very easy to use. how data is masterminded may should be looked into.I would love greater usefulness for reviving more established, settled issues. Review collected by and hosted on G2.com.
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379 out of 380 Total Reviews for Helpshift
Overall Review Sentiment for Helpshift
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Helpshift is very easy to use and user friendly. It's easy to track all tickets as a support member for all customers. We use it on our everyday tasks especially when following with customers and also answering their queries. Review collected by and hosted on G2.com.
It doesn't have a mobile app. The app is hard to use on the phone Review collected by and hosted on G2.com.
Helpshift is a game-changer when it comes to customer service. One of its best attributes is its smooth omnichannel support features. With Helpshift, companies provides assistance across different channels, including web, mobile apps, and messaging networks. This makes sure that prospects can reach out for support through their preferred routes, resulting in a a lot more personalized and hassle-free support experience. Review collected by and hosted on G2.com.
Although Helpshift provides several positive aspects, one probable disadvantage is the learning curve related to its superior attributes. The program offers extensive customization alternatives and robust automation features, which might need some time to training to fully make use of. However, Helpshift gives documentation, training supplies, and assistance resources to help individuals in beating this initial learning bend. Review collected by and hosted on G2.com.
Integration with unity and configuration of notifaction and app settings are very easy. Also offline faq feaure is very good. Review collected by and hosted on G2.com.
We want to update cuurent sdk to new version which named SDK X to use new features but new one doesn’t have offline faq feature. Review collected by and hosted on G2.com.
It is a great tool to fulfill our customer needs and contact them as well as to gather data for future reference Review collected by and hosted on G2.com.
The tabs might be a little more organized and placed in a better way. The prices are a bit high. There is not live chat customer support when you have issues Review collected by and hosted on G2.com.
The ease of handling the platform. It is very intuitive and objective, a great tool for customer service. Functional for both the company and the customer. Review collected by and hosted on G2.com.
The filters we have to create to search for certain types of service. Review collected by and hosted on G2.com.
Helpshift can be integrated with many other resources and systems to make attending easier. When it comes to attending to customers, it offers a variety of possibilities to search for information. Review collected by and hosted on G2.com.
The attention must be regular. Sometimes a tag not put in the correct place must compromise the chat, either disappearing messages or not sending them. Review collected by and hosted on G2.com.
The ability to use bots to simplify and triage for human interaction makes each ticket easier and less time-consuming. The team has also been incredibly helpful in ensuring we utilize the tool to the best of our ability. Review collected by and hosted on G2.com.
The pros I mentioned can be time-consuming and complex to set up. It's just a matter of understanding and getting deep into the flow of information. You need to ensure you understand how your customers experience your support. Review collected by and hosted on G2.com.
The product is well thought out and when we have recommendations/feature requests, HS always is ready to accomodate our requests. Review collected by and hosted on G2.com.
Nothing as of now. When ever we've had something missing with HS, they've always assisted in creating the feature or providing a work around Review collected by and hosted on G2.com.
I like the ease of use, the possibility of creating service categories and the integration with other platforms Review collected by and hosted on G2.com.
Sometimes, it crashes and it can be really slow Review collected by and hosted on G2.com.
Absolutely nothing @Steven L. He does not provide any customer support with responses Review collected by and hosted on G2.com.
You deliver generic comments without supporting the platform you are assigned to Review collected by and hosted on G2.com.
