Top Rated Helpmonks Alternatives
Simplicity of site is great and the ability to get great customer support eases many of my teams concerns when making this big move from Outlook to Helpmonks. Review collected by and hosted on G2.com.
They have done a great job organizing their platform similar to Outlook but there could be continued improvements for increased stability. Luckily I was already presented with a sneak peak of new features on the road map for the upcoming months which will provide increased reporting for customer metrics as well as additional dashboards/views for the mailbox. Review collected by and hosted on G2.com.
25 out of 26 Total Reviews for Helpmonks
Overall Review Sentiment for Helpmonks
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The organization and labeling of emails have been pretty nice. Searching for past email chains is efficient too. Review collected by and hosted on G2.com.
The random shut downs it has. It would be nice to be notified or given ETAs on when issues would be fixed. But we're always left in the dark whenever it crashes. Review collected by and hosted on G2.com.
Lots of great features at an unbeatable value! Their support is quick, friendly, and personable. They continue to update the app with constant improvements. Review collected by and hosted on G2.com.
I personally am not a huge fan of the design of the app (nor the homepage) - just not my taste. That said, the design does not get in the way of making it a highly functional app for our business. Review collected by and hosted on G2.com.
We've been a customer of Helpmonks for a while now and have seen the platform grow and evolve into a full suite of shared productivity tools. The shared inbox transformed the way we respond to customer emails. It allows us to have several agents answering email at the same time, without fear of collisions due to its built in collision detection. In turn, this allows us to have incredible response times, often minutes during normal business hours.
I am also a big fan of Helpmonk's pricing model. We have tried a number of similar products here at The Clunker Junker, and nearly all of them charge a monthly fee per agent. Helpmonks, however, charges a fee per mailbox which makes a lot more sense for our needs and keeps costs low.
I admit I haven't utilized every new feature Helpmonks has implemented in the last couple of years, but the core inbox sharing feature has become vital to our customer support workflow. Review collected by and hosted on G2.com.
Helpmonks biggest shortcoming are based around speed, reliability, and bugs, at least on the SaaS platform, we have not used the self hosting version. It has gotten MUCH better in the last year, but there are still a lot of random slowness and downtime that can be frustrating, especially in the middle of a work day. I often wish Helpmonks would focus more on the core product and infrastructure, rather than implementing superfluous features like todo and CRM.
Another area Helpmonks lags behind competitors is in visual design. For lack of better words, Helpmonks is ugly by comparison, even with custom themes. I think they would benefit from hiring a modern UI designer; the current design seems stuck in the 2010s. Review collected by and hosted on G2.com.
It's extremely cheap compared to other options. Hard to beat the pricing as a whole. Function wise, it does the trick. I especially love that it allows you to tag (strangely, many don't). This allows me to make notes and put certain emails into certain categories. Review collected by and hosted on G2.com.
It's not as robust or aesthetic as some of the other more costly options out there. UI needs to be improved. But that is just the looks of the program. Otherwise, it performs all the tasks we need.
One thing I wish they'd allow us to do though is have multiple email addresses in one. So, say my EA tasks one of the incoming emails to a team member. That Team member currently can't reply with a different email address and instead has to reply using the email address the message was sent to. If they added that, that would be great.
But the good thing about this SaaS is that they are already adding o it and imprroving. Review collected by and hosted on G2.com.
This platform is growing by the day, they are listening to you and building constantly, I am using help monks since the beginning (almost), was very often in contact with Nitai and he was so eager to listen and help.
Anything needed, just reach out and they listen.
They are constantly adding plug ins and additional options.
The automated Rules where you can basically make your inbox as clean as possible, assign to the correct person, add a label and whatever you can think of.
They are very transperent, Helpmonks has a public Trello board where you can see what they are working on, you can vote on add ons and features, you can see what they have done and when. Review collected by and hosted on G2.com.
I Don't Know! there is sometimes they are trying to do too much maybe ;)
I don't like the way they have the CRM Setup, but I think it's just that we are used to a different CRM which is CRM only, so you have to focus on your main, I do think it's a big help (the CRM) for people that start with this platform. Review collected by and hosted on G2.com.
Helpmonks provides many unique features and settings for customization. Multiple options for each user to set up for their own experience. Customer service is very responsive and works through any issues promptly and get back to us in a timely fashion. Option for setting up reminders can be extra helpful so that customer's are neglected and not contacted. Review collected by and hosted on G2.com.
Can occasionally have issues with bugs, or features not working correctly. Sometimes the servers will go down and are unreachable for a short period of time, or the system kicks you out and you need to log in again. Review collected by and hosted on G2.com.
The ability to condense all of your contacts in one location.
Allows for fast communication between team members
Simple System to operate.
Customer Service Review collected by and hosted on G2.com.
No major negatives to report whilst using this system. Review collected by and hosted on G2.com.
1. Multiple Mailboxes
2. Pay per mailbox, not user
3. Being able to communicate with other users and assign task back and forth
4. Ability to set up rules for incoming mail
5. Quickly being able to apply labels Review collected by and hosted on G2.com.
1. At times some of the menus don't load correctly Review collected by and hosted on G2.com.
We use helpmonks for a tech support helpdesk system. I don't like it for this purpose. I'd rather we just used google groups. The primary advantage to it is that it's an archive of all the work that's been done. Review collected by and hosted on G2.com.
I don't like much about helpmonks. It's clunky. It introduces complexity into the process of solving problems, and I don't know that I've ever had a "Thanks, helpmonks" reaction to using it. Review collected by and hosted on G2.com.
The reminder functionality, and the support from Helpmonks team. Plus the per inbox pricing!
Nice to connect with slack, to have multiple inboxes in one account and see organisation history. SLA feature is good. Review collected by and hosted on G2.com.
Doesn't work great on mobile unfortunately, even as a PWA (The text editing is very buggy).
The assignment doesn't generate emails to the assignee.
The 'working in the background' aspect is sometimes a touch odd. But is fairly good. Review collected by and hosted on G2.com.
