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Helpmonks Reviews & Product Details

Helpmonks is a complete all-in-one customer engagement platform. Features likeTo-Do for teams, Customer Management capabilities, creating automated workflows, assigning emails, labeling emails for staying organized, and adding internal notes help to tame your email workload and ease the burden on your team's emails. Furthermore, Helpmonks has a Live-Chat option included in each plan and a mighty Email Marketing Platform for email campaigns and automated email triggers. Moreover, Helpmonks is the only shared inbox tool that offers multiple deployments models - SaaS (hosted), dedicated Cloud servers, and On-Premise (self-hosted) options and is priced per mailbox and NOT per user. Helpmonks is a shared mailbox software that empowers your team to collaborate on email conversations. Helpmonks makes all your shared mailboxes available in a central location, so your organization gains transparency and insight into all your team emails. For every team member. In the office, at home, or for remote teams. Besides, Helpmonks works with every email provider so you can continue using the tools that you already know and use. Our customers tell us -"Helpmonks just works."

Seller

Helpmonks

Discussions

Helpmonks Community

Languages Supported

Arabic, German, English, French, Dutch, Spanish

Overview by

Nitai Aventaggiato (Serial Entrepreneur, Founder & CEO Helpmonks)

Pricing

Pricing provided by Helpmonks.

Hosted Plans

$19 - $39 - $69

per mailbox per month

Dedicated Server Plans

$299 - $699 - $1799

per month

View More Pricing Information

Top-Rated Alternatives

View All Alternatives

Helpmonks Media

Shared inbox overview with the "Pending" status overview. Notice how you can filter emails by users, too.

Helpmonks Demo - Email Marketing Platform

With our mighty Email Marketing Platform, you will be able to send email newsletters to your users, create lists, get insight into your campaigns, and more. Furthermore, the automated email drip campaign feature sends timely personalized emails based on the users' behavior and actions.

Helpmonks comes with an integrated To-Do for teams manager. Simply add an email to your To-Do list and assign the To-Do.

Integrated Live-Chat directly in your shared inbix for your whole team to manage

Helpmonks Demo - Live-Chat real-time reports

Live-Chat can be installed on as many websites you like. For each installed widget you will also get real-time analytics and reports.

Helpmonks Demo - Customer Relationship Management in your shared inbox

The Helpmonks CRM helps your team to stay on top of sales activities within the same tool. Manage your pipelines, stages, and leads directly in your shared mailbox.

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Verified User in Business Supplies and Equipment

Mid-Market (51-1000 emp.)

4/25/2023

"Simple, but not super reliable"

3.5/5

What do you like best about Helpmonks?

The organization and labeling of emails have been pretty nice. Searching for past email chains is efficient too. Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

The random shut downs it has. It would be nice to be notified or given ETAs on when issues would be fixed. But we're always left in the dark whenever it crashes. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

9/24/2020

"Fantastic Email Support Service for Any Business"

4.5/5

What do you like best about Helpmonks?

Lots of great features at an unbeatable value! Their support is quick, friendly, and personable. They continue to update the app with constant improvements. Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

I personally am not a huge fan of the design of the app (nor the homepage) - just not my taste. That said, the design does not get in the way of making it a highly functional app for our business. Review collected by and hosted on G2.com.

Recommendations to others considering Helpmonks:

Give them a try - we've been using them almost 5 years and have had a great experience Review collected by and hosted on G2.com.

What problems is Helpmonks solving and how is that benefiting you?

Instead of dealing with a gazillion emails, we get to track each email as a team and work to ensure the satisfaction of all of our online customers. We've improved our customer service responsiveness and satisfaction overall. Review collected by and hosted on G2.com.

Verified User in Real Estate

Small-Business (50 or fewer emp.)

2/25/2021

"Much needed tech solutions for better email management with best in class customer support!"

4.5/5

What do you like best about Helpmonks?

Simplicity of site is great and the ability to get great customer support eases many of my teams concerns when making this big move from Outlook to Helpmonks. Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

They have done a great job organizing their platform similar to Outlook but there could be continued improvements for increased stability. Luckily I was already presented with a sneak peak of new features on the road map for the upcoming months which will provide increased reporting for customer metrics as well as additional dashboards/views for the mailbox. Review collected by and hosted on G2.com.

Eric M.

Small-Business (50 or fewer emp.)

9/24/2020

"Helpmonks helps us answer customer emails at lightning speed."

4/5

What do you like best about Helpmonks?

We've been a customer of Helpmonks for a while now and have seen the platform grow and evolve into a full suite of shared productivity tools. The shared inbox transformed the way we respond to customer emails. It allows us to have several agents answering email at the same time, without fear of collisions due to its built in collision detection. In turn, this allows us to have incredible response times, often minutes during normal business hours.

I am also a big fan of Helpmonk's pricing model. We have tried a number of similar products here at The Clunker Junker, and nearly all of them charge a monthly fee per agent. Helpmonks, however, charges a fee per mailbox which makes a lot more sense for our needs and keeps costs low.

I admit I haven't utilized every new feature Helpmonks has implemented in the last couple of years, but the core inbox sharing feature has become vital to our customer support workflow. Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

Helpmonks biggest shortcoming are based around speed, reliability, and bugs, at least on the SaaS platform, we have not used the self hosting version. It has gotten MUCH better in the last year, but there are still a lot of random slowness and downtime that can be frustrating, especially in the middle of a work day. I often wish Helpmonks would focus more on the core product and infrastructure, rather than implementing superfluous features like todo and CRM.

Another area Helpmonks lags behind competitors is in visual design. For lack of better words, Helpmonks is ugly by comparison, even with custom themes. I think they would benefit from hiring a modern UI designer; the current design seems stuck in the 2010s. Review collected by and hosted on G2.com.

Recommendations to others considering Helpmonks:

Definitely give Helpmonks a shot! It can really help improve customer support emails. Review collected by and hosted on G2.com.

What problems is Helpmonks solving and how is that benefiting you?

With Helpmonks we can distribute customer email support responses across our team. This has greatly improved our response times and consistency. We also love that we can snooze emails to come back at a later time and organize them with tags and folders. Review collected by and hosted on G2.com.

Response from Nitai Aventaggiato of Helpmonks

edit

Hi Eric,

Appreciate your review.

I hear you loud and clear on the performance. As you've noted, we've done a lot to improve it. According to our statistics, it performs continously well, but from what I read, there are still randomn slowness. I want to solve this. Please get in contact with me, so we can further look into it.

I personally use many of the features that we've built. Many of these tie into our vision to build a communication productivity tool. We also get great feedback on the To-Dos and CRM. Also, a lot of our customers want the Live-Chat and we are unique with the upcoming Email Marketing Platform.

I guess the design is something that we have a 50/50 split among customers. Some like it, some don't. I think many tools look alike nowadays and are not so functional. That is not to say that we cannot improve.

Let us know if there is something we can do to improve or if you want to discuss. Thank you.

Dave C.

Founder

Small-Business (50 or fewer emp.)

9/23/2020

"Excellent option for collaborating email amongst your team"

4.5/5

What do you like best about Helpmonks?

It's extremely cheap compared to other options. Hard to beat the pricing as a whole. Function wise, it does the trick. I especially love that it allows you to tag (strangely, many don't). This allows me to make notes and put certain emails into certain categories. Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

It's not as robust or aesthetic as some of the other more costly options out there. UI needs to be improved. But that is just the looks of the program. Otherwise, it performs all the tasks we need.

One thing I wish they'd allow us to do though is have multiple email addresses in one. So, say my EA tasks one of the incoming emails to a team member. That Team member currently can't reply with a different email address and instead has to reply using the email address the message was sent to. If they added that, that would be great.

But the good thing about this SaaS is that they are already adding o it and imprroving. Review collected by and hosted on G2.com.

Recommendations to others considering Helpmonks:

Definitely worth a try since it is easy to setup and use and very low cost. Check tot make sure it works with your organization's needs before trying something else. Because the others are much more expensive and it would be best to give it a shot before trying them. Review collected by and hosted on G2.com.

What problems is Helpmonks solving and how is that benefiting you?

It's helps me to coordinate my email amongst my team. When someone send an email to our main email, my Executive Assistant can answer as me, assign it to me, or assign it to the appropriate person on our team so they can handle it. Review collected by and hosted on G2.com.

Response from Nitai Aventaggiato of Helpmonks

edit

Hi Dave,

Thank you for your review.

I would be very interested in your thoughts on how we can improve the UI. As you know, we keep on adding and have also done many UI tweaks in recent weeks. Hence please let me know.

As Helpmonks is a shared inbox tool, we send replies from the mailbox email address, and you can change the "FROM" to look as coming from the user, and responses will still go back to the mailbox.

There is also another option to send it from the user directly, and this will send the reply in your mailbox directly from the user and not the mailbox email address. Each Helpmonks user can have several email addresses, and you can select which is the default one. This option is available in our "FURTHER" plan.

Contact me if you want to look into it.

Leo L.

Manager

Mid-Market (51-1000 emp.)

9/11/2020

"A good platform that is here to grow and Help you grow"

5/5

What do you like best about Helpmonks?

This platform is growing by the day, they are listening to you and building constantly, I am using help monks since the beginning (almost), was very often in contact with Nitai and he was so eager to listen and help.

Anything needed, just reach out and they listen.

They are constantly adding plug ins and additional options.

The automated Rules where you can basically make your inbox as clean as possible, assign to the correct person, add a label and whatever you can think of.

They are very transperent, Helpmonks has a public Trello board where you can see what they are working on, you can vote on add ons and features, you can see what they have done and when. Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

I Don't Know! there is sometimes they are trying to do too much maybe ;)

I don't like the way they have the CRM Setup, but I think it's just that we are used to a different CRM which is CRM only, so you have to focus on your main, I do think it's a big help (the CRM) for people that start with this platform. Review collected by and hosted on G2.com.

Response from Nitai Aventaggiato of Helpmonks

edit

Thank you for your review. I agree with your comments on the CRM. We've started to change some things and will make more changes in the future to integrate many parts of the CRM to just be "within Helpmonks". Again, thank you for your time to review us.

Heather W.

Operations Manager

Small-Business (50 or fewer emp.)

9/24/2020

"A Unique Email Experience"

4/5

What do you like best about Helpmonks?

Helpmonks provides many unique features and settings for customization. Multiple options for each user to set up for their own experience. Customer service is very responsive and works through any issues promptly and get back to us in a timely fashion. Option for setting up reminders can be extra helpful so that customer's are neglected and not contacted. Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

Can occasionally have issues with bugs, or features not working correctly. Sometimes the servers will go down and are unreachable for a short period of time, or the system kicks you out and you need to log in again. Review collected by and hosted on G2.com.

Liam E.

Events Specialist

Small-Business (50 or fewer emp.)

3/1/2021

"Great system that allows for effective day to day business operations"

5/5

What do you like best about Helpmonks?

The ability to condense all of your contacts in one location.

Allows for fast communication between team members

Simple System to operate.

Customer Service Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

No major negatives to report whilst using this system. Review collected by and hosted on G2.com.

Chris H.

Small-Business (50 or fewer emp.)

9/28/2020

"We couldn't do our job without Helpmonks!"

5/5

What do you like best about Helpmonks?

1. Multiple Mailboxes

2. Pay per mailbox, not user

3. Being able to communicate with other users and assign task back and forth

4. Ability to set up rules for incoming mail

5. Quickly being able to apply labels Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

1. At times some of the menus don't load correctly Review collected by and hosted on G2.com.

Recommendations to others considering Helpmonks:

Give it a try. The pricing is amazing and the support is wonderful. Review collected by and hosted on G2.com.

What problems is Helpmonks solving and how is that benefiting you?

Being able to have multiple people work through one mailbox. We use one email address for our accounting department. Different people need different emails. Being able to assign a conversation to someone instead of having to forward it or send slack, we can just assign it to them and it clears the queue. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/24/2020

"Perhaps our use case is wrong, but I just don't like Helpmonks very much"

1/5

What do you like best about Helpmonks?

We use helpmonks for a tech support helpdesk system. I don't like it for this purpose. I'd rather we just used google groups. The primary advantage to it is that it's an archive of all the work that's been done. Review collected by and hosted on G2.com.

What do you dislike about Helpmonks?

I don't like much about helpmonks. It's clunky. It introduces complexity into the process of solving problems, and I don't know that I've ever had a "Thanks, helpmonks" reaction to using it. Review collected by and hosted on G2.com.

Recommendations to others considering Helpmonks:

Helpmonks regularly mangles attachments sent to the address

Emails are often lost in transit.

A closed issue gets re-opened automatically if a user responds with a "thank you" message. I usually save myself the trouble of closing messages until much later. Although you can close an issue in an email response, this feature is rendered useless any time a "thank you" comes in. And this totally ruins any metrics on how quickly an issue gets resolved.

The collision detection feature is purely an annoyance. "Yes, helpmonks, I'm aware someone already responded to this issue. I'm responding in addition."

On my phone, when I receive an email alert from helpmonks about a new message, the entire visible preview of the message is just the boilerplate of helpmonks' email template. Almost none of the user's message is visible. If we weren't using helpmonks, I'd be able to get the gist of what the user is asking for without opening up the email. Why does helpmonks insist on not displaying the actual content in the preview?

I could go on... Review collected by and hosted on G2.com.

What problems is Helpmonks solving and how is that benefiting you?

We use helpmonks to track tech support helpdesk requests. I find it to be kind of clunky for this use. Review collected by and hosted on G2.com.

Response from Nitai Aventaggiato of Helpmonks

edit

Thank you for your honesty. I appreciate it.

I understand that Helpmonks cannot suit every need, and that is completely fine. Please allow me to respond to your comments.

We have yet to see how attachments get "mangled" as we serve millions of attachments, and we see that our customers send and receive many. Email delivery should not be an issue if SPF and DKIM records are configured. Unfortunately, there is little control of the delivery after leaving our mail servers (I wish it would be different).

When a new email comes in, it re-opens a closed one—this behavior is as in any other email application. A reply arrives as unread. Though, we provide an option to change that.

While we believe collision-detection to be very useful, we also provide an option to turn collision-detection off.

Our email notifications show the complete message from your customers. I use this every day and would be very disturbed if that wouldn't be the case :)

Please contact us or me directly to look into any issues and make Helpmonks work better for you.