Helpdesk 365 Pros and Cons

The application is flexibel and easy to use and the customerservice willingness to adapt the application to our needs. Review collected by and hosted on G2.com.

The shud be more option on the dashboard to see ticket this week / day like open , resolve and close and comparing this to last week. Review collected by and hosted on G2.com.

Easy to use, good user interface available Review collected by and hosted on G2.com.

Not available in dutch but for the rest all is ok Review collected by and hosted on G2.com.

Helpdesk 365 helps in analyzing the content of a ticket and is able to determine which team is able to handle based in skills or even the language used .

This tool helps in reducing backlog of tickets .

You are able to submit your tickets via emails and this saves a lot of time.

Helpdesk 365 allows integration with Microsoft team to make work easy for collaboration and customer satisfaction.

Helpdesk 365 monitors time to show when they were submitted.

Past data that you may need is available to speed up the response time and to reduce the number of new tickets. Review collected by and hosted on G2.com.

It is hard to tell who the customer communicated with .

Apart from that, all is well with this software. Review collected by and hosted on G2.com.

The great support team that works with us on every issue very quickly, as well as the determination to provide excellent support and whatever features we need in our environment Review collected by and hosted on G2.com.

I can't think of anything to dislike about the application. Review collected by and hosted on G2.com.

The level of customization is awesome and the UI is very user-friendly. We use this every day to manage and get reports assigned or resolved by our team. The support is very responsive and ready to help when ever we need any assistance. The best part is we can also raise the tickets via MS forms and MS teams. Review collected by and hosted on G2.com.

Nothing as of now, it's a bit user friendly though. No dislikes from my side. Review collected by and hosted on G2.com.

It is easy to add to a sharepoiint page. The support team answers fast and always try to find a solution. Review collected by and hosted on G2.com.

They could really improve the UX (too many clicks are necessary to access or aquit the settings). It is not all blocking the usage of the software, it's just frustrating a bit.* Review collected by and hosted on G2.com.

Helpdesk 365 is very simple to use. Most importantly, it is also great to onboard new agents and once they get their hands on it, they can very easily get good at it. The ability to create, edit, and react to tickets is convienient especially as our organization deals with a lot of tickets. Review collected by and hosted on G2.com.

I honestly don't have much to complain about with Hepldesk 365 Review collected by and hosted on G2.com.

We needed a ticketing system that can integrate well with Microsoft 365, works well within Teams, and has a knowledge base. Helpdesk 365 met all our needs. It is a great mix of being easy to use, simple to set up, and has advanced features. More importantly, it works within Microsoft 365 Review collected by and hosted on G2.com.

Our deployement is an year old, we don't have AI features. Helpdesk team has told that AI is available in ned versions, looking forward for AI features. Review collected by and hosted on G2.com.

the support team is great at getting back to me and solving our issues, they are happy to help modify things so it fits our needs perfectly. Review collected by and hosted on G2.com.

at times the software can load slowly or oddly. Review collected by and hosted on G2.com.

We like the ability to customize functionality of the system to tailor to our company's needs. The speed and minimal to no down time is great. Review collected by and hosted on G2.com.

We haven't found any downsides of using Helpdesk 365. We would like to see more documentation regarding custom settings and integrations. Review collected by and hosted on G2.com.