HelpCenter.io Reviews 2025: Details, Pricing, & Features

Martijn B.

Intergalactic Digi Geek

Small-Business(50 or fewer emp.)

Validated Reviewer

Verified Current User

Review source: Organic

Aug 14, 2023

"Making life easier for customers and staff"

What do you like best about HelpCenter.io?

The main reason to choose HelpCenter.io was the fact that it integrates with Front. After running a test we were pleasantly surprised how easy-to-use yet advanced the system is.

Support from the HelpCenter.io Team is amazing. Questions are answered at lightning speed and tweaks are made to make the system better and/or easier to integrate. The team is reallu switched on.

Being able to manage several HelpCenters via one account is great. That really makes life easier when managing a variety of brands. Review collected by and hosted on G2.com.

What do you dislike about HelpCenter.io?

Two-Factor Authentication (2FA) would be great to secure the log-in process but that is a work in progress so it will be added soon. For now, a minor dislike but that will soon be taken care of. Review collected by and hosted on G2.com.

What problems is HelpCenter.io solving and how is that benefiting you?

Our products and services are relatively simple but there are a lot of pre-sales questions from customers. Having all these Q&As on the website just got messy and made it harder for customers to find the info. So that leads to an increase in relatively simple questions, questions that a self-service portal like HelpCenter.io could tackle.

As the HelpCenter is so easy to use and runs as a separate entity, we're able to add more detailed info. It's the one-stop shop for customers to get their questions answered. Now staff can focus on other tasks. Review collected by and hosted on G2.com.

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HelpCenter.io Overview

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What is HelpCenter.io?

HelpCenter.io allows you to build and manage a customer-facing self-service help center or an internal knowledge base with just a few clicks. Customize it with our visual Template Editor to fit the overall feel and looks of your brand and main website. Collaborate with your whole team on your content and craft help articles that reduce the load off your team and save you money. With our intelligent AI widget, you can bring your knowledge base right where your customers are - inside your website or app, and with our integrations, you can make it even easier for your team to find information and ensure all your content is up-to-date. Simple and intuitive UI lets you quickly kick-start your knowledge base content and put it live for customers to see so you can analyze and improve over time.

HelpCenter.io Details

Discussions

HelpCenter.io Community

Languages Supported

English

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Product Description

HelpCenter.io makes it easy for you to create a great self-help support center site for your app or product or internal knowledge base.

Seller Details

Seller

HelpCenter.io

Twitter

@helpcenter_io
168 Twitter followers

LinkedIn® Page

www.linkedin.com

Overview Provided by:

Ivan Penchev

Recent HelpCenter.io Reviews

7/29/2024

Ma Fe R.Mid-Market (51-1000 emp.)

5.0 out of 5

"Smooth Experience for Beginners and Experts!"

I like it that it provides more option on the search results.

8/14/2023

Martijn B.Small-Business (50 or fewer emp.)

4.5 out of 5

"Making life easier for customers and staff"

The main reason to choose HelpCenter.io was the fact that it integrates with Front. After running a test we were pleasantly surprised how easy-to-u...

HelpCenter.io Pricing

See all 3 HelpCenter.io pricing levels

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HelpCenter.io Media

HelpCenter.io Demo - Articles Management Screen

The articles management page of your help center dashboard allows you to go through and organize your content.

The article editor is fast and offers intuitive controls that appear right where you need them.

With the quick category change right on the articles management page, you can reorganize your content in a snap.

The template editor allows you to visualize your template changes as you apply them. Then, with a staging environment on helpcenter.dev, you can preview your complete help center before publishing your design changes.